Likelihood to Recommend
Recruiting and human resources is a good use for this tool. To some degree, reporting is fairly appropriate as well, unless you want super detailed reports, then I would say no. Anything related to managing candidate flow and making the recruitment process easier is where this tool is best used, upgrades need to be made so it's more useful in other areas before rolling out.
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The easy to use interface and visualization experience for people using SAP SuccessFactors is one of the best in the competition. Many of the day to day operations could be done on the go without logging in into laptops and it works seamlessly. Analytics on data that gets generated can also be used very effectively in the module itself. Further integration with
SAP Analytics Cloud
opens up the possibilities of integrating HR data with other data sources from external world to derive meaningful and timely insights which helps take informed decisions
Read full review Pros The commands and controls are fairly user friendly. This is a positive because as recruiters we don't want to waste time having to learn odd or awkward controls, we just want to intuitively click. The original implementation process was fairly seamless according to industry standards. This made for a smoother rollout, testing, and implementation phase. We didn't waste too much time with overly complicated technical issues, etc. Read full review Its a SAAS model. The licensing cost of Success Factors is very reasonable compared to the on-premise SAP systems. So any customer who wants to come out of Success Factors can easily do it. This attracts customer to easily go for the new implementation. The web portal of Success Factors applications is very user friendly. It has seamless integration with all the mobile/PDA devises. This gives easy access to the business applications of it. The JAM feature allows easy collaboration internally. Also it has seamless integration with Social networking sites. It can be used by multiple tenants (customers). Best part of using SuccessFactors is its connection to SAP Analytics Cloud (SAP) for detailed visualizations of all modules used using Ember Analytics. Read full review Cons The reporting function needs to be vastly improved. You can run the most basic reports, but if you want to get more granular it requires customization, extra fees, and involving a developer. This piece should be made easier. The lag time between load screens, clicking new screens, etc. was very slow at times. We don't believe this was a connectivity issue, rather something on Technomedia's end. Read full review Sometimes products are rolled out too fast - resulting in critical missing config options (ONB 2.0 as a great example). These missing configs can be highly dysfunctional until they are resolved - to avoid this, I recommend not using any product that hasn’t been established and fully supported for at least 2 years. Performance and recruitment are still using a legacy XML supported format - which is fine end user functionality wise, but can be complex to support from an admin perspective - certain areas of these modules require partner support if you want to make upgrades or changes. SF does a tremendous job at bell and whistle functionality - I often find most companies are not able to leverage more than 50-75% of the offerings though. There are however core functions or areas for improvement that are significantly less shiny but are much needed in various modules. Read full review Likelihood to Renew
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Read full review Usability
For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult. For end user, it is quite easy.
Read full review Reliability and Availability
SAP SuccessFactors is absolutely available when we needed, not a lot of downtime.
Read full review Performance
It is pretty slow in some cases, and annoying to admins.
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SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
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People don’t read
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Some significant problems were hard to resolve and took a lot of time for our IT team, leaving us with no alternative.
Read full review Alternatives Considered
Technomedia stacks up below the other listed programs. It may solve the bare minimum of your issues, but when it comes to solving more complex issues and processes, it lacks. When you want to add additions or customize things, the process is very costly and labor intensive as well. If it were priced lower, it would make more sense, but there are much better solutions out there.
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We believe that all top global providers that complete with SAP, are in the same level in terms of the main functionalities for supporting HR processes. SAP seemed to be more robust on each process, and more consistent when considering best practices applied to their modules. It may be hard to use sometimes, but it certainly has good answers to support a wide variety of scenarios and specific business needs
Read full review Scalability
SAP SuccessFactors is used widely.
Read full review Return on Investment The positive impact of being able to manage candidates and help the overall recruiting process has been great. The addition of new users or customizing other features has proved cumbersome, expensive, and requires additional resources. Read full review SAP SuccessFactors is a highly flexible system that is well-known for being utilized by many industries. It can be a solution to the challenges that the personnel department frequently encounters with the training system for employees. In the SAP SuccessFactors learning platform, we can include business conferences to assist employees in improving their knowledge acquisition. SAP SuccessFactors is well-known for offering a highly customizable training platform. Read full review