Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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Seismic Learning
Score 8.1 out of 10
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Seismic Learning (formerly Lessonly, acquired by Seismic in August 2021), is a learning management system (LMS). The vendor emphasizes eLearning for client-facing skills, as well as a drag-and-drop interface. Lessonly supports customizable learning paths and corporate onboarding processes.
MindTickle was hated by our users - company switched to Lessonly before I arrived.
Allego and Docebo both seem to have fundamentally different uses - mostly for hive-mind knowledge collection among salespeople, which may be helpful, but can't be scaled to the entire …
We have found Chorus by ZoomInfo to be an appropriate tool in a number of scenarios. The scenarios we most often use Chorus by ZoomInfo are when we are providing a prospect with a demo of our solutions or discussing ongoing projects that we are working on with our clients. Other scenarios include calls where we are talking with other companies about possibly establishing mutual partnerships.
If you are onboarding new employees or consultants and you have a complex product, solution, or your business is layered and complex, this can help distill down the layers into basics so that new team or partners can build their knowledge base up the right way. This ensures they are learning what needs to be learned, and not what they surmise or assume, which can be incorrect and cause issues down the road - this is especially sensitive in our field. Training of all kinds can be done easily with this tool.
The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
It's completely simple and intuitive, anyone can pick it up. The hardest part is looking for a save button and finally figuring out you don't need one. We don't provide training for users and never have complaints. For creators, we provide best practices, but using Lessonly itself requires nothing .
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
The support team is very friendly and eager to help you learn the ins and outs of Lessonly. They can set up training for large groups or send links in a chat for individual help. They are quick to respond and if one person doesn't have the answer, they will collaborate with others to help find the answer.
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
I used Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have
I felt some of these products had more features than were necessary and needed for our team. Some of them were limited on the number of content creators that were allowed which to me forces you to use one or two people to create content where I would rather see it done by key members of each department.
As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.
We've had an increase in quality overall as a company, as we are able to continually train our employees outside of our New Hire Training program.
We've seen stronger communication as we are able to send out material to our stylists about products, policies, procedures, etc. and they are able to provide us with feedback. After all, it is their tool for learning and we want to know the best way to provide that information to our Team Members.
