Likelihood to Recommend It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Read full review If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.
Read full review Pros Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users. This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy. The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection. The mobile app is also really really well done. Read full review Allow remote control of Windows, Mac, Android and iOS Automatically record support / remote sessions Allow UAC easy control remotely Auto-recognize the OS of the client, to download the correct remote file for them to execute Very fast connection speed (initial connect, and on-going session speed) Allowing us to use our own website AND the islonline.net in case there are issues Read full review Cons The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session. There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance. Read full review I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better. Something in the design does not look so modern, I would like its interface to look more attractive. Read full review Likelihood to Renew A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Read full review We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
Read full review Usability I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Read full review Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
Read full review Support Rating The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Read full review We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
Read full review Implementation Rating None, its quick and easy
Read full review Alternatives Considered Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as
TeamViewer , however
TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with
TeamViewer .
Read full review - Biggest turnoff for
TeamViewer : The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability
Read full review Return on Investment Using Chrome Remote Desktop, we've saved money on remote desktop software. Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors). Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere. Read full review Saves time: able to help our customers right-away. No need to visit them physically Fastest aid in problem-solving: customer happy and more likely to return Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-) Read full review ScreenShots