Emburse Chrome River vs. Xero

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Emburse Chrome River
Score 7.5 out of 10
N/A
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.N/A
Xero
Score 8.5 out of 10
N/A
Xero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features further.
$13
per month
Pricing
Emburse Chrome RiverXero
Editions & Modules
No answers on this topic
Early
$13
per month
Growing
$37
per month
Established
$70
per month
Offerings
Pricing Offerings
Emburse Chrome RiverXero
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.Prices in table are in USD and just apply to the US - other markets & prices are listed below: Canada - Starter $18 CAD/month, Standard $45 CAD/month, Premium 5 $58 CAD/month UK - Starter £14/month, Standard £28/month, Premium £36/month AU - Starter $29 AUD/month, Standard $59 AUD/month, Premium 5 $76 AUD/month NZ - Starter $31 NZD/month, Standard $66 NZD/month, Premium $84 NZD/month
More Pricing Information
Features
Emburse Chrome RiverXero
Expense Management
Comparison of Expense Management features of Product A and Product B
Emburse Chrome River
8.8
3 Ratings
10% above category average
Xero
-
Ratings
Employee Expense Reporting8.73 Ratings00 Ratings
Corporate Card Reconciliation9.03 Ratings00 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
Emburse Chrome River
8.0
3 Ratings
0% below category average
Xero
-
Ratings
Customizable Approval Policies8.33 Ratings00 Ratings
Financial Document Management5.01 Ratings00 Ratings
Payment Status Tracking9.03 Ratings00 Ratings
Payment Audit Trail9.02 Ratings00 Ratings
Duplicate Bill Detection8.33 Ratings00 Ratings
Advanced OCR8.52 Ratings00 Ratings
Electronic Funds Transfer8.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Emburse Chrome River
-
Ratings
Xero
7.8
73 Ratings
4% above category average
Pay calculation00 Ratings7.965 Ratings
Benefit plan administration00 Ratings8.123 Ratings
Direct deposit files00 Ratings7.849 Ratings
Salary revision and increment management00 Ratings7.741 Ratings
Reimbursement management00 Ratings7.354 Ratings
Customization
Comparison of Customization features of Product A and Product B
Emburse Chrome River
-
Ratings
Xero
7.5
128 Ratings
6% above category average
API for custom integration00 Ratings7.779 Ratings
Plug-ins00 Ratings7.4115 Ratings
Security
Comparison of Security features of Product A and Product B
Emburse Chrome River
-
Ratings
Xero
8.1
163 Ratings
3% above category average
Single sign-on capability00 Ratings7.372 Ratings
Role-based user permissions00 Ratings8.8161 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Emburse Chrome River
-
Ratings
Xero
8.1
184 Ratings
7% above category average
Dashboards00 Ratings8.0180 Ratings
Standard reports00 Ratings8.3183 Ratings
Custom reports00 Ratings8.1163 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Emburse Chrome River
-
Ratings
Xero
7.4
193 Ratings
0% below category average
Accounts payable00 Ratings8.8180 Ratings
Accounts receivable00 Ratings9.0181 Ratings
Cash management00 Ratings8.1165 Ratings
Bank reconciliation00 Ratings9.1188 Ratings
Expense management00 Ratings8.0171 Ratings
Time tracking00 Ratings7.962 Ratings
Fixed asset management00 Ratings7.9117 Ratings
Multi-currency support00 Ratings7.7112 Ratings
Multi-division support00 Ratings7.594 Ratings
Regulations compliance00 Ratings8.396 Ratings
Electronic tax filing00 Ratings8.997 Ratings
Self-service portal00 Ratings7.8108 Ratings
Global Financial Support00 Ratings6.453 Ratings
Primary and Secondary Ledgers00 Ratings7.451 Ratings
Intercompany Accounting00 Ratings5.940 Ratings
Localizations00 Ratings8.039 Ratings
Journals and Reconciliations00 Ratings9.290 Ratings
Enterprise Accounting00 Ratings4.233 Ratings
Configurable Accounting00 Ratings5.559 Ratings
Centralized Rules Framework00 Ratings4.933 Ratings
Standardized Processes00 Ratings5.959 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Emburse Chrome River
-
Ratings
Xero
6.5
88 Ratings
8% below category average
Inventory tracking00 Ratings6.484 Ratings
Automatic reordering00 Ratings6.924 Ratings
Location management00 Ratings6.929 Ratings
Manufacturing module00 Ratings6.316 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Emburse Chrome River
-
Ratings
Xero
6.8
89 Ratings
9% below category average
Pricing00 Ratings6.762 Ratings
Order entry00 Ratings6.956 Ratings
Credit card processing00 Ratings7.358 Ratings
Cost of goods sold00 Ratings7.266 Ratings
Order Orchestration00 Ratings6.521 Ratings
End-to-end order visibility00 Ratings6.424 Ratings
Order exception Resolution00 Ratings6.517 Ratings
Best Alternatives
Emburse Chrome RiverXero
Small Businesses
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Medium-sized Companies
Darwinbox
Darwinbox
Score 7.9 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
Webexpenses
Webexpenses
Score 8.4 out of 10
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Oracle Fusion Cloud ERP
Score 8.1 out of 10
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User Ratings
Emburse Chrome RiverXero
Likelihood to Recommend
7.5
(123 ratings)
8.6
(208 ratings)
Likelihood to Renew
9.3
(18 ratings)
9.9
(32 ratings)
Usability
8.9
(107 ratings)
8.8
(133 ratings)
Availability
10.0
(1 ratings)
9.0
(10 ratings)
Performance
9.0
(1 ratings)
10.0
(8 ratings)
Support Rating
9.0
(113 ratings)
9.0
(36 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
9.0
(1 ratings)
10.0
(5 ratings)
Implementation Rating
9.0
(7 ratings)
7.3
(10 ratings)
Configurability
8.0
(1 ratings)
9.0
(1 ratings)
Ease of integration
6.0
(1 ratings)
6.7
(93 ratings)
Product Scalability
8.0
(1 ratings)
10.0
(6 ratings)
Vendor post-sale
10.0
(1 ratings)
9.0
(2 ratings)
Vendor pre-sale
10.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Emburse Chrome RiverXero
Likelihood to Recommend
Emburse
The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
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Xero
If they are using foreign exchange I always use Xero. If I need reporting to be customized we always use Xero. If the client is already working in a software and it is working for them we will leave them in the software they are in.
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Pros
Emburse
  • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
  • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
  • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
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Xero
  • Their method of moving between screens was very logical and intuitive which is not a "given" attribute among software packages.
  • Finding transactions was relatively easy with just common sense.
  • The use of this software was generally well received in that the accountants did not discredit the software as cheap, poorly organized, or timely to learn. No one at Corporate had a vendetta against using Xero.
  • It does a good job of allowing the users to drill down to the final detail of an account balance - which is fundamental to the accounting department's needs.
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Cons
Emburse
  • Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
  • Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
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Xero
  • Occasionally, the price increases and I feel that prices should be fixed for long-term users as there are very few changes in the software from when I started using it 6 years ago.
  • It would be useful to have the emails sent with invoices saved.
  • Visual dashboards are limited.
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Likelihood to Renew
Emburse
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
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Xero
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
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Usability
Emburse
I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
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Xero
Xero has all the features that you need, basically. From chart of accounts, reconciling books, to making annual financial reports. What I'm currently looking for Xero right now is to provide more broader integration with the other apps so we can use it for customer-facing experience also. All in all, everything works well!
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Reliability and Availability
Emburse
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
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Xero
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
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Performance
Emburse
System runs normal pretty much all the time. Does not slow any other systems down.
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Xero
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
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Support Rating
Emburse
This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
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Xero
Always respond and keep issues open until you are satisfied with the result. Generally good responses, in the past, I had some support responses that were really basic and really annoying. They type where "have your tried restarting your computer" style of answers. Well, of course, I went through all the basics before contacting them. Duh, but I suppose not everyone does. Otherwise, it would be a 10. The last year has shown a marked improvement in the support responses however.
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In-Person Training
Emburse
No answers on this topic
Xero
The format was great; someone was there to ask questions or help if you were stuck.
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Online Training
Emburse
The software is very user friendly, so the online training was easy to pickup for everyone.
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Xero
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
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Implementation Rating
Emburse
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
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Xero
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
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Alternatives Considered
Emburse
It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
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Xero
I've used a lot of different accounting systems. Many of them so big and powerful, but a hassle to get set up. Xero is light, inexpensive, and easy to use. When I originally selected them they seemed like they were developing new features at a quick rate as well. I was invited to be part of focus sessions to make the product better. That part has slowed down significantly though.
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Scalability
Emburse
It's very easy software to design to your needs.
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Xero
I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
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Return on Investment
Emburse
  • We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
  • We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
  • We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.
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Xero
  • Saved many hours through automatic invoices and followups
  • Saved many hours by allowing transactions to start via bank feeds (ie I don't have to input a transaction and mark it against what is in the bank/cc account; rather, the transaction in the account is where you input the transaction into the books.
  • Has the scalability my business requires, and not much more.
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ScreenShots

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

Xero Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of