What users are saying about
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Top Rated
127 Ratings
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Top Rated
338 Ratings

Emburse Chrome River

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Top Rated
127 Ratings
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Score 8.5 out of 100

Xero

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Top Rated
338 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Emburse Chrome River

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.
Anonymous | TrustRadius Reviewer

Xero

Xero is perfect for new business owner[s] and people without [an] accounting background. While having the same functions as QuickBooks, Xero has [an] intuitive, user-friendly interface, clean design, and everything can be done within two buttons. Since Xero is still relatively new in the U.S., traditional bookkeeper[s] and accountant[ing] firms are not as [familiar] with the program, so it requires some time for them to learn the new system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Emburse Chrome River
Xero
8.1
Pay calculation
Emburse Chrome River
Xero
8.9
Benefit plan administration
Emburse Chrome River
Xero
8.1
Direct deposit files
Emburse Chrome River
Xero
8.0
Salary revision and increment management
Emburse Chrome River
Xero
7.6
Reimbursement management
Emburse Chrome River
Xero
7.9

Customization

Emburse Chrome River
Xero
7.7
API for custom integration
Emburse Chrome River
Xero
7.5
Plug-ins
Emburse Chrome River
Xero
7.9

Security

Emburse Chrome River
Xero
8.4
Single sign-on capability
Emburse Chrome River
Xero
8.1
Role-based user permissions
Emburse Chrome River
Xero
8.6

Reporting & Analytics

Emburse Chrome River
Xero
8.3
Dashboards
Emburse Chrome River
Xero
8.4
Standard reports
Emburse Chrome River
Xero
8.5
Custom reports
Emburse Chrome River
Xero
8.0

General Ledger and Configurable Accounting

Emburse Chrome River
Xero
8.1
Accounts payable
Emburse Chrome River
Xero
8.7
Accounts receivable
Emburse Chrome River
Xero
8.7
Cash management
Emburse Chrome River
Xero
8.3
Bank reconciliation
Emburse Chrome River
Xero
8.7
Expense management
Emburse Chrome River
Xero
8.4
Time tracking
Emburse Chrome River
Xero
7.3
Fixed asset management
Emburse Chrome River
Xero
7.8
Multi-currency support
Emburse Chrome River
Xero
8.2
Multi-division support
Emburse Chrome River
Xero
7.2
Regulations compliance
Emburse Chrome River
Xero
8.1
Electronic tax filing
Emburse Chrome River
Xero
8.3
Self-service portal
Emburse Chrome River
Xero
8.4
Global Financial Support
Emburse Chrome River
Xero
7.2
Primary and Secondary Ledgers
Emburse Chrome River
Xero
8.2
Intercompany Accounting
Emburse Chrome River
Xero
8.2
Localizations
Emburse Chrome River
Xero
7.1
Journals and Reconciliations
Emburse Chrome River
Xero
8.9
Enterprise Accounting
Emburse Chrome River
Xero
7.6
Configurable Accounting
Emburse Chrome River
Xero
8.7
Centralized Rules Framework
Emburse Chrome River
Xero
7.6
Standardized Processes
Emburse Chrome River
Xero
8.0

Inventory Management

Emburse Chrome River
Xero
6.2
Inventory tracking
Emburse Chrome River
Xero
6.6
Automatic reordering
Emburse Chrome River
Xero
5.8
Location management
Emburse Chrome River
Xero
6.8
Manufacturing module
Emburse Chrome River
Xero
5.6

Order Management

Emburse Chrome River
Xero
7.9
Pricing
Emburse Chrome River
Xero
7.7
Order entry
Emburse Chrome River
Xero
8.3
Credit card processing
Emburse Chrome River
Xero
8.8
Cost of goods sold
Emburse Chrome River
Xero
8.5
Order Orchestration
Emburse Chrome River
Xero
7.2
End-to-end order visibility
Emburse Chrome River
Xero
7.4
Order exception Resolution
Emburse Chrome River
Xero
7.1

Pros

Emburse Chrome River

  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
Don Koubsky, Jr | TrustRadius Reviewer

Xero

  • Sales invoices - can be customized, default due dates set up and reminders sent to facilitate payment
  • Integrates well with other applications (Dext/Receiptbank) - makes expense reconciliation very efficient and accurate.
  • Excellent reports - can be customized and valuable for simple or detailed reporting and analysis
  • Easy to use for those with no accounting background (also suitable for those with advanced accounting knowledge)
Nicola (Nicki) Morris | TrustRadius Reviewer

Cons

Emburse Chrome River

  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
WENDY REED | TrustRadius Reviewer

Xero

  • Overall it is a great platform and quite comprehensive for US based users.
  • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Emburse Chrome River

Emburse Chrome River 8.3
Based on 6 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

Xero

Xero 3.5
Based on 26 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

Emburse Chrome River

Emburse Chrome River 8.3
Based on 73 answers
We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.
Tracy Bentham | TrustRadius Reviewer

Xero

Xero 8.8
Based on 34 answers
There are not many faults with Xero's overall usability. It is a very simple yet effective financial system to use which serves many benefits. It is very easy to navigate through and the split between different organizations (entities) makes using the system even easier. It is definitely a system which can be learned very quickly.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Emburse Chrome River

No score
No answers yet
No answers on this topic

Xero

Xero 9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

Emburse Chrome River

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 8 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Anonymous | TrustRadius Reviewer

Support Rating

Emburse Chrome River

Emburse Chrome River 8.1
Based on 88 answers
I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.
Anonymous | TrustRadius Reviewer

Xero

Xero 4.1
Based on 19 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

Online Training

Emburse Chrome River

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

Emburse Chrome River

Emburse Chrome River 8.5
Based on 2 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

Xero

Xero 9.7
Based on 10 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

Emburse Chrome River

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.
Anonymous | TrustRadius Reviewer

Xero

Used FreshBooks when the business was first starting out because they had a free plan. Quickly needed more features, and switched to QBO. QBO worked well for many years, but they continually increased their fees and the interface got more and more difficult to use. Also, it had limited support for Mac and their app was always crashing. QBO had great reporting & complex features, but didn't integrate well with time tracking solutions.We evaluated Zoho Books when searching for a QBO replacement. It also had built-in time tracking & project management, with support for other Zoho-based integrations. But its user management was very cumbersome (new users had to be manually added to every single project on the account if you wanted them to track their time). And there was some overlap between Zoho integrations, which seemed difficult to use.Ultimately ended up with Xero on a recommendation from a colleague in a similar business. She liked the simplicity and automated solutions, which I also make use of. I liked the automated invoicing & billing solutions, and the integration with my existing time tracking system. The reporting limitations are still a concern, but so far, I have been able to get all the info I need.
Jennifer Hess | TrustRadius Reviewer

Scalability

Emburse Chrome River

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
Anonymous | TrustRadius Reviewer

Return on Investment

Emburse Chrome River

  • Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
  • Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
  • Audit & review of expenses is much faster saving time and money.
Anonymous | TrustRadius Reviewer

Xero

  • The streamlining of invoices through the Xero system helped quite a bit.
  • Implementing the departments, chart of accounts and COGS in Xero for one of our clients, really helped to show where the opportunities for the business were.
  • The reporting in Xero that we were able to produce mid-month really helped to show where we needed to focus to close the month in the positive.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Emburse Chrome River Editions & Modules

Additional Pricing Details
We offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero Editions & Modules

Edition
Early$111
Growing$321
Established$621
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Emburse Chrome River
8.5
Xero
8.5

Likelihood to Renew

Emburse Chrome River
8.3
Xero
3.5

Usability

Emburse Chrome River
8.3
Xero
8.8

Reliability and Availability

Emburse Chrome River
Xero
9.0

Performance

Emburse Chrome River
Xero
10.0

Support Rating

Emburse Chrome River
8.1
Xero
4.1

Online Training

Emburse Chrome River
Xero
10.0

Implementation Rating

Emburse Chrome River
8.5
Xero
9.7

Scalability

Emburse Chrome River
Xero
10.0

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