What users are saying about
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Top Rated
154 Ratings
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Top Rated
538 Ratings

Emburse Chrome River

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Top Rated
154 Ratings
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Score 9 out of 100

Xero

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Top Rated
538 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Payroll Management

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    8.3

    Xero

    83%
    Xero ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.2
    82%
    64 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.2
    82%
    23 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.9
    89%
    49 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.8
    88%
    41 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.6
    76%
    54 Ratings

    Customization

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    78 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.1
    81%
    85 Ratings

    Security

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    8.6

    Xero

    86%
    Xero ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    72 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    114 Ratings

    Reporting & Analytics

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    8.2

    Xero

    82%
    Xero ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    132 Ratings

    Custom reports

    N/A
    0 Ratings
    7.9
    79%
    121 Ratings

    General Ledger and Configurable Accounting

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    8.1

    Xero

    81%
    Xero ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.7
    87%
    130 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.7
    87%
    131 Ratings

    Cash management

    N/A
    0 Ratings
    8.1
    81%
    121 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.9
    89%
    137 Ratings

    Expense management

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Time tracking

    N/A
    0 Ratings
    6.9
    69%
    42 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.2
    72%
    86 Ratings

    Multi-currency support

    N/A
    0 Ratings
    8.2
    82%
    82 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.5
    75%
    74 Ratings

    Regulations compliance

    N/A
    0 Ratings
    8.3
    83%
    67 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    8.3
    83%
    65 Ratings

    Self-service portal

    N/A
    0 Ratings
    7.8
    78%
    80 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.1
    81%
    36 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.8
    78%
    34 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.4
    74%
    40 Ratings

    Localizations

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.7
    87%
    89 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.4
    74%
    33 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.0
    80%
    33 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.4
    84%
    59 Ratings

    Inventory Management

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    6.8

    Xero

    68%
    Xero ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.1
    61%
    60 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.1
    71%
    24 Ratings

    Location management

    N/A
    0 Ratings
    7.7
    77%
    29 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.3
    63%
    16 Ratings

    Order Management

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.3
    73%
    61 Ratings

    Order entry

    N/A
    0 Ratings
    7.8
    78%
    56 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.6
    86%
    57 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.1
    81%
    65 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.4
    74%
    17 Ratings

    Attribute Ratings

    • Emburse Chrome River is rated higher in 3 areas: Likelihood to Recommend, Availability, Support Rating
    • Xero is rated higher in 6 areas: Likelihood to Renew, Usability, Performance, Online Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    9.1

    Emburse Chrome River

    91%
    115 Ratings
    8.8

    Xero

    88%
    155 Ratings

    Likelihood to Renew

    8.1

    Emburse Chrome River

    81%
    15 Ratings
    9.0

    Xero

    90%
    29 Ratings

    Usability

    8.7

    Emburse Chrome River

    87%
    99 Ratings
    8.9

    Xero

    89%
    80 Ratings

    Availability

    10.0

    Emburse Chrome River

    100%
    1 Rating
    9.0

    Xero

    90%
    20 Ratings

    Performance

    9.0

    Emburse Chrome River

    90%
    1 Rating
    10.0

    Xero

    100%
    16 Ratings

    Support Rating

    8.9

    Emburse Chrome River

    89%
    114 Ratings
    7.2

    Xero

    72%
    37 Ratings

    In-Person Training

    Emburse Chrome River

    N/A
    0 Ratings
    9.1

    Xero

    91%
    1 Rating

    Online Training

    9.0

    Emburse Chrome River

    90%
    1 Rating
    10.0

    Xero

    100%
    5 Ratings

    Implementation Rating

    6.9

    Emburse Chrome River

    69%
    5 Ratings
    9.5

    Xero

    95%
    18 Ratings

    Product Scalability

    8.0

    Emburse Chrome River

    80%
    1 Rating
    10.0

    Xero

    100%
    6 Ratings

    Likelihood to Recommend

    Emburse Chrome River

    If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
    Jose Romero | TrustRadius Reviewer

    Xero

    Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
    Bernadette Johnsen | TrustRadius Reviewer

    Pros

    Emburse Chrome River

    • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
    • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
    • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
    Anonymous | TrustRadius Reviewer

    Xero

    • Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
    • Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
    • Can file VAT returns and is MTD compliant in UK.
    • Customer support has been helpful (at least in my experience).
    Mohsin Ejaz | TrustRadius Reviewer

    Cons

    Emburse Chrome River

    • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
    • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
    WENDY REED | TrustRadius Reviewer

    Xero

    • Overall it is a great platform and quite comprehensive for US based users.
    • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Emburse Chrome River

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Emburse Chrome River Editions & Modules

    Additional Pricing Details
    We offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.

    Xero

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $11 per month

    Xero Editions & Modules

    Edition
    Early$111
    Growing$321
    Established$621
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Emburse Chrome River

    Emburse Chrome River 8.1
    Based on 15 answers
    Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
    Lorrie Black | TrustRadius Reviewer

    Xero

    Xero 9.0
    Based on 29 answers
    In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
    Sarang Mandke | TrustRadius Reviewer

    Usability

    Emburse Chrome River

    Emburse Chrome River 8.7
    Based on 99 answers
    Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
    Athena Gazikas | TrustRadius Reviewer

    Xero

    Xero 8.9
    Based on 80 answers
    It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
    Carolyn Swora | TrustRadius Reviewer

    Reliability and Availability

    Emburse Chrome River

    Emburse Chrome River 10.0
    Based on 1 answer
    The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
    Robert Ferrandino | TrustRadius Reviewer

    Xero

    Xero 9.0
    Based on 20 answers
    We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
    Scott Scharf | TrustRadius Reviewer

    Performance

    Emburse Chrome River

    Emburse Chrome River 9.0
    Based on 1 answer
    System runs normal pretty much all the time. Does not slow any other systems down.
    Robert Ferrandino | TrustRadius Reviewer

    Xero

    Xero 10.0
    Based on 16 answers
    Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Emburse Chrome River

    Emburse Chrome River 8.9
    Based on 114 answers
    Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
    A. Jeffrey Rosen | TrustRadius Reviewer

    Xero

    Xero 7.2
    Based on 37 answers
    Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
    Dave Olsen | TrustRadius Reviewer

    In-Person Training

    Emburse Chrome River

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 9.1
    Based on 1 answer
    The format was great; someone was there to ask questions or help if you were stuck.
    Garreth Collard | TrustRadius Reviewer

    Online Training

    Emburse Chrome River

    Emburse Chrome River 9.0
    Based on 1 answer
    The software is very user friendly, so the online training was easy to pickup for everyone.
    Robert Ferrandino | TrustRadius Reviewer

    Xero

    Xero 10.0
    Based on 5 answers
    All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
    Scott Scharf | TrustRadius Reviewer

    Implementation Rating

    Emburse Chrome River

    Emburse Chrome River 6.9
    Based on 5 answers
    Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
    Robert Ferrandino | TrustRadius Reviewer

    Xero

    Xero 9.5
    Based on 18 answers
    If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
    Andre Yeu | TrustRadius Reviewer

    Alternatives Considered

    Emburse Chrome River

    • Works with our business model
    • Pre-approval method
    • Auto-approval functionality
    • Email alerts customization
    • Muti platform approval
    • System warnings and violations
    • Hotel itemization
    • Mileage - integrated with Google map
    • Perdiem wizard
    • Acknowledgments
    • Banners on the expense form
    • Understanding the open items and on Credit card Expenses and cash reimbursements
    • Super User
    Anonymous | TrustRadius Reviewer

    Xero

    Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
    Molly Felber | TrustRadius Reviewer

    Scalability

    Emburse Chrome River

    Emburse Chrome River 8.0
    Based on 1 answer
    It's very easy software to design to your needs.
    Robert Ferrandino | TrustRadius Reviewer

    Xero

    Xero 10.0
    Based on 6 answers
    Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Emburse Chrome River

    • When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
    • The extensive approval routing options help fraud prevention
    • Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
    Don Koubsky, Jr | TrustRadius Reviewer

    Xero

    • Makes bookkeeping easier for clients or for us to do on behalf of clients.
    • Time saving reports for BAS preparation.
    • Picks up on potential issues in General Ledger Exceptions report.
    • Dashboard can show accounts watchlist and current payables/receivables.
    • Matches bills/sales to bank feed transactions and you can select multiple or split payments.
    Lauren Boyle | TrustRadius Reviewer

    Screenshots

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