What users are saying about
1 Rating
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Top Rated
69 Ratings
1 Rating
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Score 1 out of 100

isolved

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Top Rated
69 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CIC Plus

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Anonymous | TrustRadius Reviewer

isolved

isolved is great for larger companies who want to have one program that can manage all of their payroll, human resources and time keeping needs in one. It flows together nicely and really does make everything more efficient. If you work for a small business you might not need or want all of the features that isolved provides, but I really think all businesses could benefit from a program like this.
Holly Anderson | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

CIC Plus
isolved
8.5
Employee demographic data
CIC Plus
isolved
9.8
Employment history
CIC Plus
isolved
9.2
Job profiles and administration
CIC Plus
isolved
7.9
Workflow for transfers, promotions, pay raises, etc.
CIC Plus
isolved
8.9
Organizational charting
CIC Plus
isolved
7.3
Organization and location management
CIC Plus
isolved
7.9
Compliance data (COBRA, OSHA, etc.)
CIC Plus
isolved
8.3

Payroll Management

CIC Plus
isolved
8.8
Pay calculation
CIC Plus
isolved
9.7
Support for external payroll vendors
CIC Plus
isolved
8.2
Off-cycle/On-Demand payment
CIC Plus
isolved
8.5
Benefit plan administration
CIC Plus
isolved
8.9
Direct deposit files
CIC Plus
isolved
9.6
Salary revision and increment management
CIC Plus
isolved
8.2
Reimbursement management
CIC Plus
isolved
8.4

Leave and Attendance Management

CIC Plus
isolved
8.3
Approval workflow
CIC Plus
isolved
8.0
Balance details
CIC Plus
isolved
8.4
Annual carry-forward and encashment
CIC Plus
isolved
8.4

Employee Self Service

CIC Plus
isolved
8.9
View and generate pay and benefit information
CIC Plus
isolved
9.4
Update personal information
CIC Plus
isolved
9.6
View company policy documentation
CIC Plus
isolved
8.4
Employee recognition
CIC Plus
isolved
7.4
View job history
CIC Plus
isolved
9.6

Asset Management

CIC Plus
isolved
8.6
Tracking of all physical assets
CIC Plus
isolved
8.6

HR Reporting

CIC Plus
isolved
8.5
Report builder
CIC Plus
isolved
8.6
Pre-built reports
CIC Plus
isolved
8.5
Ability to combine HR data with external data
CIC Plus
isolved
8.3

Onboarding

CIC Plus
isolved
8.7
New hire portal
CIC Plus
isolved
9.5
Manager tracking tools
CIC Plus
isolved
8.0

Performance and Goals

CIC Plus
isolved
8.2
Corporate goal setting
CIC Plus
isolved
8.5
Individual goal setting
CIC Plus
isolved
7.8
Line-of sight-visibility
CIC Plus
isolved
8.2
Performance tracking
CIC Plus
isolved
8.5

Performance Management

CIC Plus
isolved
7.9
Performance plans
CIC Plus
isolved
8.0
Performance improvement plans
CIC Plus
isolved
7.9
Review status tracking
CIC Plus
isolved
8.0
Review reminders
CIC Plus
isolved
8.0
Multiple review frequency
CIC Plus
isolved
7.8

Succession Planning

CIC Plus
isolved
7.8
Create succession plans/pools
CIC Plus
isolved
7.9
Candidate ranking
CIC Plus
isolved
7.9
Candidate search
CIC Plus
isolved
7.7
Candidate development
CIC Plus
isolved
7.8

Recruiting / ATS

CIC Plus
isolved
8.2
Job Requisition Management
CIC Plus
isolved
7.9
Company Website Posting
CIC Plus
isolved
8.3
Publish to Social Media
CIC Plus
isolved
8.3
Job Search Site Posting
CIC Plus
isolved
8.3
Duplicate Candidate Prevention
CIC Plus
isolved
8.0
Applicant Tracking
CIC Plus
isolved
7.7
Notifications and Alerts
CIC Plus
isolved
8.6

Pros

CIC Plus

  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Anonymous | TrustRadius Reviewer

isolved

  • Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
  • Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
  • Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
Anonymous | TrustRadius Reviewer

Cons

CIC Plus

  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Anonymous | TrustRadius Reviewer

isolved

  • Too much functionality for more basic usage. So many bells and whistles that implementing basic time and PTO tracking was more complicated than should be since everything was highly integrated.
  • PTO tracking was a little tricky. Had to manually go in an accrue PTO for employees after every pay period. Instances of PTO requests going through twice, perhaps by employee error, but not being able to easily clear out without deleting entire accrual and starting from scratch.
  • Reports did not come out cleanly. Could view them nicely within TimeForce but once exported to Excel they would lose all formatting and sometimes lose certain data columns.
  • Employee profiles needed to be set up in two different places with repeated data. Was tricky and not intuitive.
Thomas Brese | TrustRadius Reviewer

Likelihood to Renew

CIC Plus

CIC Plus 1.0
Based on 1 answer
No answer on this topic is available.

isolved

isolved 8.2
Based on 13 answers
I don't have a decision in whether to renew the license or not, however if I did I would strongly recommend renewing the license, unless there were a system that would sync up with our payroll program, then I would lean more to the other program simply from a biased standpoint of it being easier for my position.
Steven Houk | TrustRadius Reviewer

Usability

CIC Plus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 4 answers
I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CIC Plus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 3 answers
Unless it is after 5pm, I am always able to connect with a representative for assistance
Melissa Gering | TrustRadius Reviewer

Performance

CIC Plus

No score
No answers yet
No answers on this topic

isolved

isolved 7.3
Based on 1 answer
Not too quickly. This could use some improvement maybe
Melissa Gering | TrustRadius Reviewer

Support Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Anonymous | TrustRadius Reviewer

isolved

isolved 9.3
Based on 7 answers
Our agency used a 3rd party payroll vendor that was a partner of Infinisource iSolved so we didn't experience Infinisource iSolved support directly. However, our clients seemed to feel that the support was more than satisfactory. We never fielded complaints from them about their use of Infinisource iSolved or the service they received from it.
Meghan Elise Guffee | TrustRadius Reviewer

In-Person Training

CIC Plus

No answers on this topic

isolved

I did not have in-person training
Melissa Gering | TrustRadius Reviewer

Online Training

CIC Plus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 1 answer
The help videos are great
Melissa Gering | TrustRadius Reviewer

Implementation Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Anonymous | TrustRadius Reviewer

isolved

isolved 8.2
Based on 10 answers
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CIC Plus

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Anonymous | TrustRadius Reviewer

isolved

We have not used other Time and Attendance software except a scheduling system called Scheduler (Custom developed for our business). I haven't had the need to research other solutions as I have always been comfortable with the product itself as well as the support that you receive from QQest. Help is literally a phone call away and maintenance contracts are well worth the purchase price, especially in the even of an upgrade.
Anonymous | TrustRadius Reviewer

Scalability

CIC Plus

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 2 answers
Works very well. No complaints.
Melissa Gering | TrustRadius Reviewer

Return on Investment

CIC Plus

  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Anonymous | TrustRadius Reviewer

isolved

  • The ability for employees to punch in and out from their phones eliminates paper time sheets and allows us to process payroll remotely, improving our time and process.
  • Employees have access to their paystubs, which reduces the number of requests for copies when they need them.
Roger Buckley | TrustRadius Reviewer

Pricing Details

CIC Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

CIC Plus Editions & Modules

Additional Pricing Details

isolved

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

isolved Editions & Modules

Edition
isolved$4.001
  1. Per Employee Per Month
Additional Pricing Details

Rating Summary

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