What users are saying about
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Top Rated
42 Ratings
46 Ratings
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Score 8.9 out of 100

CloudTalk

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Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Project Management

    6.8

    Cisco Business Edition 7000

    68%

    CloudTalk

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    7.4
    74%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.3
    63%
    8 Ratings
    N/A
    0 Ratings

    Search

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Communication

    6.0

    Cisco Business Edition 7000

    60%

    CloudTalk

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    6.3
    63%
    7 Ratings
    N/A
    0 Ratings

    Notifications

    6.4
    64%
    7 Ratings
    N/A
    0 Ratings

    Discussions

    5.7
    57%
    7 Ratings
    N/A
    0 Ratings

    Surveys

    6.3
    63%
    6 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    6.2
    62%
    7 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.4
    54%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    6.4
    64%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.4

    Cisco Business Edition 7000

    64%

    CloudTalk

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    5.6
    56%
    6 Ratings
    N/A
    0 Ratings

    Video files

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Audio files

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Document collaboration

    6.4
    64%
    8 Ratings
    N/A
    0 Ratings

    Access control

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.1
    51%
    4 Ratings
    N/A
    0 Ratings

    Device sync

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.9

    CloudTalk

    79%
    CloudTalk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    7.8
    78%
    34 Ratings

    Validate callers

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Outbound response

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.8
    88%
    30 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.3
    83%
    30 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.3
    73%
    18 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    REST APIs

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    Call scripts

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Call tracking

    N/A
    0 Ratings
    7.3
    73%
    28 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.3
    73%
    22 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.6
    86%
    27 Ratings

    Workforce Optimization (WFO)

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.5

    CloudTalk

    75%
    CloudTalk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.6
    76%
    26 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    7.4
    74%
    22 Ratings

    Recording

    N/A
    0 Ratings
    7.2
    72%
    29 Ratings

    Quality management

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Call analytics

    N/A
    0 Ratings
    7.7
    77%
    30 Ratings

    Historical reporting

    N/A
    0 Ratings
    6.9
    69%
    28 Ratings

    Live reporting

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Customer surveys

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    20 Ratings

    Attribute Ratings

    • CloudTalk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Cisco Business Edition 7000

    80%
    9 Ratings
    8.7

    CloudTalk

    87%
    34 Ratings

    Likelihood to Renew

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Usability

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.4

    CloudTalk

    84%
    5 Ratings

    Support Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    6.1

    CloudTalk

    61%
    17 Ratings

    Implementation Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Likelihood to Recommend

    Cisco Business Edition 7000

    It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
    Alekh SK | TrustRadius Reviewer

    CloudTalk

    Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
    Frederico Rocha | TrustRadius Reviewer

    Pros

    Cisco Business Edition 7000

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
    • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
    • Great selection of virtual numbers for international calls.
    • Great customer support team with quick replies.
    • Call quality is generally good, especially for the price.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Business Edition 7000

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
    • Desktop app has had some instability issue.
    • IVR needs to be self-recorded which can lead to a lower quality.
    Samantha Semuhin | TrustRadius Reviewer

    Pricing Details

    Cisco Business Edition 7000

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Business Edition 7000 Editions & Modules

    Additional Pricing Details

    CloudTalk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user or company/month (invoiced annually)

    CloudTalk Editions & Modules

    Edition
    CloudTalk Essential$25.001
    CloudTalk Custom-2
    CloudTalk Expert$40.003
    CloudTalk Starter$20.003
    1. per user/month (invoiced annually)
    2. per user or company/month (invoiced annually)
    3. per user/month (invoiced annually)
    Additional Pricing Details

    Likelihood to Renew

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    CloudTalk

    CloudTalk 8.2
    Based on 1 answer
    It is working and affordable
    Trevor Nicholson | TrustRadius Reviewer

    Usability

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    CloudTalk

    CloudTalk 8.4
    Based on 5 answers
    CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
    Ieva Lukstiņa | TrustRadius Reviewer

    Support Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    CloudTalk

    CloudTalk 6.1
    Based on 17 answers
    They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
    Stanislav Bouda | TrustRadius Reviewer

    Alternatives Considered

    Cisco Business Edition 7000

    I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
    Logan Brown | TrustRadius Reviewer

    Return on Investment

    Cisco Business Edition 7000

    • We were able to sell it to many customers and has proved beneficial always.
    • Less number of complaints.
    • Amazing support from Cisco TAC.
    Ujjwal Goel | TrustRadius Reviewer

    CloudTalk

    • For a similar price it is not necessary to manage so many cell phone accounts
    • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
    • For administrators it allows better control of commercial actions or the corresponding area for communication issues
    Pablo Ritchie | TrustRadius Reviewer

    Screenshots

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