What users are saying about
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27 Ratings
36 Ratings
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Score 7.2 out of 100

CloudTalk

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27 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

Based on the business model, this likely wouldn’t serve a small or start up company that doesn’t need all the features and can support itself on a more economical infrastructure. For a large business with multiple locations, this product is well suited. It offers a lot of features and integrations for collaboration as well as the support of a known company.
Anonymous | TrustRadius Reviewer

CloudTalk

Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
Frederico Rocha | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
6.8
CloudTalk
Task Management
Cisco Business Edition 7000
7.5
CloudTalk
Gantt Charts
Cisco Business Edition 7000
7.0
CloudTalk
Scheduling
Cisco Business Edition 7000
7.3
CloudTalk
Workflow Automation
Cisco Business Edition 7000
6.8
CloudTalk
Mobile Access
Cisco Business Edition 7000
6.9
CloudTalk
Search
Cisco Business Edition 7000
6.5
CloudTalk
Visual planning tools
Cisco Business Edition 7000
5.2
CloudTalk

Communication

Cisco Business Edition 7000
6.1
CloudTalk
Chat
Cisco Business Edition 7000
6.6
CloudTalk
Notifications
Cisco Business Edition 7000
7.1
CloudTalk
Discussions
Cisco Business Edition 7000
6.4
CloudTalk
Surveys
Cisco Business Edition 7000
6.1
CloudTalk
Internal knowledgebase
Cisco Business Edition 7000
6.4
CloudTalk
Integrates with GoToMeeting
Cisco Business Edition 7000
5.7
CloudTalk
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
4.1
CloudTalk
Integrates with Outlook
Cisco Business Edition 7000
6.2
CloudTalk

File Sharing & Management

Cisco Business Edition 7000
5.8
CloudTalk
Versioning
Cisco Business Edition 7000
5.5
CloudTalk
Video files
Cisco Business Edition 7000
6.5
CloudTalk
Audio files
Cisco Business Edition 7000
6.4
CloudTalk
Document collaboration
Cisco Business Edition 7000
5.8
CloudTalk
Access control
Cisco Business Edition 7000
4.9
CloudTalk
Advanced security features
Cisco Business Edition 7000
7.3
CloudTalk
Integrates with Google Drive
Cisco Business Edition 7000
3.6
CloudTalk
Device sync
Cisco Business Edition 7000
6.7
CloudTalk

Contact Center Software

Cisco Business Edition 7000
CloudTalk
8.0
Agent dashboard
Cisco Business Edition 7000
CloudTalk
7.5
Validate callers
Cisco Business Edition 7000
CloudTalk
7.9
Outbound response
Cisco Business Edition 7000
CloudTalk
7.3
Call forwarding
Cisco Business Edition 7000
CloudTalk
8.2
Click-to-call (CTC)
Cisco Business Edition 7000
CloudTalk
8.2
Warm transfer
Cisco Business Edition 7000
CloudTalk
8.2
Predictive dialing
Cisco Business Edition 7000
CloudTalk
7.8
Interactive voice response
Cisco Business Edition 7000
CloudTalk
8.4
REST APIs
Cisco Business Edition 7000
CloudTalk
7.7
Call scripts
Cisco Business Edition 7000
CloudTalk
8.2
Call tracking
Cisco Business Edition 7000
CloudTalk
8.0
Multichannel integration
Cisco Business Edition 7000
CloudTalk
7.9
CRM software integration
Cisco Business Edition 7000
CloudTalk
8.3

Workforce Optimization (WFO)

Cisco Business Edition 7000
CloudTalk
7.9
Inbound call routing
Cisco Business Edition 7000
CloudTalk
8.1
Omnichannel inbound routing
Cisco Business Edition 7000
CloudTalk
7.7
Recording
Cisco Business Edition 7000
CloudTalk
8.0
Quality management
Cisco Business Edition 7000
CloudTalk
8.1
Call analytics
Cisco Business Edition 7000
CloudTalk
7.3
Historical reporting
Cisco Business Edition 7000
CloudTalk
7.9
Live reporting
Cisco Business Edition 7000
CloudTalk
8.1
Customer surveys
Cisco Business Edition 7000
CloudTalk
7.7
Customer interaction analytics
Cisco Business Edition 7000
CloudTalk
8.1

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

CloudTalk

  • Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
  • Call flows could be made a little more intuitive
  • Website fields should have darker borders to tell where the fields are
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 9.1
Based on 4 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 7.3
Based on 16 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

MS Teams again is an app hosted on cloud and earlier on box like BE and I feel hardware of Cisco is better and support from TAC is way better than anybody.
Ujjwal Goel | TrustRadius Reviewer

CloudTalk

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Logan Brown | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • High ROI, the communication platform provides all the necessary that is required employees to be always connected wherever they are. This improves companies overall performance and certainly income.
  • Simplified maintenance and user friendly interfaces. The platform has all the admin tool to make support easy and efficient.
  • Employees are enabled with all the Unified Communication services and they are more productive which again improves overall company's performance.
Anonymous | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.7
CloudTalk
7.3

Usability

Cisco Business Edition 7000
CloudTalk
9.1

Support Rating

Cisco Business Edition 7000
CloudTalk
7.3

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