Cisco Business Edition 7000 (discontinued) vs. CloudTalk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
CloudTalk
Score 9.5 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
Pricing
Cisco Business Edition 7000 (discontinued)CloudTalk
Editions & Modules
No answers on this topic
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)CloudTalk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)CloudTalk
Top Pros
Top Cons
Features
Cisco Business Edition 7000 (discontinued)CloudTalk
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.3
10 Ratings
7% below category average
CloudTalk
-
Ratings
Task Management7.810 Ratings00 Ratings
Gantt Charts7.18 Ratings00 Ratings
Scheduling7.08 Ratings00 Ratings
Workflow Automation8.18 Ratings00 Ratings
Mobile Access7.510 Ratings00 Ratings
Search6.78 Ratings00 Ratings
Visual planning tools7.26 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.2
10 Ratings
11% below category average
CloudTalk
-
Ratings
Chat6.39 Ratings00 Ratings
Notifications7.49 Ratings00 Ratings
Discussions7.39 Ratings00 Ratings
Surveys8.37 Ratings00 Ratings
Internal knowledgebase7.49 Ratings00 Ratings
Integrates with GoToMeeting7.25 Ratings00 Ratings
Integrates with Gmail and Google Hangouts7.06 Ratings00 Ratings
Integrates with Outlook6.57 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.6
10 Ratings
7% below category average
CloudTalk
-
Ratings
Versioning6.68 Ratings00 Ratings
Video files9.76 Ratings00 Ratings
Audio files8.28 Ratings00 Ratings
Document collaboration6.79 Ratings00 Ratings
Access control7.48 Ratings00 Ratings
Advanced security features8.510 Ratings00 Ratings
Integrates with Google Drive8.94 Ratings00 Ratings
Device sync4.98 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
CloudTalk
9.7
45 Ratings
15% above category average
Agent dashboard00 Ratings9.945 Ratings
Validate callers00 Ratings9.740 Ratings
Outbound response00 Ratings9.941 Ratings
Call forwarding00 Ratings9.940 Ratings
Click-to-call (CTC)00 Ratings9.739 Ratings
Warm transfer00 Ratings9.631 Ratings
Predictive dialing00 Ratings10.025 Ratings
Interactive voice response00 Ratings9.829 Ratings
REST APIs00 Ratings9.530 Ratings
Call scripts00 Ratings9.225 Ratings
Call tracking00 Ratings9.436 Ratings
Multichannel integration00 Ratings9.830 Ratings
CRM software integration00 Ratings9.836 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
CloudTalk
9.9
42 Ratings
18% above category average
Inbound call routing00 Ratings9.936 Ratings
Omnichannel inbound routing00 Ratings9.929 Ratings
Recording00 Ratings9.938 Ratings
Quality management00 Ratings9.934 Ratings
Call analytics00 Ratings9.940 Ratings
Historical reporting00 Ratings9.937 Ratings
Live reporting00 Ratings9.935 Ratings
Customer surveys00 Ratings9.927 Ratings
Customer interaction analytics00 Ratings9.826 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)CloudTalk
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Nextiva Contact Center
Nextiva Contact Center
Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
HCL Connections
HCL Connections
Score 8.6 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 7000 (discontinued)CloudTalk
Likelihood to Recommend
8.5
(11 ratings)
9.9
(45 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
Usability
-
(0 ratings)
7.7
(5 ratings)
Support Rating
-
(0 ratings)
3.6
(11 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)CloudTalk
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
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CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Read full review
Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Read full review
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
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Likelihood to Renew
Discontinued Products
No answers on this topic
CloudTalk.io
It is working and affordable
Read full review
Usability
Discontinued Products
No answers on this topic
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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Support Rating
Discontinued Products
No answers on this topic
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
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Alternatives Considered
Discontinued Products
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Read full review
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
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Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
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ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.