Cisco Business Edition 7000 vs CloudTalk

Likelihood to Recommend

Based on the business model, this likely wouldn’t serve a small or start up company that doesn’t need all the features and can support itself on a more economical infrastructure. For a large business with multiple locations, this product is well suited. It offers a lot of features and integrations for collaboration as well as the support of a known company.

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Verified User

Engineer in Professional Services

Mechanical Or Industrial Engineering Company, 10,001+ employees

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Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.

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Frederico Rocha

CEO (Chief Executive Officer)

Horizoncaravel Unipessoal, LdaReal Estate, 1-10 employees

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Feature Rating Comparison

Cisco Business Edition 7000

CloudTalk

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Business Edition 7000

CloudTalk

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Business Edition 7000

CloudTalk

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Business Edition 7000

CloudTalk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Business Edition 7000

CloudTalk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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Very easy to setup and configure. It took literally a few minutes to start making our first calls.
Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
Great selection of virtual numbers for international calls.
Great customer support team with quick replies.
Call quality is generally good, especially for the price.

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Verified User

Manager in Customer Service

Information Technology & Services Company, 11-50 employees

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Cons

Licensing should be easy and collaborative.
Management interface should be provided with redundancy.
I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.

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Verified User

Engineer in Customer Service

Telecommunications Company, 5001-10,000 employees

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Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
Call flows could be made a little more intuitive
Website fields should have darker borders to tell where the fields are

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Verified User

Manager in Marketing

Information Technology & Services Company, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

CloudTalk 9.1

Based on 4 answers

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

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Ieva Lukstiņa

Customer Support

Discover Car HireLeisure, Travel & Tourism, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

CloudTalk 7.3

Based on 16 answers

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

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Stanislav Bouda

Account Manager

QualityUnitInformation Technology and Services, 51-200 employees

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Alternatives Considered

MS Teams again is an app hosted on cloud and earlier on box like BE and I feel hardware of Cisco is better and support from TAC is way better than anybody.

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Ujjwal Goel

Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

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It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

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Logan Brown

Head of Sales and CS

UFA Trader LIMITEDWholesale, 201-500 employees

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Return on Investment

High ROI, the communication platform provides all the necessary that is required employees to be always connected wherever they are. This improves companies overall performance and certainly income.
Simplified maintenance and user friendly interfaces. The platform has all the admin tool to make support easy and efficient.
Employees are enabled with all the Unified Communication services and they are more productive which again improves overall company's performance.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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For a similar price it is not necessary to manage so many cell phone accounts
Unlike basic telephony. It is possible to have more control of the interactions with our clients.
For administrators it allows better control of commercial actions or the corresponding area for communication issues

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Pablo Ritchie

Product Manager

Migrante Sociedad FinancieraFinancial Services, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 7000 Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

CloudTalk Editions & Modules

Edition

CloudTalk Essential	$25.00¹
CloudTalk Custom	-²
CloudTalk Expert	$40.00³
CloudTalk Starter	$20.00³

per user/month (invoiced annually)
per user or company/month (invoiced annually)
per user/month (invoiced annually)

Additional Pricing Details

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Rating Summary

Cisco Business Edition 7000

CloudTalk

Cisco Business Edition 7000

CloudTalk

Cisco Business Edition 7000

CloudTalk

Likelihood to Recommend