What users are saying about
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 46 reviews and ratings
CloudTalk
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 42 reviews and ratings
Feature Set Ratings
Project Management
6.8
Cisco Business Edition 7000
68%
CloudTalk
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 7/7 features
Cisco Business Edition 7000 ranks higher in 7/7 features
Task Management
7.4
74%
8 Ratings
N/A
0 Ratings
Gantt Charts
7.1
71%
6 Ratings
N/A
0 Ratings
Scheduling
7.2
72%
6 Ratings
N/A
0 Ratings
Workflow Automation
7.2
72%
6 Ratings
N/A
0 Ratings
Mobile Access
6.3
63%
8 Ratings
N/A
0 Ratings
Search
6.8
68%
6 Ratings
N/A
0 Ratings
Visual planning tools
6.0
60%
5 Ratings
N/A
0 Ratings
Communication
6.0
Cisco Business Edition 7000
60%
CloudTalk
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Chat
6.3
63%
7 Ratings
N/A
0 Ratings
Notifications
6.4
64%
7 Ratings
N/A
0 Ratings
Discussions
5.7
57%
7 Ratings
N/A
0 Ratings
Surveys
6.3
63%
6 Ratings
N/A
0 Ratings
Internal knowledgebase
6.2
62%
7 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
5.4
54%
4 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
5.2
52%
5 Ratings
N/A
0 Ratings
Integrates with Outlook
6.4
64%
6 Ratings
N/A
0 Ratings
File Sharing & Management
6.4
Cisco Business Edition 7000
64%
CloudTalk
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Versioning
5.6
56%
6 Ratings
N/A
0 Ratings
Video files
6.9
69%
6 Ratings
N/A
0 Ratings
Audio files
7.4
74%
7 Ratings
N/A
0 Ratings
Document collaboration
6.4
64%
8 Ratings
N/A
0 Ratings
Access control
5.9
59%
6 Ratings
N/A
0 Ratings
Advanced security features
7.0
70%
8 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.1
51%
4 Ratings
N/A
0 Ratings
Device sync
6.9
69%
6 Ratings
N/A
0 Ratings
Contact Center Software
Cisco Business Edition 7000
Feature Set Not Supported
N/A
7.9
CloudTalk
79%
CloudTalk ranks higher in 13/13 features
CloudTalk ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
7.8
78%
34 Ratings
Validate callers
N/A
0 Ratings
7.9
79%
31 Ratings
Outbound response
N/A
0 Ratings
7.9
79%
31 Ratings
Call forwarding
N/A
0 Ratings
8.8
88%
30 Ratings
Click-to-call (CTC)
N/A
0 Ratings
8.3
83%
30 Ratings
Warm transfer
N/A
0 Ratings
9.0
90%
24 Ratings
Predictive dialing
N/A
0 Ratings
7.3
73%
18 Ratings
Interactive voice response
N/A
0 Ratings
7.3
73%
21 Ratings
REST APIs
N/A
0 Ratings
7.7
77%
23 Ratings
Call scripts
N/A
0 Ratings
7.5
75%
18 Ratings
Call tracking
N/A
0 Ratings
7.3
73%
28 Ratings
Multichannel integration
N/A
0 Ratings
7.3
73%
22 Ratings
CRM software integration
N/A
0 Ratings
8.6
86%
27 Ratings
Workforce Optimization (WFO)
Cisco Business Edition 7000
Feature Set Not Supported
N/A
7.5
CloudTalk
75%
CloudTalk ranks higher in 9/9 features
CloudTalk ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
7.6
76%
26 Ratings
Omnichannel inbound routing
N/A
0 Ratings
7.4
74%
22 Ratings
Recording
N/A
0 Ratings
7.2
72%
29 Ratings
Quality management
N/A
0 Ratings
7.8
78%
26 Ratings
Call analytics
N/A
0 Ratings
7.7
77%
30 Ratings
Historical reporting
N/A
0 Ratings
6.9
69%
28 Ratings
Live reporting
N/A
0 Ratings
7.8
78%
26 Ratings
Customer surveys
N/A
0 Ratings
7.6
76%
20 Ratings
Customer interaction analytics
N/A
0 Ratings
8.0
80%
20 Ratings
Attribute Ratings
- CloudTalk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Cisco Business Edition 7000
80%
9 Ratings
8.7
CloudTalk
87%
34 Ratings
Likelihood to Renew
Cisco Business Edition 7000
N/A
0 Ratings
8.2
CloudTalk
82%
1 Rating
Usability
Cisco Business Edition 7000
N/A
0 Ratings
8.4
CloudTalk
84%
5 Ratings
Support Rating
Cisco Business Edition 7000
N/A
0 Ratings
6.1
CloudTalk
61%
17 Ratings
Implementation Rating
Cisco Business Edition 7000
N/A
0 Ratings
8.2
CloudTalk
82%
1 Rating
Likelihood to Recommend
Cisco Business Edition 7000
It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Assistant Manager - Products and Solutions
Commedia Solutions Pvt LtdTelecommunications, 51-200 employees
CloudTalk
Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
CEO (Chief Executive Officer)
Horizoncaravel Unipessoal, LdaReal Estate, 1-10 employees
Pros
Cisco Business Edition 7000
- All in one platform that includes all the Cisco UC services in one appliance.
- All the services are ready to use and preconfigured.
- Tools available improve productivity and user experience.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesCloudTalk
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.

Verified User
Manager in Customer Service
Information Technology & Services Company, 11-50 employeesCons
Cisco Business Edition 7000
- More cloud based services need to be added to the default service package.
- Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
- It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
- Call recording should be also built in.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesCloudTalk
- A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
- Desktop app has had some instability issue.
- IVR needs to be self-recorded which can lead to a lower quality.
Senior Support Manager
TaskworldComputer Software, 51-200 employees
Pricing Details
Cisco Business Edition 7000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Business Edition 7000 Editions & Modules
—
Additional Pricing Details
—CloudTalk
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per user or company/month (invoiced annually)
CloudTalk Editions & Modules
Edition
CloudTalk Essential | $25.001 |
---|---|
CloudTalk Custom | -2 |
CloudTalk Expert | $40.003 |
CloudTalk Starter | $20.003 |
- per user/month (invoiced annually)
- per user or company/month (invoiced annually)
- per user/month (invoiced annually)
Additional Pricing Details
—Likelihood to Renew
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
CloudTalk
CloudTalk 8.2
Based on 1 answer
It is working and affordable
CFO (Chief Financial Officer)
PlanetWatchers (UK) LimitedComputer Software, 11-50 employees
Usability
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
CloudTalk
CloudTalk 8.4
Based on 5 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Customer Support
Discover Car HireLeisure, Travel & Tourism, 51-200 employees
Support Rating
Cisco Business Edition 7000
No score
No answers yet
No answers on this topic
CloudTalk
CloudTalk 6.1
Based on 17 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Account Manager
QualityUnitInformation Technology and Services, 51-200 employees
Alternatives Considered
Cisco Business Edition 7000
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

Verified User
Consultant in Information Technology
Telecommunications Company, 10,001+ employeesCloudTalk
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Head of Sales and CS
UFA Trader LIMITEDWholesale, 201-500 employees
Return on Investment
Cisco Business Edition 7000
- We were able to sell it to many customers and has proved beneficial always.
- Less number of complaints.
- Amazing support from Cisco TAC.
Senior Build & Design Consultant
BTTelecommunications, 10,001+ employees
CloudTalk
- For a similar price it is not necessary to manage so many cell phone accounts
- Unlike basic telephony. It is possible to have more control of the interactions with our clients.
- For administrators it allows better control of commercial actions or the corresponding area for communication issues
Product Manager
Migrante Sociedad FinancieraFinancial Services, 51-200 employees