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Top Rated
371 Ratings

Cisco Jabber

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Top Rated
371 Ratings
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Score 8.4 out of 100
15 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Cisco Jabber

I
would say that this tool is a very useful and pronounced tool that yields many
advantages for businesses. The great thing about this tool is that the entire
organization can work with this software just for the sake of better
integration and still there would be no issues. Altogether, it is a top-notch platform that should be adopted by companies for a better collaborative
environment.
Alan sheiner | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.7
Freshdesk Contact Center (Formerly Freshcaller)
Task Management
Cisco Jabber
7.6
Freshdesk Contact Center (Formerly Freshcaller)
Gantt Charts
Cisco Jabber
5.4
Freshdesk Contact Center (Formerly Freshcaller)
Scheduling
Cisco Jabber
7.0
Freshdesk Contact Center (Formerly Freshcaller)
Workflow Automation
Cisco Jabber
6.0
Freshdesk Contact Center (Formerly Freshcaller)
Mobile Access
Cisco Jabber
8.3
Freshdesk Contact Center (Formerly Freshcaller)
Search
Cisco Jabber
8.2
Freshdesk Contact Center (Formerly Freshcaller)
Visual planning tools
Cisco Jabber
4.1
Freshdesk Contact Center (Formerly Freshcaller)

Communication

Cisco Jabber
6.2
Freshdesk Contact Center (Formerly Freshcaller)
Chat
Cisco Jabber
8.6
Freshdesk Contact Center (Formerly Freshcaller)
Notifications
Cisco Jabber
8.4
Freshdesk Contact Center (Formerly Freshcaller)
Discussions
Cisco Jabber
7.6
Freshdesk Contact Center (Formerly Freshcaller)
Surveys
Cisco Jabber
5.6
Freshdesk Contact Center (Formerly Freshcaller)
Internal knowledgebase
Cisco Jabber
5.5
Freshdesk Contact Center (Formerly Freshcaller)
Integrates with GoToMeeting
Cisco Jabber
4.2
Freshdesk Contact Center (Formerly Freshcaller)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.1
Freshdesk Contact Center (Formerly Freshcaller)
Integrates with Outlook
Cisco Jabber
7.4
Freshdesk Contact Center (Formerly Freshcaller)

File Sharing & Management

Cisco Jabber
6.8
Freshdesk Contact Center (Formerly Freshcaller)
Versioning
Cisco Jabber
7.0
Freshdesk Contact Center (Formerly Freshcaller)
Video files
Cisco Jabber
7.1
Freshdesk Contact Center (Formerly Freshcaller)
Audio files
Cisco Jabber
7.4
Freshdesk Contact Center (Formerly Freshcaller)
Document collaboration
Cisco Jabber
7.2
Freshdesk Contact Center (Formerly Freshcaller)
Access control
Cisco Jabber
7.2
Freshdesk Contact Center (Formerly Freshcaller)
Advanced security features
Cisco Jabber
7.1
Freshdesk Contact Center (Formerly Freshcaller)
Integrates with Google Drive
Cisco Jabber
5.0
Freshdesk Contact Center (Formerly Freshcaller)
Device sync
Cisco Jabber
6.0
Freshdesk Contact Center (Formerly Freshcaller)

Cloud PBX

Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
6.8
Hosted PBX
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
7.1
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
8.2
Call reports
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
6.5
Directory of employee names
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
5.5

Call Management

Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Answering rules
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Call recording
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
8.4
Call park
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
7.0
Call screening
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
6.4
Message alerts
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
7.8

VoIP system collaboration

Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
5.9
Audio conferencing
Cisco Jabber
Freshdesk Contact Center (Formerly Freshcaller)
5.9

Pros

Cisco Jabber

  • Integrates well with the actual Cisco phone so the calls can be taken directly from the computer.
  • Integrates well with Microsoft, so when you're on a call, for example, your status as "on-call" is shared with Microsoft products (e.g. Microsoft Teams).
  • Simple Sign-in, there is no need to have separate accounts for Cisco Jabber itself. We've used the current Active Directory user credentials to login into the Cisco Jabber.
Anonymous | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • I have some issue about the reporting. It does not give clear idea about the whole day working of the team but I have to figure out separately what my team was up to and this makes it a complex tool if I want to relay on it as an analytical tool.
  • Its customer support is lazy and does not resolve problems properly. Overall they take much of my time.
Magreat Wilson | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.9
Based on 7 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.2
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 7.8
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Leonardo Gonzalez | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Freshdesk Contact Center (Formerly Freshcaller)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

Freshdesk Contact Center (Formerly Freshcaller) Editions & Modules

Edition
Enterprise$691
FREE$02
Pro$393
Growth$154
  1. per agent/per month, billed annually
  2. per agent/per month
  3. per agent/per month, billed annually
  4. per agent/per ,billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Freshdesk Contact Center (Formerly Freshcaller)
7.3

Likelihood to Renew

Cisco Jabber
10.0
Freshdesk Contact Center (Formerly Freshcaller)

Usability

Cisco Jabber
9.9
Freshdesk Contact Center (Formerly Freshcaller)
8.0

Support Rating

Cisco Jabber
8.2
Freshdesk Contact Center (Formerly Freshcaller)
7.8

Add comparison