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Top Rated
422 Ratings

Cisco Jabber

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Top Rated
422 Ratings
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Score 8.1 out of 100
55 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    HCL Connections (formerly from IBM)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.3
    73%
    66 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.1
    71%
    74 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    116 Ratings
    N/A
    0 Ratings

    Search

    7.3
    73%
    106 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    HCL Connections (formerly from IBM)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    144 Ratings
    N/A
    0 Ratings

    Notifications

    8.3
    83%
    144 Ratings
    N/A
    0 Ratings

    Discussions

    7.6
    76%
    122 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.7

    Cisco Jabber

    67%

    HCL Connections (formerly from IBM)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.4
    74%
    66 Ratings
    N/A
    0 Ratings

    Video files

    6.8
    68%
    98 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    103 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.3
    73%
    84 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HCL Connections (formerly from IBM) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • Cisco Jabber and HCL Connections (formerly from IBM) are tied in 1 area: Usability

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    152 Ratings
    9.5

    HCL Connections (formerly from IBM)

    95%
    21 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    7.7

    HCL Connections (formerly from IBM)

    77%
    7 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    9.0

    HCL Connections (formerly from IBM)

    90%
    4 Ratings

    Availability

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    HCL Connections (formerly from IBM)

    100%
    2 Ratings

    Performance

    Cisco Jabber

    N/A
    0 Ratings
    9.0

    HCL Connections (formerly from IBM)

    90%
    2 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    8.0

    HCL Connections (formerly from IBM)

    80%
    8 Ratings

    Implementation Rating

    Cisco Jabber

    N/A
    0 Ratings
    7.3

    HCL Connections (formerly from IBM)

    73%
    2 Ratings

    Product Scalability

    Cisco Jabber

    N/A
    0 Ratings
    7.0

    HCL Connections (formerly from IBM)

    70%
    2 Ratings

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    It will improve the productivity of the teams by quickly providing all the required solutions, assigning tasks, sharing documents, slides, and giving a rich meeting experience, making project execution and management easier also showing the project progress in real-time. Touchpoint wizard helps users to access the required content in the shortest time. Sometimes it is slower, when large data is transferred otherwise it is a good solution for the team workspace.
    SYED ZAFFAR MAHMOOD | TrustRadius Reviewer

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    • User profiles - finding and connecting users, and showing where they fit in the organization
    • Communities - providing places for user groups and departments to collect and share information
    • Wikis - Makes it easy to edit and add information in various places
    Jeremiah Miller | TrustRadius Reviewer

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    • Navigating Connections is tedious and time-consuming. More times than not I find it easier to simply search for what I'm looking for rather than trying to find what I need through other means
    • While file uploading and sharing files is useful enough, the browser lacks the seamless nature of Google Docs and the plugin can't hold a candle to Sharepoint. It works, but I find it clunky
    • We sorely miss our one-stop homepage (The Hub) that has been replaced by IBM Connections. There is no "jump-off" page to provide ease of navigation. It would really nice to be able to provide bookmarks and/or some form of directory in the side tabs of the newsfeed.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    HCL Connections (formerly from IBM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    HCL Connections (formerly from IBM) Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 7.7
    Based on 7 answers
    Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
    Anonymous | TrustRadius Reviewer

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 9.0
    Based on 4 answers
    Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 10.0
    Based on 2 answers
    Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
    Anonymous | TrustRadius Reviewer

    Performance

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 9.0
    Based on 2 answers
    IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 8.0
    Based on 8 answers
    IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 7.3
    Based on 2 answers
    Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
    Chris Whisonant | TrustRadius Reviewer

    Scalability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    HCL Connections (formerly from IBM)

    HCL Connections (formerly from IBM) 7.0
    Based on 2 answers
    Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

    HCL Connections (formerly from IBM)

    • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
    • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
    Tony Morales, PMP, CSM | TrustRadius Reviewer

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