What users are saying about
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Top Rated
288 Ratings
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Top Rated
120 Ratings

Cisco Jabber

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Top Rated
288 Ratings
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Score 8.2 out of 100

Lucidspark

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Top Rated
120 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Lucidspark

Lucidspark excelled in the areas of the pre-templates that was already created for consumers to utilize. If these pre-templates were not already available for me to edit then I would have been very lost on my dissertation assignment. I also love the fact that Lucidspark had various templates of flowcharts specific to the style or area of need the consumer works in.
Teresa Dukes-Scott | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Lucidspark
Task Management
Cisco Jabber
8.2
Lucidspark
Gantt Charts
Cisco Jabber
5.0
Lucidspark
Scheduling
Cisco Jabber
6.8
Lucidspark
Workflow Automation
Cisco Jabber
6.1
Lucidspark
Mobile Access
Cisco Jabber
8.2
Lucidspark
Search
Cisco Jabber
7.8
Lucidspark
Visual planning tools
Cisco Jabber
4.3
Lucidspark

Communication

Cisco Jabber
6.4
Lucidspark
Chat
Cisco Jabber
8.6
Lucidspark
Notifications
Cisco Jabber
8.3
Lucidspark
Discussions
Cisco Jabber
7.2
Lucidspark
Surveys
Cisco Jabber
6.5
Lucidspark
Internal knowledgebase
Cisco Jabber
6.1
Lucidspark
Integrates with GoToMeeting
Cisco Jabber
4.6
Lucidspark
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Lucidspark
Integrates with Outlook
Cisco Jabber
7.8
Lucidspark

File Sharing & Management

Cisco Jabber
6.9
Lucidspark
Versioning
Cisco Jabber
6.9
Lucidspark
Video files
Cisco Jabber
7.1
Lucidspark
Audio files
Cisco Jabber
7.4
Lucidspark
Document collaboration
Cisco Jabber
7.0
Lucidspark
Access control
Cisco Jabber
7.6
Lucidspark
Advanced security features
Cisco Jabber
7.5
Lucidspark
Integrates with Google Drive
Cisco Jabber
5.1
Lucidspark
Device sync
Cisco Jabber
6.7
Lucidspark

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Lucidspark

  • It is very easy to get started. You can open a board and start putting stick notes on it right away. It's intuitive enough that anyone can dive in and use it.
  • It is very simple and unstructured. While Lucidchart was geared toward flowcharts (and I co-opted it to my own purposes), Lucidspark is open to whatever format you need. There are templates available which are helpful, but you can also free-form as much as you like.
  • It is easy to collaborate. You can share a board with colleagues, use it real-time to collaborate on a story map by putting sticky notes together from an entire team, or take notes together.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Lucidspark

  • I find it difficult to use the cursor and to understand how I can grab and drag a few items together, how to expand, etc.
  • Too many shapes that you can chose from, it's good to have just a proper shape for a database, a bucket, and a couple of more shape which differ from one another. But I don't think that much more than that is needed, for my use simplicity is the best, and I find myself scrolling through all the options for too much time instead of focusing on the design which I want to create.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Lucidspark

Lucidspark 3.6
Based on 1 answer
I like it, but not enough to justify the monthly fee
Josh Glen | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Lucidspark

Lucidspark 7.8
Based on 58 answers
There is definitely a learning curve. The controls are counter to what you may expect or be used to. I am sure there are keyboard shortcuts, but I don't feel confident with them and sometimes the linking can be finicky. If you are a perfectionist, you can easily spend way too much time trying to make everything line up perfectly, since its not the most natural inclination of the software.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Lucidspark

Lucidspark 7.4
Based on 55 answers
We received an initial training from Lucid which was great, very informative and applicable to our own use case that we wanted to explore. We really haven't had any issues with the platform. I am not sure how to make feature requests, but this survey looks to be a good start.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Lucidspark

I think Lucidspark performs best in conjunction with Lucidcharts. There are other whiteboarding apps that have just as good, if not better feature sets. However, none of these allow for the quick transition to a working document that we regularly use with Lucid. Additionally, Lucidspark had the best filtering/sorting tools and the easiest meeting tools (timers, votes, etc) in my opinion
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Lucidspark

  • I saw increased customer confidence. As we were discussing ideas and the project, everyone was able to capture details, so there was little or no ambiguity.
  • Meetings are more effective, shorter, and we have a deliverable from each meeting that all attendees can access.
  • The diagrams and workflows are beautiful.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Lucidspark

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Lucidspark Editions & Modules

Edition
EnterpriseContact us for a quote!
Team$9.002
Individual$7.95
Free$0
  1. Per user, 3 user minimum.
Additional Pricing Details
We offer free, individual, team, and enterprise licenses of Lucidspark. For more information on our license types and the associated product capabilities, visit: https://lucid.app/pricing/lucidspark

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Lucidspark
8.2

Likelihood to Renew

Cisco Jabber
10.0
Lucidspark
3.6

Usability

Cisco Jabber
9.0
Lucidspark
7.8

Support Rating

Cisco Jabber
8.6
Lucidspark
7.4

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