Cisco Jabber vs Lucidspark

• As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
• Easy to collaborate from any device (mobile and personal computers). Multiplatform.
• Administrators able to customize the application's features as much as they need.
• Easy to integrate with Active Directory and Outlook. Unique user and password.
• Voice calls and messaging completely secure.
• Persistence chat for mobile.

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• It is very easy to get started. You can open a board and start putting stick notes on it right away. It's intuitive enough that anyone can dive in and use it.
• It is very simple and unstructured. While Lucidchart was geared toward flowcharts (and I co-opted it to my own purposes), Lucidspark is open to whatever format you need. There are templates available which are helpful, but you can also free-form as much as you like.
• It is easy to collaborate. You can share a board with colleagues, use it real-time to collaborate on a story map by putting sticky notes together from an entire team, or take notes together.

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• There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
• Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.

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• I find it difficult to use the cursor and to understand how I can grab and drag a few items together, how to expand, etc.
• Too many shapes that you can chose from, it's good to have just a proper shape for a database, a bucket, and a couple of more shape which differ from one another. But I don't think that much more than that is needed, for my use simplicity is the best, and I find myself scrolling through all the options for too much time instead of focusing on the design which I want to create.

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• Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
• Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
• Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.

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• I saw increased customer confidence. As we were discussing ideas and the project, everyone was able to capture details, so there was little or no ambiguity.
• Meetings are more effective, shorter, and we have a deliverable from each meeting that all attendees can access.
• The diagrams and workflows are beautiful.

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