What users are saying about
Cisco Jabber
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Top Rated
423 Ratings
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Based on 423 reviews and ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 62 reviews and ratings
Feature Set Ratings
Project Management
6.5
Cisco Jabber
65%

Vonage Business Communications
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
7.3
73%
66 Ratings

N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings

N/A
0 Ratings
Scheduling
7.1
71%
74 Ratings

N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings

N/A
0 Ratings
Mobile Access
8.1
81%
116 Ratings

N/A
0 Ratings
Search
7.3
73%
106 Ratings

N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings

N/A
0 Ratings
Communication
6.1
Cisco Jabber
61%

Vonage Business Communications
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.5
85%
144 Ratings

N/A
0 Ratings
Notifications
8.3
83%
144 Ratings

N/A
0 Ratings
Discussions
7.6
76%
122 Ratings

N/A
0 Ratings
Surveys
5.0
50%
15 Ratings

N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings

N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings

N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings

N/A
0 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%

Vonage Business Communications
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
7.4
74%
66 Ratings

N/A
0 Ratings
Video files
6.8
68%
98 Ratings

N/A
0 Ratings
Audio files
7.5
75%
103 Ratings

N/A
0 Ratings
Document collaboration
7.3
73%
84 Ratings

N/A
0 Ratings
Access control
6.9
69%
31 Ratings

N/A
0 Ratings
Advanced security features
6.8
68%
33 Ratings

N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings

N/A
0 Ratings
Device sync
5.7
57%
22 Ratings

N/A
0 Ratings
Attribute Ratings
- Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
- Vonage Business Communications is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend
8.1
Cisco Jabber
81%
152 Ratings

4.6
Vonage Business Communications
46%
22 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings

10.0
Vonage Business Communications
100%
1 Rating
Usability
9.0
Cisco Jabber
90%
8 Ratings

7.5
Vonage Business Communications
75%
2 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings

8.5
Vonage Business Communications
85%
20 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Vonage Business Communications
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Systems Analyst and Administrator
Cottage Door PressConsumer Goods, 11-50 employees
Pros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesVonage Business Communications
- Eliminates physical phone consoles that can be pricey and unnecessary for staff.
- Has a companion app that allows you to use your personal cell phone to check messages or make calls.
- The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Marketing Operations Manager
SimpleviewInternet, 201-500 employees
Cons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Vonage Business Communications
- They do not take billing support calls. Online chat only. That can be dicey.
- Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
- Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Owner
Schmitz Insurance, LLCInsurance, 1-10 employees
Pricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Vonage Business Communications
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Vonage Business Communications Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Vonage Business Communications
Vonage Business Communications 10.0
Based on 1 answer
No answer on this topic is available.
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Vonage Business Communications
Vonage Business Communications 7.5
Based on 2 answers
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Legal Assistant
Ladas & Parry LLPLaw Practice, 11-50 employees
Support Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Vonage Business Communications
Vonage Business Communications 8.5
Based on 20 answers
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Recruitment Consultant
Elev8 Hire SolutionsStaffing & Recruiting, 11-50 employees
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Vonage Business Communications
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
GSO IT Coordinator
Relief InternationalNon-Profit Organization Management, 1001-5000 employees
Return on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Vonage Business Communications
- We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
- There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.

Verified User
Director in Other
Insurance Company, 51-200 employees