What users are saying about
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Top Rated
268 Ratings
Top Rated
629 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
Top Rated
629 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Dropbox Business

It is well-suited when security is a priority, as it is highly secure. It is also well-suited when you have a higher budget and need a more robust featureset than some of its more affordable competitors. Given its market share, it is also appropriate to use Dropbox where you have a wide array of clients, because chances are, many of them will already be using it
Jonah Dempcy | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
Dropbox Business
Task Management
Webex (formerly Webex Teams)
7.6
Dropbox Business
Gantt Charts
Webex (formerly Webex Teams)
7.2
Dropbox Business
Scheduling
Webex (formerly Webex Teams)
7.6
Dropbox Business
Workflow Automation
Webex (formerly Webex Teams)
7.1
Dropbox Business
Mobile Access
Webex (formerly Webex Teams)
9.1
Dropbox Business
Search
Webex (formerly Webex Teams)
8.1
Dropbox Business
Visual planning tools
Webex (formerly Webex Teams)
6.9
Dropbox Business

Communication

Webex (formerly Webex Teams)
7.8
Dropbox Business
Chat
Webex (formerly Webex Teams)
9.1
Dropbox Business
Notifications
Webex (formerly Webex Teams)
9.2
Dropbox Business
Discussions
Webex (formerly Webex Teams)
8.8
Dropbox Business
Surveys
Webex (formerly Webex Teams)
7.6
Dropbox Business
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Dropbox Business
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
Dropbox Business
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
Dropbox Business
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Dropbox Business

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Dropbox Business
8.9
Versioning
Webex (formerly Webex Teams)
7.5
Dropbox Business
8.8
Video files
Webex (formerly Webex Teams)
8.6
Dropbox Business
8.9
Audio files
Webex (formerly Webex Teams)
8.9
Dropbox Business
8.8
Document collaboration
Webex (formerly Webex Teams)
7.2
Dropbox Business
8.5
Access control
Webex (formerly Webex Teams)
7.7
Dropbox Business
9.1
Advanced security features
Webex (formerly Webex Teams)
8.2
Dropbox Business
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
Dropbox Business
Device sync
Webex (formerly Webex Teams)
8.7
Dropbox Business
9.4
File search
Webex (formerly Webex Teams)
Dropbox Business
8.9

Cloud Storage Security & Administration

Webex (formerly Webex Teams)
Dropbox Business
9.0
User and role management
Webex (formerly Webex Teams)
Dropbox Business
8.9
File organization
Webex (formerly Webex Teams)
Dropbox Business
9.1
Device management
Webex (formerly Webex Teams)
Dropbox Business
9.0

Cloud Storage Platform

Webex (formerly Webex Teams)
Dropbox Business
9.2
Performance
Webex (formerly Webex Teams)
Dropbox Business
9.2
Reliability
Webex (formerly Webex Teams)
Dropbox Business
9.5
Storage Reports
Webex (formerly Webex Teams)
Dropbox Business
8.9

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Dropbox Business

  • Cloud storage of large files. Makes for easy sharing and downloading.
  • Activity tracking allows us to see when files were downloaded and by which users.
  • Able to sync files across devices, so when updates are made they can be pushed to desktop, laptop, etc.
Justin Roodman | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Dropbox Business

  • File previews. Dropbox is not the best at allowing you to preview the file. A lot of times people will have to download the file to view it. We've done video work and the client will review it with the Dropbox preview and the quality is very low. This causes the client to thing the video file is low quality.
  • Pricing is a bit on the high side compared to other cloud storage solutions.
Andy Ryan | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Dropbox Business

Dropbox Business 5.0
Based on 4 answers
Dropbox is very expensive and its price is not as competitive as it was. We are looking for an alternative that will enable as to subscribe more users at a more affordable cost.Also, we did not like Dropbox customer service, and felt that they should have found a way to compensate us for some of the damage they were responsible for when restoring our data.
Oran Bar-Tal | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Dropbox Business

Dropbox Business 9.4
Based on 18 answers
From the IT department perspective, I give an 8 because there are certain areas where management can get a little tricky. Some areas are not the easiest to understand, and I've found myself chatting with their tech support on a few occasions to find answers to things that should have been evident. From the end user perspective, I give it a 10 - I'll keep pushing this - industry standard - if they don't do it right - no one can. For the end user - it works well. Receiving shared folders and files, sharing folders and files - super simple and easy to teach.
Vin Campbell | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Dropbox Business

Dropbox Business 7.0
Based on 2 answers
At least once a week the app crashes on my computer and causes files to stop syncing. It is an easy fix to re-open the app, however I have to notice the app stopped working to realize it needs to be reopened.
Anonymous | TrustRadius Reviewer

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Dropbox Business

Dropbox Business 8.9
Based on 28 answers
Dropbox generally performs quite well. Syncing b/w computer and cloud is generally quick, even for large files - and Dropbox does a good job at managing bandwidth to not use all available bandwidth. In addition, Dropbox includes a LAN based syncing mechanism, so two computers on the same network can sync files via LAN vs. over the internet. Dropbox's webpages always to seem to load quickly and display files, even in a folder with large amount of files, quickly. Dropbox's web-based search though is often times slow and inaccurate.
Aaron Pinsker | TrustRadius Reviewer

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Dropbox Business

Dropbox Business 8.5
Based on 57 answers
Generally we use the help topics and forums mostly. However, as Pro Business account holders we get priority email support and when they say priority, they mean it. The few times we have actually used it, mostly in the beginning, they replied to our questions immediately. The speed at which they responded was awesome. To be honest though, everything in the Dropbox system is so simple, and the help functionality and forums are so helpful, we very rarely ever even think of asking for priority level support.
Brian Muench | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Dropbox Business

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Dropbox Business

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Dropbox Business

Dropbox Business 10.0
Based on 4 answers
The implementation was actually very simple. Again, as stated previously, the most intriguing part of the entire exercise was the implementation of the directory structure for each account. Once you design and implement it for one, it becomes quite simple to replicate for each account you implement thereafter. You just really need to take time to ensure you implement the first perfectly and those that follow on will be likewise work efficiently and easily.
Brian Muench | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Dropbox Business

I think the desktop element of Dropbox was really appealing. I haven't explored enough about Google Drive to know if they have some similar functionalities, but have used it only for some personal storage. For our team, Dropbox was a leader in the industry, so we felt most comfortable migrating to them.
Kelsie Hamilton | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Dropbox Business

Dropbox Business 7.0
Based on 1 answer
The only limit to scaling Dropbox is pricing. After a certain point, using traditional data storage would be more cost effective than per user pricing.
Anonymous | TrustRadius Reviewer

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Dropbox Business

  • Positive: having all organizational files backed up to the cloud is an invaluable and necessary investment.
  • Positive: being able to easily share documents increases work efficiency for the whole organization.
  • Positive: Dropbox costs less than many of its competitors and offers discounts for non-profits.
Anonymous | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Dropbox Business

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dropbox Business Editions & Modules

Edition
Standard$151
Advanced$251
EnterpriseContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Dropbox Business
9.1

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Dropbox Business
5.0

Usability

Webex (formerly Webex Teams)
9.1
Dropbox Business
9.4

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Dropbox Business
7.0

Performance

Webex (formerly Webex Teams)
9.0
Dropbox Business
8.9

Support Rating

Webex (formerly Webex Teams)
8.3
Dropbox Business
8.5

In-Person Training

Webex (formerly Webex Teams)
9.0
Dropbox Business

Online Training

Webex (formerly Webex Teams)
8.0
Dropbox Business

Implementation Rating

Webex (formerly Webex Teams)
8.6
Dropbox Business
10.0

Scalability

Webex (formerly Webex Teams)
10.0
Dropbox Business
7.0

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