What users are saying about
108 Ratings
3 Ratings
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Score 9 out of 100
108 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
NetSuite CRM
7.9
Customer data management / contact management
Clear C2 C2CRM
9.0
NetSuite CRM
8.6
Workflow management
Clear C2 C2CRM
9.7
NetSuite CRM
8.0
Territory management
Clear C2 C2CRM
8.7
NetSuite CRM
7.5
Opportunity management
Clear C2 C2CRM
9.3
NetSuite CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.7
NetSuite CRM
6.3
Contract management
Clear C2 C2CRM
10.0
NetSuite CRM
7.4
Quote & order management
Clear C2 C2CRM
9.0
NetSuite CRM
8.3
Interaction tracking
Clear C2 C2CRM
9.0
NetSuite CRM
9.0
Channel / partner relationship management
Clear C2 C2CRM
9.0
NetSuite CRM
8.1

Customer Service & Support

Clear C2 C2CRM
9.6
NetSuite CRM
7.6
Case management
Clear C2 C2CRM
10.0
NetSuite CRM
7.8
Call center management
Clear C2 C2CRM
9.3
NetSuite CRM
7.3
Help desk management
Clear C2 C2CRM
9.3
NetSuite CRM
7.8

Marketing Automation

Clear C2 C2CRM
9.8
NetSuite CRM
8.8
Lead management
Clear C2 C2CRM
10.0
NetSuite CRM
8.4
Email marketing
Clear C2 C2CRM
9.7
NetSuite CRM
9.3

CRM Project Management

Clear C2 C2CRM
9.2
NetSuite CRM
8.2
Task management
Clear C2 C2CRM
9.3
NetSuite CRM
7.1
Billing and invoicing management
Clear C2 C2CRM
9.0
NetSuite CRM
8.3
Reporting
Clear C2 C2CRM
9.3
NetSuite CRM
9.3

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
NetSuite CRM
8.0
Forecasting
Clear C2 C2CRM
9.7
NetSuite CRM
8.3
Pipeline visualization
Clear C2 C2CRM
9.0
NetSuite CRM
7.5
Customizable reports
Clear C2 C2CRM
9.0
NetSuite CRM
8.3

Customization

Clear C2 C2CRM
9.2
NetSuite CRM
8.1
Custom fields
Clear C2 C2CRM
9.3
NetSuite CRM
8.7
Custom objects
Clear C2 C2CRM
9.0
NetSuite CRM
8.7
Scripting environment
Clear C2 C2CRM
9.3
NetSuite CRM
7.7
API for custom integration
Clear C2 C2CRM
9.0
NetSuite CRM
7.4

Security

Clear C2 C2CRM
8.8
NetSuite CRM
8.4
Single sign-on capability
Clear C2 C2CRM
9.0
NetSuite CRM
8.1
Role-based user permissions
Clear C2 C2CRM
8.7
NetSuite CRM
8.8

Social CRM

Clear C2 C2CRM
9.5
NetSuite CRM
8.0
Social data
Clear C2 C2CRM
10.0
NetSuite CRM
7.3
Social engagement
Clear C2 C2CRM
9.0
NetSuite CRM
8.7

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
NetSuite CRM
7.9
Marketing automation
Clear C2 C2CRM
9.0
NetSuite CRM
8.0
Compensation management
Clear C2 C2CRM
8.0
NetSuite CRM
7.7

Platform

Clear C2 C2CRM
7.0
NetSuite CRM
9.0
Mobile access
Clear C2 C2CRM
7.0
NetSuite CRM
9.0

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.8
Based on 5 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.6
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.3
NetSuite CRM
7.8

Likelihood to Renew

Clear C2 C2CRM
NetSuite CRM
6.5

Usability

Clear C2 C2CRM
9.0
NetSuite CRM
7.8

Support Rating

Clear C2 C2CRM
9.0
NetSuite CRM
7.6

Online Training

Clear C2 C2CRM
NetSuite CRM
6.7

Implementation Rating

Clear C2 C2CRM
NetSuite CRM
5.9

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