Click2Magic vs. LiveHelpNow

Click2Magic

LiveHelpNow

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Click2Magic	Score 8.8 out of 10	N/A	Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…	$18 per month
LiveHelpNow	Score 8.1 out of 10	N/A	LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.	$21 per month

Pricing

Click2Magic

LiveHelpNow

Editions & Modules

ADD-ON: $18
per month
PROFESSIONAL: $39
Per Seat/Month, Billed Annually.
ENTERPRISE: $69
Per Seat/Month, Billed Annually.

No answers on this topic

Offerings

Pricing Offerings
Click2Magic	LiveHelpNow
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$39 Per Seat/Month, Billed Annually.

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Click2Magic	LiveHelpNow
Top Pros	Pro Real time communication Pro Website visitors Pro Lead generation	Pro Web traffic Pro Integrations with salesforce Pro Easy for customers
Top Cons	Minus Useful features	Minus Integration with marketo

Features

Click2Magic

LiveHelpNow

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Click2Magic - Ratings	LiveHelpNow 8.0 1 Ratings 1% above category average
Organize and prioritize service tickets	00 Ratings	8.01 Ratings
Expert directory	00 Ratings	8.01 Ratings
Subscription-based notifications	00 Ratings	8.01 Ratings
ITSM collaboration and documentation	00 Ratings	8.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Click2Magic - Ratings	LiveHelpNow 10.0 1 Ratings 25% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Click2Magic - Ratings	LiveHelpNow 8.8 2 Ratings 14% above category average
Customer portal	00 Ratings	8.01 Ratings
IVR	00 Ratings	8.01 Ratings
Social integration	00 Ratings	8.02 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	Click2Magic	LiveHelpNow
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Salesforce Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Click2Magic	LiveHelpNow
Likelihood to Recommend	9.7 (5 ratings)	8.0 (3 ratings)

User Testimonials
	Click2Magic	LiveHelpNow
Likelihood to Recommend	Tvisha Systems Pvt Ltd It is best suited for sales, marketplaces, and customer support. Savitri Nayani Digital Marketing Executive Read full review	LiveHelpNow LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website! Incentivized JJ Jamie Joy Technical Support Manager Read full review
Pros	Tvisha Systems Pvt Ltd Personalized conversations CRM integration Powerful archives Maanav Raj Digital Marketing Executive Read full review	LiveHelpNow Easy for customers to reach out. Best for short quick answers. Easy for staff to use. Incentivized Verified User Anonymous Read full review
Cons	Tvisha Systems Pvt Ltd This live chat app is easy to use and implement. No complexity! Sai Pratyush Software Developer Read full review	LiveHelpNow Needs better integration with Marketo Incentivized Daniel Gotlieb Director, Inside Sales Read full review
Alternatives Considered	Tvisha Systems Pvt Ltd This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software. Shaik Imran Search Engine Optimization Analyst Read full review	LiveHelpNow No answers on this topic
Return on Investment	Tvisha Systems Pvt Ltd Through Click2Magic we got more number of leads it helped our company to understand the query's of the customer through live chat support Ramya jamanjyothi Digital Marketing Intern Read full review	LiveHelpNow The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in. Incentivized JJ Jamie Joy Technical Support Manager Read full review
ScreenShots	Click2Magic Screenshots