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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Click2Magic

    Score7.8 out of 10
    N/AClick2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…

    $18

    per month

    LiveHelpNow

    Score8 out of 10
    N/ALiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.

    $21

    per month

    Pricing
    Click2MagicLiveHelpNow
    Editions & Modules
    ADD-ON
    $18
    per month
    PROFESSIONAL
    $39
    Per Seat/Month, Billed Annually.
    ENTERPRISE
    $69
    Per Seat/Month, Billed Annually.
    No answers on this topic
    Offerings
    Pricing Offerings
    Click2MagicLiveHelpNow
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$39 Per Seat/Month, Billed Annually.No setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Click2MagicLiveHelpNow
    Considered Both Products
    Tvisha Systems Pvt Ltd
    No answer on this topic
    LiveHelpNow
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    Click2MagicLiveHelpNow
    Incident and problem management
    Comparison of Incident and problem management features of Click2Magic and LiveHelpNow
    Feature
    Click2Magic
    -
    Ratings
    LiveHelpNow
    8.0
    1 Ratings
    2% below category average
    Organize and prioritize service tickets00 Ratings8.01 Ratings
    Expert directory00 Ratings8.01 Ratings
    Subscription-based notifications00 Ratings8.01 Ratings
    ITSM collaboration and documentation00 Ratings8.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Click2Magic and LiveHelpNow
    Feature
    Click2Magic
    -
    Ratings
    LiveHelpNow
    10.0
    1 Ratings
    22% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Click2Magic and LiveHelpNow
    Feature
    Click2Magic
    -
    Ratings
    LiveHelpNow
    8.8
    2 Ratings
    9% above category average
    Customer portal00 Ratings8.01 Ratings
    IVR00 Ratings8.01 Ratings
    Social integration00 Ratings8.02 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    Click2MagicLiveHelpNow
    Small Businesses
    Olark
    Score10 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Click2MagicLiveHelpNow
    Likelihood to Recommend
    9.7
    (5 ratings)
    8.0
    (3 ratings)
    User Testimonials
    Click2MagicLiveHelpNow
    Likelihood to Recommend
    Tvisha Systems Pvt Ltd
    It is best suited for sales, marketplaces, and customer support.
    Read full review
    LiveHelpNow
    LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website!
    Incentivized
    Read full review
    Pros
    Tvisha Systems Pvt Ltd
    • Personalized conversations
    • CRM integration
    • Powerful archives
    Read full review
    LiveHelpNow
    • Easy for customers to reach out.
    • Best for short quick answers.
    • Easy for staff to use.
    Incentivized
    Read full review
    Cons
    Tvisha Systems Pvt Ltd
    • This live chat app is easy to use and implement. No complexity!
    Read full review
    LiveHelpNow
    • Needs better integration with Marketo
    Incentivized
    Read full review
    Alternatives Considered
    Tvisha Systems Pvt Ltd
    This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
    Read full review
    LiveHelpNow
    No answers on this topic
    Return on Investment
    Tvisha Systems Pvt Ltd
    • Through Click2Magic we got more number of leads
    • it helped our company to understand the query's of the customer through live chat support
    Read full review
    LiveHelpNow
    • The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in.
    Incentivized
    Read full review
    ScreenShots

    Click2Magic Screenshots

    Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat