CloudCall vs. HotTelecom

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.

Incentivized

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.

• Recording
• Log management
• IVR

Incentivized

• Friendly and responsive customer support.
• Wide geographical coverage.
• It's easy to set up.
• High-quality phone calls.
• There are a lot of additional services available.

• The service on their app is not the best
• The texting platform can always improve

Incentivized

• Video calling is not available as a feature.

Customer support is always responsive and timely.

Incentivized

We are totally satisfied with help Customer Support. They were quick and responsive

CloudCall is much better and easier functionality with more options.

Incentivized

• Makes project work move fast, making the process productive.
• Keeping record of the calls made for validation or verifications.
• The only negative impact I feel is when we need support during server errors, which lags sometimes.

Incentivized

• We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.