What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 8 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 1 feature set: Cloud PBX
  • HotTelecom ranks higher in 1 feature set: Call Management
  • CloudCall and HotTelecom are tied in 1 feature set: VoIP system collaboration

Cloud PBX

10.0

CloudCall

100%
9.9

HotTelecom

99%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
10.0
100%
5 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
10.0
100%
5 Ratings

User templates

10.0
100%
1 Rating
N/A
0 Ratings

Call reports

10.0
100%
1 Rating
9.9
99%
5 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

9.6

CloudCall

96%
10.0

HotTelecom

100%
HotTelecom ranks higher in 4/5 features

Answering rules

10.0
100%
1 Rating
10.0
100%
5 Ratings

Call recording

10.0
100%
1 Rating
10.0
100%
5 Ratings

Call park

9.0
90%
1 Rating
10.0
100%
5 Ratings

Call screening

10.0
100%
1 Rating
9.9
99%
5 Ratings

Message alerts

9.0
90%
1 Rating
9.9
99%
5 Ratings

VoIP system collaboration

9.0

CloudCall

90%
9.0

HotTelecom

90%
CloudCall ranks higher in 1/2 features

Audio conferencing

8.0
80%
1 Rating
9.0
90%
5 Ratings

Instant messaging

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

7.0

CloudCall

70%

HotTelecom

Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features

Mobile app for iOS

7.0
70%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Support Rating
  • HotTelecom is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
9.9

HotTelecom

99%
5 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
9.8

HotTelecom

98%
8 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 Monthly fee + connection fee

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

HotTelecom

HotTelecom 9.8
Based on 8 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

HotTelecom

No answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

HotTelecom

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Anonymous | TrustRadius Reviewer

Screenshots

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