What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
- CloudCall ranks higher in 1 feature set: Cloud PBX
- HotTelecom ranks higher in 1 feature set: Call Management
- CloudCall and HotTelecom are tied in 1 feature set: VoIP system collaboration
Cloud PBX
10.0
CloudCall
100%
9.9
HotTelecom
99%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating
10.0
100%
5 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating
10.0
100%
5 Ratings
User templates
10.0
100%
1 Rating
N/A
0 Ratings
Call reports
10.0
100%
1 Rating
9.9
99%
5 Ratings
Directory of employee names
10.0
100%
1 Rating
N/A
0 Ratings
Call Management
9.6
CloudCall
96%
10.0
HotTelecom
100%
HotTelecom ranks higher in 4/5 features
HotTelecom ranks higher in 4/5 features
Answering rules
10.0
100%
1 Rating
10.0
100%
5 Ratings
Call recording
10.0
100%
1 Rating
10.0
100%
5 Ratings
Call park
9.0
90%
1 Rating
10.0
100%
5 Ratings
Call screening
10.0
100%
1 Rating
9.9
99%
5 Ratings
Message alerts
9.0
90%
1 Rating
9.9
99%
5 Ratings
VoIP system collaboration
9.0
CloudCall
90%
9.0
HotTelecom
90%
CloudCall ranks higher in 1/2 features
CloudCall ranks higher in 1/2 features
Audio conferencing
8.0
80%
1 Rating
9.0
90%
5 Ratings
Instant messaging
10.0
100%
1 Rating
N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%
HotTelecom
Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features
Mobile app for iOS
7.0
70%
1 Rating
N/A
0 Ratings
Attribute Ratings
- CloudCall is rated higher in 1 area: Support Rating
- HotTelecom is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating
9.9
HotTelecom
99%
5 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings
9.8
HotTelecom
98%
8 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesHotTelecom
When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Internet Marketing Manager
PrecoroComputer Software, 11-50 employees
Pros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesHotTelecom
- Friendly and responsive customer support.
- Wide geographical coverage.
- It's easy to set up.
- High-quality phone calls.
- There are a lot of additional services available.
Cloud Engineer
SkyviaComputer Software, 51-200 employees
Cons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesHotTelecom
- Video calling is not available as a feature.

Verified User
C-Level Executive in Marketing
Information Technology & Services Company, 11-50 employeesPricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CloudCall Editions & Modules
—
Additional Pricing Details
—HotTelecom
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 Monthly fee + connection fee
HotTelecom Editions & Modules
Edition
Direct virtual phone number | from 51 |
---|---|
Virtual SMS number | from 71 |
Toll-free (800) number | from 71 |
Virtual PBX | $652 |
Virtual fax number | $303 |
- Monthly fee + connection fee
- Monthly fee
- Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesHotTelecom
HotTelecom 9.8
Based on 8 answers
We are totally satisfied with help Customer Support. They were quick and responsive
PR Specialist
Netpeak Software — Professional SEO ToolsComputer Software, 11-50 employees
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesHotTelecom
No answers on this topic
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesHotTelecom
- We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.

Verified User
Manager in Marketing
Information Technology and Services Company, 51-200 employees