What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
HotTelecom
9.2
Hosted PBX
CloudCall
10.0
HotTelecom
9.6
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
HotTelecom
9.8
User templates
CloudCall
10.0
HotTelecom
Call reports
CloudCall
10.0
HotTelecom
8.3
Directory of employee names
CloudCall
10.0
HotTelecom

Call Management

CloudCall
9.6
HotTelecom
9.5
Answering rules
CloudCall
10.0
HotTelecom
9.6
Call recording
CloudCall
10.0
HotTelecom
9.8
Call park
CloudCall
9.0
HotTelecom
9.6
Call screening
CloudCall
10.0
HotTelecom
9.3
Message alerts
CloudCall
9.0
HotTelecom
9.3

VoIP system collaboration

CloudCall
9.0
HotTelecom
8.6
Audio conferencing
CloudCall
8.0
HotTelecom
8.6
Instant messaging
CloudCall
10.0
HotTelecom

Mobile apps

CloudCall
7.0
HotTelecom
Mobile app for iOS
CloudCall
7.0
HotTelecom

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

HotTelecom

HotTelecom 9.6
Based on 4 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

HotTelecom

No answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

HotTelecom

  • The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.
Max Barashev | TrustRadius Reviewer

Screenshots

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall Editions & Modules

Additional Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rating Summary

Likelihood to Recommend

CloudCall
8.0
HotTelecom
9.1

Support Rating

CloudCall
10.0
HotTelecom
9.6

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