What users are saying about
2 Ratings
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Score 9 out of 100
9 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

Netsuite SuiteSuccess

For small-medium sized non-profits I think NetSuite for Nonprofits is a great solution! For a larger organization, with multiple locations, the Household and Individual records start taking up a lot of room, so I could see a subsidiary account being necessary for easier system navigation
Anonymous | TrustRadius Reviewer

Pros

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

Netsuite SuiteSuccess

  • It appears to be designed for manufacturing sales.
Anonymous | TrustRadius Reviewer

Cons

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

Netsuite SuiteSuccess

  • The last department in our organization that we haven't been able to implement into NetSuite is out Volunteer department. The system we currently use for Volunteers to login and track their hours allows them to have a free user license. So far, we have not been able to find a way for NetSuite to do these things for us. We would love for a future portal to be created for our 200+ Volunteers to login and have accessibility to their hours without having to pay for them to all have licenses.
  • For reporting - we would like to be able to join to more than one level above or below the record the search/report is built on. It's been frustrating at times that we cannot pull in data off another custom record into a search or report.
  • We have found the Outlook-NetSuite integration has been less than desirable for us. Although emails do integrate, calendar events do not. Currently, many of our employees have to track appointments with Customers in both their Outlook and NetSuite calendars.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

Netsuite SuiteSuccess

We were led to believe NetSuite was the best of both worlds, and would seamlessly combine a great CRM with a good accounting program.We have fewer problems on the accounting side, but the donor (customer) relations management database is very disappointing.
Anonymous | TrustRadius Reviewer

Return on Investment

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

Netsuite SuiteSuccess

  • We have been able to produce accurate and powerful data that's resulted in new grants being awarded.
  • We are able to see Customer and Donor involvement in one system now, resulting in greater understanding of depth of relationships across the organization.
  • We cut annual and monthly costs by implementing NetSuite and rolling our Donor relations CRM, client relations CRM, Accounting, and Expense reporting into one system.
Anonymous | TrustRadius Reviewer

Pricing Details

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netsuite SuiteSuccess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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