10 Ratings
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Score 7.1 out of 100
125 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

ConnectWise Command (formerly Continuum)

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

LogMeIn Central

How many people can say that they assisted their Chairman of the Board remotely while they were in their corporate jet at 42,000 feet? Wait I was in a commercial airliner at 39,000 feet and still was able to log on to his laptop and assist him with a problem.
Rich Platt | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Command (formerly Continuum)
LogMeIn Central
8.0
Screen sharing
ConnectWise Command (formerly Continuum)
LogMeIn Central
9.0
File transfer
ConnectWise Command (formerly Continuum)
LogMeIn Central
9.0
Instant message
ConnectWise Command (formerly Continuum)
LogMeIn Central
7.5
Secure remote access with Smart Card authentication
ConnectWise Command (formerly Continuum)
LogMeIn Central
8.3
Access to sleeping/powered-off computers
ConnectWise Command (formerly Continuum)
LogMeIn Central
5.2
Over-the-Internet remote session
ConnectWise Command (formerly Continuum)
LogMeIn Central
9.1
Initiate remote control from mobile
ConnectWise Command (formerly Continuum)
LogMeIn Central
8.3
Remote management of servers & workstations
ConnectWise Command (formerly Continuum)
LogMeIn Central
9.4
Remote Active Directory® management
ConnectWise Command (formerly Continuum)
LogMeIn Central
5.6
Centralized management dashboard
ConnectWise Command (formerly Continuum)
LogMeIn Central
9.2
Session record
ConnectWise Command (formerly Continuum)
LogMeIn Central
8.9
Annotations
ConnectWise Command (formerly Continuum)
LogMeIn Central
7.3
Monitoring and Alerts
ConnectWise Command (formerly Continuum)
LogMeIn Central
6.7
Multi-platform remote control
ConnectWise Command (formerly Continuum)
LogMeIn Central
9.1

Pros

ConnectWise Command (formerly Continuum)

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

LogMeIn Central

  • LogMeIn Central excels at accessing computers remotely. I can blank the remote screen for privacy which is useful when you have to access sensitive data and you don't want the person on the other end to see it.
  • LogMeIn Central with remote desktop also allows you to lock the keyboard and mouse to prevent the remote user from accidentally clicking on things while I work with their computer. I use this feature a lot.
  • LogMeIn Central also has this neat feature to access a files on a remote computer without ever using remote desktop. You can send large files to the remote computer or retrieve them without stopping the remote user from getting their work done.
Jesse Reyes | TrustRadius Reviewer

Cons

ConnectWise Command (formerly Continuum)

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

LogMeIn Central

  • One feature I have found to be a bit confusing is the One2Many. I have yet to take advantage of its features.
  • On several occasions when using the LogMeIn Client to access a computer we have run into issues with printers not being available once connected but disconnecting and or rebooting always seems to fix the problem.
  • Another feature I have found to be confusing to set up is the Alerts feature. I have yet to use this due to the complexity of setting it up.
Jesse Evans | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

Usability

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 8.9
Based on 52 answers
There is a learning curve to using the many features available in Central. If you are just using it to remote into machines then it is fairly simple, but if you want to use it for updates, alerts, file sharing and many other options then join the Webinars to see how they are done and if they will benefit you and your company.
Chris Lewis | TrustRadius Reviewer

Reliability and Availability

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 9.4
Based on 99 answers
LogMeIn has great SLAs and excellent uptime. In the past 8 years I can only remember 1 or 2 times that the system has been down. Those times it was down, it was only down for a few minutes and the service was quickly restored. It is always available and works when you need it.
Anonymous | TrustRadius Reviewer

Support Rating

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 8.8
Based on 3 answers
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

Alternatives Considered

ConnectWise Command (formerly Continuum)

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

LogMeIn Central

ScreenConnect is much more resource heavy. If you're not using the cloud version that is. ScreenConnect is easier to install on other computers and doesn't require a local admin to run. There are just as many features to both programs. ScreenConnect is a lot more expensive, but our employees would much rather use Logmein central. Put IT staff prefers ScreenConnect. Both do very well, but I personally enjoy ScreenConneft because it's faster for a person in IT.
Leonard Johnson | TrustRadius Reviewer

Return on Investment

ConnectWise Command (formerly Continuum)

No answers on this topic

LogMeIn Central

  • Saves time - we can quickly get onto a computer with issues - provided it's online.
  • Remote wake up - MOST of the time, we are able to remotely wake computers using LogMeIn. It doesn't always work, but what does? This is big for a number of reasons. First, if we need to perform evening maintenance on a PC and the user has neglected to leave the computer on for us, or it has gone to sleep, we can wake the computer and continue our work. Second - LMI has helped us recover a stolen laptop. Due to the culprit not wiping the computer, LogMeIn was still on it, and we were able to wake the unit, remote in, and get the computer's location.
  • Less hand holding - we have techs in the field who simply install their package and forget it. This gives us immediate access to the PCs if necessary.
Michael Metalios | TrustRadius Reviewer

Pricing Details

ConnectWise Command (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Command (formerly Continuum)
5.8
LogMeIn Central
8.5

Likelihood to Renew

ConnectWise Command (formerly Continuum)
LogMeIn Central
6.4

Usability

ConnectWise Command (formerly Continuum)
LogMeIn Central
8.9

Reliability and Availability

ConnectWise Command (formerly Continuum)
LogMeIn Central
9.4

Support Rating

ConnectWise Command (formerly Continuum)
LogMeIn Central
8.8

Implementation Rating

ConnectWise Command (formerly Continuum)
LogMeIn Central
8.2

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