6 Ratings
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Score 9.3 out of 100
15 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Convirza

If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
Shane Adair | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Convirza
Freshdesk Contact Center (Formerly Freshcaller)
6.8
Hosted PBX
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
7.1
Multi-level Interactive Voice Response (IVR)
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
8.2
Call reports
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
6.4
Directory of employee names
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
5.5

Call Management

Convirza
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Answering rules
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
7.3
Call recording
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
8.4
Call park
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
7.0
Call screening
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
6.3
Message alerts
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
7.8

VoIP system collaboration

Convirza
Freshdesk Contact Center (Formerly Freshcaller)
5.9
Audio conferencing
Convirza
Freshdesk Contact Center (Formerly Freshcaller)
5.9

Pros

Convirza

  • Allows clients to track & even listen to all the calls that come in through call-tracking.
  • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
  • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
Michelle Bohm | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

Convirza

  • Dynamic call tracking
Anonymous | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Usability

Convirza

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

Convirza

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 7.6
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Convirza

Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
Scott Buresh | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

Convirza

  • It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.
Anonymous | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

Convirza

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Convirza Editions & Modules

Additional Pricing Details

Freshdesk Contact Center (Formerly Freshcaller)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

Freshdesk Contact Center (Formerly Freshcaller) Editions & Modules

Edition
Enterprise$691
FREE$02
Pro$393
Growth$154
  1. per agent/per month, billed annually
  2. per agent/per month
  3. per agent/per month, billed annually
  4. per agent/per ,billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Convirza
9.3
Freshdesk Contact Center (Formerly Freshcaller)
7.2

Usability

Convirza
Freshdesk Contact Center (Formerly Freshcaller)
8.0

Support Rating

Convirza
Freshdesk Contact Center (Formerly Freshcaller)
7.6

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