6 Ratings
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Score 9.2 out of 100
27 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Cloud PBX

    Convirza

    Feature Set Not Supported
    N/A
    8.7

    Freshdesk Contact Center

    87%
    Freshdesk Contact Center ranks higher in 4/4 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Call reports

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Call Management

    Convirza

    Feature Set Not Supported
    N/A
    8.8

    Freshdesk Contact Center

    88%
    Freshdesk Contact Center ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Call recording

    N/A
    0 Ratings
    9.2
    92%
    9 Ratings

    Call park

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    Call screening

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Message alerts

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    VoIP system collaboration

    Convirza

    Feature Set Not Supported
    N/A
    9.4

    Freshdesk Contact Center

    94%
    Freshdesk Contact Center ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.4
    94%
    7 Ratings

    Attribute Ratings

    • Convirza is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Convirza

    92%
    5 Ratings
    7.5

    Freshdesk Contact Center

    75%
    10 Ratings

    Usability

    Convirza

    N/A
    0 Ratings
    8.0

    Freshdesk Contact Center

    80%
    1 Rating

    Support Rating

    Convirza

    N/A
    0 Ratings
    8.1

    Freshdesk Contact Center

    81%
    6 Ratings

    Likelihood to Recommend

    Convirza

    If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
    Read full review

    Freshworks Inc

    One scenario where Freshdesk Contact Center is well suited is when we have a lot of parents calling in with requests about student transcripts, and or grades, we can better interact with each caller and not have a lot of people on hold waiting for a long time. One scenario where Freshdesk might not be well suited is when callers get the chatbot more often than talking to an actual person.
    Read full review

    Pros

    Convirza

    • Allows clients to track & even listen to all the calls that come in through call-tracking.
    • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
    • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
    Read full review

    Freshworks Inc

    • From this centralized help desk, we are able to allocate tickets and communicate with staff and clients via email.
    • The ability to phone a lead or customer directly from Freshdesk is fantastic.
    • Handling of waiting lines.
    Read full review

    Cons

    Convirza

    • Dynamic call tracking
    Read full review

    Freshworks Inc

    • Cost - the system was felt to be way overpriced for the feature-set it provided. For the cost of 10 support agents, I could engage with a full-blown VoIP UCaaS provider to support 20-30 users.
    • The system was dependent on the Amazon Web Services system, which was prone to outages, and as it was outsourced by Freshworks to Amazon, resolution time did not have clear SLAs.
    • Non-US support - any issues encountered with the system would go through international channels which decreased resolution time depending on when the development team was available.
    • Call reliability was questionable - sometimes agents would have ringing devices that would have no one on the other end - other times calls would be dropped without explanation.
    Read full review

    Pricing Details

    Convirza

    Starting Price

    Editions & Modules

    Convirza editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Freshdesk Contact Center

      Starting Price

      $0 per agent/per month

      Editions & Modules

      Freshdesk Contact Center editions and modules pricing
      EditionModules
      Enterprise691
      FREE02
      Pro393
      Growth154

      Footnotes

      1. per agent/per month, billed annually
      2. per agent/per month
      3. per agent/per month, billed annually
      4. per agent/per ,billed annually

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $0

      Additional Details

      Usability

      Convirza

      No answers on this topic

      Freshworks Inc

      It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
      Read full review

      Support Rating

      Convirza

      No answers on this topic

      Freshworks Inc

      Freshcaller support is great. They will respond very quickly once I submit a ticket. On occasion, they are unable to answer a question and require a deep dive on some research for random questions but that's completely understandable. Overall, great service, great quality, and very accommodating. This is one of the better support groups, in my opinion.
      Read full review

      Alternatives Considered

      Convirza

      Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
      Read full review

      Freshworks Inc

      Because the integration with the CRM was very bad I thought it's better to select something which has good integration with CRM. The fresh caller is available at cheaper prices and hence affordable. We get the entire call history with call recordings. Support is good in Freshcaller but can be improvised.
      Read full review

      Return on Investment

      Convirza

      • It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.
      Read full review

      Freshworks Inc

      • Call logs helps analyse the interactions which each lead - helps space out if need be.
      • Follow ups are simplified due to viewing of past activity.
      • Easy integration helps in saving costs of phone calls.
      Read full review

      Add comparison