Convirza vs Phonexa

• Love having access to numerous numbers that we can recycle at the end of campaigns.
• It is very helpful to our sales team to identify missed opportunities and coach-up.
• Adds a layer of attribution that we didn't have before.
• Having the feature that announces what campaign this call is coming from is a very neat feature and should be a very valuable asset for the sales teams.

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• Trouble shoots any technical issues that you may come in contact with.
• Has made it user friendly for even those who are not too computer savvy.
• Reporting feature has multiple view options dependent on what you're looking for.

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• I would like to see an API with Salesforce.
• I would like to see an API with Marketo.
• Conversion doesn't mean actual conversion into revenue. Would love to see the ability to get this into a full attribution model.
• The announcement of where this call came from can be distracting to sales reps, even though it should be a great help, we disabled it because it bothered them too much.

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• Adding a how to guide for all the hundreds of features it has.

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• I don't have specific numbers for a true ROI assesment but the investment is so small for us ($200/mo) that any business that comes via these calls will more than adequately cover this small cost.
• This has been a great tool for our Inside Sales Manager as she has been able to correct habits and activities of her sales team.
• We have had zero negative impact and this has been nothing but a help for us. It isn't a full solution but it is a step in the right direction.

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• Increased business opportunities.
• Built/analyzed the competition.

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