Coupa vs. SAP Fieldglass

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.

The good thing is that SAP Fieldglass has an automated function, so we can easily manage the hiring process, check that all workers comply with labor laws, and manage the onboarding process. SAP Fieldglass is a very expansive VMS for small organizations, and the user interface is very difficult to understand for new users.

Incentivized

• Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
• The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
• We’ve been able to manage the implementation and maintenance with a very lean IT group.

Incentivized

• Contingent labor process, starting from the job posting to final candidate onboarding
• Supplier and Customer collaboration options in the system
• Configuration options for customers
• Management of service delivery and service contract setups
• Option to establish a true end-to-end process (from source2contract to final payment)

• Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
• I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
• Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.

Incentivized

• The simple display and way you navigate the jobs page is not very intuitive. There could be better information displayed than what is there, and it doesn't always make sense in how you move from one page to another.
• I really don't like the requirement of the last 5 digits of a candidate's social security number for the "Security ID." Some candidates are reluctant to give that out, when paired with their birth day (also required). I'm not sure why this couldn't be a different piece of information - last 5 of the primary phone number, for example.
• Some of the field are not well-defined. For example. there is a Resume field, then an Attachments field. And the rate section isn't 100% clear, especially when entering overtime rates or discounted rates.

Incentivized

Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors

Incentivized

Everything is plug and play and mostly does not involve advanced training.

Incentivized

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.

Incentivized

SAP Fieldglass offers extensive capabilities for managing contingent workforce, statement of work (SOW) projects, and services procurement. It seamlessly integrates with other SAP products (e.g. SAP SuccessFactors, SAP Ariba) and external systems, providing a unified ecosystem for enterprises using SAP’s suite of solutions. It is highly scalable, suitable for large enterprises with complex workforce management needs.

Incentivized

• It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
• Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
• Ease of use has led to mass adoption and more prompt processing of expenses

Incentivized

• Detailed visibility and transparency into staffing costs, including hourly rates, overtime and vendor markups. this help us to negotiate with better rate which reduce cost associated with contingent labor.
• It is helping in compliance and risk mitigation with labor laws and tax regulation, reducing legal and financial risks.
• Analytics and reporting tools are helping to make informed staffing decisions.

Incentivized