What users are saying about
11 Ratings
5 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Feature Set Ratings

    Security

    7.3

    Custify

    73%

    SurveyLab

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    Role-based user permissions

    7.3
    73%
    11 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.1

    Custify

    81%

    SurveyLab

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    API

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.1

    Custify

    91%

    SurveyLab

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    Product usage

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer Success Management

    8.4

    Custify

    84%

    SurveyLab

    Feature Set Not Supported
    N/A
    Custify ranks higher in 7/7 features

    NPS surveys

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Sponsor tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Customer profiles

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Internal collaboration

    7.3
    73%
    11 Ratings
    N/A
    0 Ratings

    Customer health scoring

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Customer segmentation

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    9.0

    Custify

    90%

    SurveyLab

    Feature Set Not Supported
    N/A
    Custify ranks higher in 3/3 features

    Customer health trends

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Engagement analytics

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Dashboards

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Survey Format & Appearance

    Custify

    Feature Set Not Supported
    N/A
    8.5

    SurveyLab

    85%
    SurveyLab ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Themes

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Content

    Custify

    Feature Set Not Supported
    N/A
    8.8

    SurveyLab

    88%
    SurveyLab ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Question design help

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Logic

    Custify

    Feature Set Not Supported
    N/A
    9.1

    SurveyLab

    91%
    SurveyLab ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Reporting & Analytics

    Custify

    Feature Set Not Supported
    N/A
    8.5

    SurveyLab

    85%
    SurveyLab ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Data export

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Analytics

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Administration & Security

    Custify

    Feature Set Not Supported
    N/A
    8.6

    SurveyLab

    86%
    SurveyLab ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Compliance

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Distribution

    Custify

    Feature Set Not Supported
    N/A
    9.1

    SurveyLab

    91%
    SurveyLab ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Respondent restrictions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • Custify and SurveyLab are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Custify

    91%
    11 Ratings
    9.1

    SurveyLab

    91%
    1 Rating

    Usability

    8.9

    Custify

    89%
    2 Ratings

    SurveyLab

    N/A
    0 Ratings

    Support Rating

    9.1

    Custify

    91%
    2 Ratings

    SurveyLab

    N/A
    0 Ratings

    Likelihood to Recommend

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
    Read full review

    7 Points Ltd.

    MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
    Read full review

    Pros

    Custify

    • 360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more.
    • Getting multiple health scores and trends on one screen.
    Read full review

    7 Points Ltd.

    • They have great support that always will help you.
    • MySurveyLab is very flexible. Some things can be done in several ways.
    • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
    • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
    • They have a mobile application that can collect responses offline(!)
    Read full review

    Cons

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
    Read full review

    7 Points Ltd.

    • Summary export in Excel could be nicer.
    • Tags in the left menu could be more intuitive.
    Read full review

    Pricing Details

    Custify

    Starting Price

    Editions & Modules

    Custify editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SurveyLab

      Starting Price

      Editions & Modules

      SurveyLab editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Custify

        I like custify because it does exactly what you think it would. It's reliable and delivers quality organization and analytics for our usage. It's only downfall is it's lack of specific analytics and combination with sales tools that make customer transferring easy. Overall highly recommend using custify and are in a smaller business.
        Read full review

        7 Points Ltd.

        No answers on this topic

        Support Rating

        Custify

        Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
        Read full review

        7 Points Ltd.

        No answers on this topic

        Alternatives Considered

        Custify

        This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
        Read full review

        7 Points Ltd.

        Read full review

        Return on Investment

        Custify

        • Free to paid conversions have gone up, and we see more customers choosing premium options than before, since we're using the automatic workflows to make sure the trial is a lot more focused on helping them see results before they pay a single dollar.
        Read full review

        7 Points Ltd.

        • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
        Read full review

        Screenshots

        Add comparison