What users are saying about
10 Ratings
5 Ratings
10 Ratings
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Score 9.7 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.7
SurveyLab
Role-based user permissions
Custify
9.7
SurveyLab

Platform & Infrastructure

Custify
9.7
SurveyLab
API
Custify
9.7
SurveyLab

Customer Data Extraction / Integration

Custify
9.4
SurveyLab
Product usage
Custify
9.7
SurveyLab
Help desk / support tickets
Custify
9.1
SurveyLab

Customer Success Management

Custify
9.6
SurveyLab
Sponsor tracking
Custify
9.1
SurveyLab
Customer profiles
Custify
9.7
SurveyLab
Automated workflow
Custify
9.1
SurveyLab
Internal collaboration
Custify
10.0
SurveyLab
Customer health scoring
Custify
10.0
SurveyLab
Customer segmentation
Custify
10.0
SurveyLab

CSM Reporting & Analytics

Custify
9.5
SurveyLab
Customer health trends
Custify
10.0
SurveyLab
Engagement analytics
Custify
9.4
SurveyLab
Dashboards
Custify
9.1
SurveyLab

Survey Format & Appearance

Custify
SurveyLab
8.5
Survey templates
Custify
SurveyLab
7.3
Themes
Custify
SurveyLab
9.1
Custom logo/branding
Custify
SurveyLab
9.1

Survey Content

Custify
SurveyLab
8.8
Changes to live survey
Custify
SurveyLab
9.1
Question design help
Custify
SurveyLab
8.2
Multiple question types
Custify
SurveyLab
9.1

Survey Logic

Custify
SurveyLab
9.1
Survey logic flexibility
Custify
SurveyLab
9.1

Survey Reporting & Analytics

Custify
SurveyLab
8.5
Response tracking
Custify
SurveyLab
7.3
Data export
Custify
SurveyLab
8.2
Standard reports
Custify
SurveyLab
9.1
Custom reports
Custify
SurveyLab
9.1
Analytics
Custify
SurveyLab
9.1

Survey Administration & Security

Custify
SurveyLab
8.6
Access controls
Custify
SurveyLab
8.2
Compliance
Custify
SurveyLab
9.1

Survey Distribution

Custify
SurveyLab
9.1
Vendor-offered crowdsourcing
Custify
SurveyLab
9.1
Respondent restrictions
Custify
SurveyLab
9.1

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.7
SurveyLab
9.1

Usability

Custify
8.0
SurveyLab

Support Rating

Custify
10.0
SurveyLab

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