What users are saying about
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Top Rated
624 Ratings
7 Ratings
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Score 9.4 out of 100

QuickBooks Desktop Enterprise

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Top Rated
624 Ratings
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Score 8 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    QuickBooks Desktop Enterprise

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    QuickBooks Desktop Enterprise

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    QuickBooks Desktop Enterprise

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    QuickBooks Desktop Enterprise

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.3

    QuickBooks Desktop Enterprise

    83%
    QuickBooks Desktop Enterprise ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.7
    87%
    84 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    7.9
    79%
    51 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.5
    85%
    75 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.3
    83%
    69 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.2
    82%
    69 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    QuickBooks Desktop Enterprise

    72%
    QuickBooks Desktop Enterprise ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.2
    72%
    44 Ratings

    Plug-ins

    N/A
    0 Ratings
    7.2
    72%
    54 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    8.7

    QuickBooks Desktop Enterprise

    87%
    QuickBooks Desktop Enterprise ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    91 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    118 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    7.9

    QuickBooks Desktop Enterprise

    79%
    QuickBooks Desktop Enterprise ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.8
    78%
    116 Ratings

    Standard reports

    N/A
    0 Ratings
    8.1
    81%
    131 Ratings

    Custom reports

    N/A
    0 Ratings
    7.8
    78%
    128 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.7

    QuickBooks Desktop Enterprise

    77%
    QuickBooks Desktop Enterprise ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.5
    85%
    132 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.4
    84%
    133 Ratings

    Cash management

    N/A
    0 Ratings
    7.9
    79%
    119 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.4
    84%
    130 Ratings

    Expense management

    N/A
    0 Ratings
    8.0
    80%
    119 Ratings

    Time tracking

    N/A
    0 Ratings
    7.6
    76%
    61 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.3
    73%
    91 Ratings

    Multi-currency support

    N/A
    0 Ratings
    7.7
    77%
    49 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.2
    72%
    74 Ratings

    Regulations compliance

    N/A
    0 Ratings
    7.7
    77%
    53 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    8.1
    81%
    66 Ratings

    Self-service portal

    N/A
    0 Ratings
    7.1
    71%
    50 Ratings

    Global Financial Support

    N/A
    0 Ratings
    6.7
    67%
    27 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.7
    77%
    50 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.6
    76%
    57 Ratings

    Localizations

    N/A
    0 Ratings
    7.7
    77%
    34 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.3
    83%
    94 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.9
    79%
    66 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.7
    77%
    62 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    7.6
    76%
    37 Ratings

    Standardized Processes

    N/A
    0 Ratings
    7.4
    74%
    70 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.1

    QuickBooks Desktop Enterprise

    71%
    QuickBooks Desktop Enterprise ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    7.3
    73%
    83 Ratings

    Automatic reordering

    N/A
    0 Ratings
    6.1
    61%
    45 Ratings

    Location management

    N/A
    0 Ratings
    7.4
    74%
    54 Ratings

    Manufacturing module

    N/A
    0 Ratings
    7.7
    77%
    44 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.7

    QuickBooks Desktop Enterprise

    77%
    QuickBooks Desktop Enterprise ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.9
    79%
    78 Ratings

    Order entry

    N/A
    0 Ratings
    7.9
    79%
    82 Ratings

    Credit card processing

    N/A
    0 Ratings
    7.3
    73%
    72 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.0
    80%
    90 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.9
    79%
    42 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    8.0
    80%
    40 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.2
    72%
    33 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    8.0

    QuickBooks Desktop Enterprise

    80%
    148 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    8.0

    QuickBooks Desktop Enterprise

    80%
    14 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    4.2

    QuickBooks Desktop Enterprise

    42%
    9 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    5 Ratings

    Performance

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    3 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    6.0

    QuickBooks Desktop Enterprise

    60%
    10 Ratings

    In-Person Training

    Customer Focus

    N/A
    0 Ratings
    7.0

    QuickBooks Desktop Enterprise

    70%
    1 Rating

    Online Training

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    3 Ratings

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    9.0

    QuickBooks Desktop Enterprise

    90%
    17 Ratings

    Configurability

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    2 Ratings

    Ease of integration

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    2 Ratings

    Product Scalability

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    2 Ratings

    Vendor post-sale

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    2 Ratings

    Vendor pre-sale

    Customer Focus

    N/A
    0 Ratings
    9.1

    QuickBooks Desktop Enterprise

    91%
    2 Ratings

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Intuit

    I have been using QB desktop and QB online since their beginning, and I feel it is very user-friendly. I do feel that there should be an online free tutorial for every NEW QB user. I have found that some NEW users do not fully understand the system.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Intuit

    • Made for small to mid-sized product-based businesses.
    • Once you use the program, you will be amazed at how important the tool is and how it can be used to analyze and manipulate numbers.
    • Saves a lot of time and money than if you do all the things manually.
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Intuit

    • We still depend upon third party services for uploading bank feeds.
    • Few banks do not provide bank feeds, converting PDF's to bank feeds is challenge.
    • If Quick Enterprise can build its own utility where we can convert PDFs to bank feeds. That would be great.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    QuickBooks Desktop Enterprise

    Starting Price

    $1,261 per year

    Editions & Modules

    QuickBooks Desktop Enterprise editions and modules pricing
    EditionModules
    Gold with Remote Access1,785.601
    Platinum with Remote Access2,083.202
    Diamond with Remote Access3,600.363
    Gold1,2614
    Platinum1,5225
    Diamond3,060.346

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    We've been using QuickBooks Enterprise Solutions from when the business started, 11 years ago. I don't see us changing programs any time soon as it is working pretty well for us now. It would be extremely time consuming to start from scratch with a new accounting or inventory management program.
    Read full review

    Usability

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    I like the QuickBooks Enterprise edition so much I moved my company to it this year. I like the overall functionality of the program and I am very familiar with the user interface which makes my job easier. One of the things I dislike about the online version it is not modeled after the desktop edition and I have a hard time getting around in the program.
    Read full review

    Reliability and Availability

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    I really did experience any event that required that much attention. for the most part the system is reliable and does not break down
    Read full review

    Performance

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    QB is a good and reliable system. We probably should have explore the other modules rather that jump in to the conclusion that we needed a new ERP.
    Read full review

    Support Rating

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    Very rare do I call the Quickbooks Enterprise Solutions support staff and I get a customer service associate quickly. On average, my wait time is near an hour, and at times even longer. After spending the first three minutes discussing my problem, they then begin to poke and prod around, sometimes the questions continue. But 80% of the time, the problem is over their head and they have to escalate the issue. The only problem is this escalation arrives usually after spending forty-five minutes poking and proding around but learning nothing. In short, my experience is rarely all that well, let alone great
    Read full review

    In-Person Training

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    It is a very easy system to learn, so with the help it was even easier. QB is a good solid system, but it lacks some of the complexity other systems have. with QB you need to get additional modules to get the same functionality that other systems offer standard
    Read full review

    Online Training

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    easy to learn system, specially with some kind of support. Just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
    Read full review

    Implementation Rating

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    If you're loading QuickBooks Enterprise Solutions onto a computer that you're going to directly log into, you should be able to do it yourself. If you are going to connect to a server through a network or remote connection, you should probably have a professional IT person set it up for you.
    Read full review

    Alternatives Considered

    Customer Focus, Inc.

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Read full review

    Intuit

    Sage is offline, very cumbersome to work with and does not have the type of features that quickbooks has. Sage was pretty horrible to work with. Trying to find reports was awful and running payroll was difficult. Quickbooks is far superior to Sage and would never recommend Sage to anyone.
    Read full review

    Scalability

    Customer Focus, Inc.

    No answers on this topic

    Intuit

    It is not a fair rating because we did not invest in different modules to accommodate for business grow and complexity expansion.
    Read full review

    Return on Investment

    Customer Focus, Inc.

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Read full review

    Intuit

    • Meets our needs for invoicing, saves manual process resulting in one staff position reduction
    • Onsite install saves us several thousand dollars.
    • Inventory has caused an external processing and data entry expense - this costs a couple of thousand dollars initially and now annually is a cost of $2,000 labor.
    • Statements that are not reflective of individual customer terms render some customers' statments useless.
    • Vendor payment management has eliminated late fees saving several hundred dollars per year.
    • The new licensing scheme has us looking at competitive systems and we are finding more than we expected at much less cost.
    • Customer support for assistance on older versions to recover the admin password cost us 4 months of delay and at least five thousand dollars in staff time.
    Read full review

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