What users are saying about
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Top Rated
514 Ratings
6 Ratings
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Score 9.2 out of 100

QuickBooks Desktop Enterprise

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Top Rated
514 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Enterprise

Quickbooks Desktop Enterprise is well suited, based on it's cost, for a medium business. It's focus and functionality is for those who are using it for bill processing, invoice payment, payroll (where needed), regular account reconciliations, regular government remittances, job type breakdowns, etc. It might be less appropriate for a small business, where few transactions are done or where regular postings aren't being used
Mylene Beatty | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
QuickBooks Desktop Enterprise
Product catalog & listings
Customer Focus
10.0
QuickBooks Desktop Enterprise
Product management
Customer Focus
8.0
QuickBooks Desktop Enterprise
Bulk product upload
Customer Focus
10.0
QuickBooks Desktop Enterprise
Branding
Customer Focus
9.0
QuickBooks Desktop Enterprise
Mobile storefront
Customer Focus
10.0
QuickBooks Desktop Enterprise
Product variations
Customer Focus
10.0
QuickBooks Desktop Enterprise
Website integration
Customer Focus
10.0
QuickBooks Desktop Enterprise
Visual customization
Customer Focus
8.0
QuickBooks Desktop Enterprise
CMS
Customer Focus
10.0
QuickBooks Desktop Enterprise

Online Shopping Cart

Customer Focus
9.5
QuickBooks Desktop Enterprise
Abandoned cart recovery
Customer Focus
9.0
QuickBooks Desktop Enterprise
Checkout user experience
Customer Focus
10.0
QuickBooks Desktop Enterprise

Online Payment System

Customer Focus
8.0
QuickBooks Desktop Enterprise
eCommerce security
Customer Focus
8.0
QuickBooks Desktop Enterprise

eCommerce Marketing

Customer Focus
9.7
QuickBooks Desktop Enterprise
Promotions & discounts
Customer Focus
10.0
QuickBooks Desktop Enterprise
Personalized recommendations
Customer Focus
9.0
QuickBooks Desktop Enterprise
SEO
Customer Focus
10.0
QuickBooks Desktop Enterprise

eCommerce Business Management

Customer Focus
9.2
QuickBooks Desktop Enterprise
Multi-site management
Customer Focus
8.0
QuickBooks Desktop Enterprise
Order processing
Customer Focus
10.0
QuickBooks Desktop Enterprise
Inventory management
Customer Focus
10.0
QuickBooks Desktop Enterprise
Shipping
Customer Focus
9.0
QuickBooks Desktop Enterprise
Custom functionality
Customer Focus
9.0
QuickBooks Desktop Enterprise

Payroll Management

Customer Focus
QuickBooks Desktop Enterprise
8.7
Pay calculation
Customer Focus
QuickBooks Desktop Enterprise
9.5
Benefit plan administration
Customer Focus
QuickBooks Desktop Enterprise
7.8
Direct deposit files
Customer Focus
QuickBooks Desktop Enterprise
9.0
Salary revision and increment management
Customer Focus
QuickBooks Desktop Enterprise
8.7
Reimbursement management
Customer Focus
QuickBooks Desktop Enterprise
8.6

Customization

Customer Focus
QuickBooks Desktop Enterprise
7.8
API for custom integration
Customer Focus
QuickBooks Desktop Enterprise
7.7
Plug-ins
Customer Focus
QuickBooks Desktop Enterprise
7.9

Security

Customer Focus
QuickBooks Desktop Enterprise
9.2
Single sign-on capability
Customer Focus
QuickBooks Desktop Enterprise
9.4
Role-based user permissions
Customer Focus
QuickBooks Desktop Enterprise
8.9

Reporting & Analytics

Customer Focus
QuickBooks Desktop Enterprise
8.7
Dashboards
Customer Focus
QuickBooks Desktop Enterprise
8.4
Standard reports
Customer Focus
QuickBooks Desktop Enterprise
9.0
Custom reports
Customer Focus
QuickBooks Desktop Enterprise
8.6

General Ledger and Configurable Accounting

Customer Focus
QuickBooks Desktop Enterprise
8.5
Accounts payable
Customer Focus
QuickBooks Desktop Enterprise
9.3
Accounts receivable
Customer Focus
QuickBooks Desktop Enterprise
9.2
Cash management
Customer Focus
QuickBooks Desktop Enterprise
8.4
Bank reconciliation
Customer Focus
QuickBooks Desktop Enterprise
9.2
Expense management
Customer Focus
QuickBooks Desktop Enterprise
8.9
Time tracking
Customer Focus
QuickBooks Desktop Enterprise
8.0
Fixed asset management
Customer Focus
QuickBooks Desktop Enterprise
8.5
Multi-currency support
Customer Focus
QuickBooks Desktop Enterprise
8.4
Multi-division support
Customer Focus
QuickBooks Desktop Enterprise
8.2
Regulations compliance
Customer Focus
QuickBooks Desktop Enterprise
8.0
Electronic tax filing
Customer Focus
QuickBooks Desktop Enterprise
8.5
Self-service portal
Customer Focus
QuickBooks Desktop Enterprise
7.3
Global Financial Support
Customer Focus
QuickBooks Desktop Enterprise
7.6
Primary and Secondary Ledgers
Customer Focus
QuickBooks Desktop Enterprise
8.2
Intercompany Accounting
Customer Focus
QuickBooks Desktop Enterprise
8.3
Localizations
Customer Focus
QuickBooks Desktop Enterprise
8.0
Journals and Reconciliations
Customer Focus
QuickBooks Desktop Enterprise
9.2
Enterprise Accounting
Customer Focus
QuickBooks Desktop Enterprise
8.9
Configurable Accounting
Customer Focus
QuickBooks Desktop Enterprise
8.8
Centralized Rules Framework
Customer Focus
QuickBooks Desktop Enterprise
8.9
Standardized Processes
Customer Focus
QuickBooks Desktop Enterprise
8.5

Inventory Management

Customer Focus
QuickBooks Desktop Enterprise
7.6
Inventory tracking
Customer Focus
QuickBooks Desktop Enterprise
8.4
Automatic reordering
Customer Focus
QuickBooks Desktop Enterprise
6.1
Location management
Customer Focus
QuickBooks Desktop Enterprise
8.3
Manufacturing module
Customer Focus
QuickBooks Desktop Enterprise
7.6

Order Management

Customer Focus
QuickBooks Desktop Enterprise
8.4
Pricing
Customer Focus
QuickBooks Desktop Enterprise
8.6
Order entry
Customer Focus
QuickBooks Desktop Enterprise
8.6
Credit card processing
Customer Focus
QuickBooks Desktop Enterprise
8.3
Cost of goods sold
Customer Focus
QuickBooks Desktop Enterprise
8.7
Order Orchestration
Customer Focus
QuickBooks Desktop Enterprise
8.3
End-to-end order visibility
Customer Focus
QuickBooks Desktop Enterprise
8.7
Order exception Resolution
Customer Focus
QuickBooks Desktop Enterprise
7.5

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop Enterprise

  • Number of Vendors and Customers.
  • Ability to have several company files.
  • Batch Entry of bills.
  • being able to drill down from summary reports.
  • Being able to see the history of a transaction.
  • Warning you of double entry of invoice number, check numbers etc.
Mariann Gerwig | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Enterprise

  • Online payments! Most of my clients who want to do online payments do not want to use their online payment system, and QuickBooks Desktop does not have an intuitive option to allow for the processing fees that go along with using other vendors for this. It is a BIG downside for my business that's mostly online where most clients do not want to use QuickBooks for payment.
  • A simpler way to sync account information from my small banking institution. The files come over but they're cumbersome to translate to QuickBooks Desktop. I tried QuickBooks Online and that's worse.
  • There are too many accounting-centered options for my businesses. Both are small but need more options than what is offered in QuickBooks Online, yet the additional features of QuickBooks Desktop Enterprise is just too much for our needs. We need a middle of the road option that is efficient for small businesses.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.9
Based on 13 answers
We've been using QuickBooks Enterprise Solutions from when the business started, 11 years ago. I don't see us changing programs any time soon as it is working pretty well for us now. It would be extremely time consuming to start from scratch with a new accounting or inventory management program.
Joretta Fletcher | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.1
Based on 7 answers
I like the QuickBooks Enterprise edition so much I moved my company to it this year. I like the overall functionality of the program and I am very familiar with the user interface which makes my job easier. One of the things I dislike about the online version it is not modeled after the desktop edition and I have a hard time getting around in the program.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.1
Based on 5 answers
I really did experience any event that required that much attention. for the most part the system is reliable and does not break down
Scott Romero | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.1
Based on 3 answers
QB is a good and reliable system. We probably should have explore the other modules rather that jump in to the conclusion that we needed a new ERP.
Scott Romero | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 6.0
Based on 10 answers
Very rare do I call the Quickbooks Enterprise Solutions support staff and I get a customer service associate quickly. On average, my wait time is near an hour, and at times even longer. After spending the first three minutes discussing my problem, they then begin to poke and prod around, sometimes the questions continue. But 80% of the time, the problem is over their head and they have to escalate the issue. The only problem is this escalation arrives usually after spending forty-five minutes poking and proding around but learning nothing. In short, my experience is rarely all that well, let alone great
Anonymous | TrustRadius Reviewer

In-Person Training

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 7.0
Based on 1 answer
It is a very easy system to learn, so with the help it was even easier. QB is a good solid system, but it lacks some of the complexity other systems have. with QB you need to get additional modules to get the same functionality that other systems offer standard
Scott Romero | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.1
Based on 3 answers
easy to learn system, specially with some kind of support. Just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
Scott Romero | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.0
Based on 16 answers
If you're loading QuickBooks Enterprise Solutions onto a computer that you're going to directly log into, you should be able to do it yourself. If you are going to connect to a server through a network or remote connection, you should probably have a professional IT person set it up for you.
Joretta Fletcher | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Desktop Enterprise

We initially considered Xero, but ended up going with QuickBooks [Desktop Enterprise] because it seemed more intuitive. Since then, I have had a CFO recommend we switch to NetSuite, but that seems much more complex and beyond our current level as a company.
Aviva Rosman | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.1
Based on 2 answers
It is not a fair rating because we did not invest in different modules to accommodate for business grow and complexity expansion.
Scott Romero | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Desktop Enterprise

  • We were able to pass our financial audit. However, some parts of our balance sheet schedules needed manipulation outside of excel to tie the numbers in our balance sheet schedule to the Financial Statements.
  • There is a lot less excel work than our previous system. As such, we didn't need to hire part-time accountants.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

QuickBooks Desktop Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

QuickBooks Desktop Enterprise Editions & Modules

Edition
Gold with Remote Access1,785.601
Platinum with Remote Access2,083.201
Diamond with Remote Access3,600.361
Gold$1,2611
Platinum$1,5221
Diamond3,060.341
  1. per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
QuickBooks Desktop Enterprise
8.9

Likelihood to Renew

Customer Focus
QuickBooks Desktop Enterprise
9.9

Usability

Customer Focus
QuickBooks Desktop Enterprise
9.1

Reliability and Availability

Customer Focus
QuickBooks Desktop Enterprise
9.1

Performance

Customer Focus
QuickBooks Desktop Enterprise
9.1

Support Rating

Customer Focus
QuickBooks Desktop Enterprise
6.0

In-Person Training

Customer Focus
QuickBooks Desktop Enterprise
7.0

Online Training

Customer Focus
QuickBooks Desktop Enterprise
9.1

Implementation Rating

Customer Focus
QuickBooks Desktop Enterprise
9.0

Scalability

Customer Focus
QuickBooks Desktop Enterprise
9.1

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