94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
6.7
N-able N-central (formerly Solarwinds N-Central)
Organize and prioritize service tickets
Autotask PSA
8.2
N-able N-central (formerly Solarwinds N-Central)
Expert directory
Autotask PSA
7.0
N-able N-central (formerly Solarwinds N-Central)
Service restoration
Autotask PSA
3.3
N-able N-central (formerly Solarwinds N-Central)
Self-service tools
Autotask PSA
6.6
N-able N-central (formerly Solarwinds N-Central)
Subscription-based notifications
Autotask PSA
7.6
N-able N-central (formerly Solarwinds N-Central)
ITSM collaboration and documentation
Autotask PSA
6.8
N-able N-central (formerly Solarwinds N-Central)
ITSM reports and dashboards
Autotask PSA
7.5
N-able N-central (formerly Solarwinds N-Central)

ITSM asset management

Autotask PSA
7.7
N-able N-central (formerly Solarwinds N-Central)
Configuration mangement
Autotask PSA
7.7
N-able N-central (formerly Solarwinds N-Central)
Asset management dashboard
Autotask PSA
7.3
N-able N-central (formerly Solarwinds N-Central)
Policy and contract enforcement
Autotask PSA
8.2
N-able N-central (formerly Solarwinds N-Central)

Change management

Autotask PSA
7.8
N-able N-central (formerly Solarwinds N-Central)
Change requests repository
Autotask PSA
8.1
N-able N-central (formerly Solarwinds N-Central)
Change calendar
Autotask PSA
6.5
N-able N-central (formerly Solarwinds N-Central)
Service-level management
Autotask PSA
8.7
N-able N-central (formerly Solarwinds N-Central)

Monitoring Tasks

Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
5.8
Remote monitoring
Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
4.0
Network device monitoring
Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
6.0
Multiple Server Monitoring
Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
6.0
Multi-device monitoring
Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
6.0
Automated alerts and notifications
Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
7.0

Management Tasks

Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
6.7
Patch Management
Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
6.7

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 9.1
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 9.0
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support Rating

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.5
Based on 14 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Implementation Rating

Autotask PSA

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.4
Based on 4 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Screenshots

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able N-central (formerly Solarwinds N-Central)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Autotask PSA
9.5
N-able N-central (formerly Solarwinds N-Central)
8.6

Likelihood to Renew

Autotask PSA
9.0
N-able N-central (formerly Solarwinds N-Central)
9.1

Usability

Autotask PSA
9.0
N-able N-central (formerly Solarwinds N-Central)
9.0

Support Rating

Autotask PSA
8.4
N-able N-central (formerly Solarwinds N-Central)
8.5

Implementation Rating

Autotask PSA
N-able N-central (formerly Solarwinds N-Central)
8.4

Add comparison