What users are saying about
22 Ratings
114 Ratings
22 Ratings
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Score 9.4 out of 100
114 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Docuware Cloud

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.
Anonymous | TrustRadius Reviewer

M‑Files

In the available document management software, M-Files suits most of the business needs. It has a lot of good feature inbuilt that makes document management easier for any organization. Basically, if you are into the application then we need not want to go out of the application for any document management activity and it provides good connectors to Microsoft application that also makes easier with editing the documents.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Docuware Cloud
M‑Files
7.8
Content capture & imaging
Docuware Cloud
M‑Files
7.3
File sync, storage & archiving
Docuware Cloud
M‑Files
8.4
Document management
Docuware Cloud
M‑Files
8.4
Records management
Docuware Cloud
M‑Files
7.1
Content search & retrieval
Docuware Cloud
M‑Files
7.5
Enterprise content collaboration
Docuware Cloud
M‑Files
8.0
Content publishing & creation
Docuware Cloud
M‑Files
8.0
Security, risk management & information governance
Docuware Cloud
M‑Files
8.2
Contract lifecycle management
Docuware Cloud
M‑Files
8.3
Automated workflows
Docuware Cloud
M‑Files
8.0
Artificial intelligence
Docuware Cloud
M‑Files
7.3
Mobile support
Docuware Cloud
M‑Files
7.5
Integration
Docuware Cloud
M‑Files
7.9

Pros

Docuware Cloud

  • Workflow management is fairly intuitive.
  • Basic document management functions are handled well.
  • Easy to administrate.
Anonymous | TrustRadius Reviewer

M‑Files

  • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
  • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
  • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
Penny Arnold | TrustRadius Reviewer

Cons

Docuware Cloud

  • No outlook integration which I find odd.
  • No mobile accessibility
Anonymous | TrustRadius Reviewer

M‑Files

  • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
  • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
  • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
Jason von Innerebner | TrustRadius Reviewer

Likelihood to Renew

Docuware Cloud

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 2.0
Based on 10 answers
Because M-Files became a important tool inside the company. It supports very well the way that a document should be handle. The idea of using metadata instead of the physical file is too much better than handle folders and files. It has capabilities to create new features that can automate the daily basis usage of users, improving performance.
Anonymous | TrustRadius Reviewer

Usability

Docuware Cloud

Docuware Cloud 7.0
Based on 1 answer
Fairly intuitive for average users.
Anonymous | TrustRadius Reviewer

M‑Files

M‑Files 9.5
Based on 7 answers
It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Docuware Cloud

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 6 answers
always there.
Tim Goetz | TrustRadius Reviewer

Performance

Docuware Cloud

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 4 answers
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
Tim Goetz | TrustRadius Reviewer

Support Rating

Docuware Cloud

Docuware Cloud 9.0
Based on 4 answers
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
Anonymous | TrustRadius Reviewer

M‑Files

M‑Files 2.6
Based on 11 answers
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
Anonymous | TrustRadius Reviewer

In-Person Training

Docuware Cloud

No answers on this topic

M‑Files

We had online conference call training with a recording to use later as needed
Anonymous | TrustRadius Reviewer

Online Training

Docuware Cloud

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 9.1
Based on 2 answers
They answer all questions and record your training for later use.
Anonymous | TrustRadius Reviewer

Implementation Rating

Docuware Cloud

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 8.9
Based on 8 answers
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Docuware Cloud

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
Anonymous | TrustRadius Reviewer

M‑Files

The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
Sarah M.C. von Innerebner | TrustRadius Reviewer

Scalability

Docuware Cloud

No score
No answers yet
No answers on this topic

M‑Files

M‑Files 10.0
Based on 1 answer
do so much more than we need but has all the stuff we do need.
Tim Goetz | TrustRadius Reviewer

Return on Investment

Docuware Cloud

  • The software eliminates the need for physical paperwork thereby saving time and ensuring efficiency
  • The software keeps documents safe unlike in physical state
  • Through automation, Docuware Cloud helps is save time.
Anonymous | TrustRadius Reviewer

M‑Files

  • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
  • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Docuware Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Docuware Cloud Editions & Modules

Edition
Base$3001
ProContact sales team
Enterprise$1,5003
Large EnterpriserContact sales team
  1. per month
  2. none
  3. per month
  4. none
Additional Pricing Details

M‑Files

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

M‑Files Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Docuware Cloud
9.0
M‑Files
7.0

Likelihood to Renew

Docuware Cloud
M‑Files
2.0

Usability

Docuware Cloud
7.0
M‑Files
9.5

Reliability and Availability

Docuware Cloud
M‑Files
9.1

Performance

Docuware Cloud
M‑Files
9.1

Support Rating

Docuware Cloud
9.0
M‑Files
2.6

Online Training

Docuware Cloud
M‑Files
9.1

Implementation Rating

Docuware Cloud
M‑Files
8.9

Scalability

Docuware Cloud
M‑Files
10.0

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