Everbridge Mass Notification vs. Text-Em-All

Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.

Incentivized

The pump that supplies our water system went out on the 4th of July last year. Many of the trustees and staff were out of town, so there was a sense of panic among our residents since no one had water. We were able to use Text-Em-All to quickly get out information and updates on the repair. We do not use it for sharing non-urgent information like dates for our garage sales, community gatherings, etc.

Incentivized

• Multiple modality to get in touch of teammates.
• Easy to use software.
• Customizable fields and data points.

Incentivized

• Scheduled delivery: works as it should every time and is SUPER convenient.
• Mass contact upload: I was able to pull a report to excel and it loaded PERFECTLY to ‘Contacts’
• Feedback: if anyone doesn’t get the message, I will know almost immediately.

Incentivized

• Ease of signing up
• Conditions and notification sending

Incentivized

• My initial concern was regarding the "opt out" feature. I work with the senior population, and many of whom are not that tech-savvy. I have a couple of residents who had unintentionally opted out of messages thinking it was an individual message they were skipping. I would suggest that there be a clarifying question when a user chooses to opt out; it should default to opting out of a single message and survey the user to see if they would like to opt out of receiving additional messages. My residents were wondering why they were missing information and why I hadn't informed them of important dates and events.

Incentivized

Text-Em-All is a great way to get messages to our associates versus posting on a memo board and hoping they see it. Very efficient. I would recommend this great tool to companies big or small as a form of business related communications. The only thing I would change is the ability to use more characters in the messages. And it would be a plus if you can translate to different languages in the app.

Incentivized

It's fantastic. In general, it's a 10. But I give it a 7 because of the way I know it can improve. I save my workers' names in lists...and I have only the first and last name fields to classify them. I grade my workers based on their experiences and based on their jobs; so I use the last name field to group them. This could be easier by you adding another field.

Incentivized

Everbridge has training materials that they email out to let us know how the platform is continuing to grow and expand its capabilities. They also periodically offer webinars to let us know the latest. I rate it a 10 because they let us know in these periodic emailing and webinars that we can reach out to them anytime if there's ever an issue. If you accidentally delete someone, for 30 days you can go back in and reinstate that person.

Incentivized

There have been few times over the last 18 years that I have had to make changes to our billing or deal with particular tech questions and I have never had any issues with their response time or ability to be helpful once the issues were communicated

Incentivized

It has improved communication with our customers

Incentivized

We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.

Incentivized

I reached out to several other text services before deciding on Text-Em-All. The two main things that set this company apart and ultimately won our business was the ability to pay per contact instead of per text message and the ability to have a prerecorded voicecall for those contacts who did not have a cell phone

Incentivized

• Allowed us to navigate through the COVID pandemic (daily check-ins).
• Provides a way to communicate to impacted employees due to weather events.
• Can take a significant amount of time for setup and integration.

Incentivized

• We definitely have a higher response rate when we contact applicants via text message; it seems to be the thing people check more often than email now.
• It saves us a lot of time wasted before with "phone tag" when employees are unable to immediately to take a call.

Incentivized