What users are saying about
24 Ratings
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Top Rated
326 Ratings
24 Ratings
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Score 6.3 out of 100

Sprout Social

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Top Rated
326 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Falcon.io

Falcon is well-suited for organizing your social media content and scheduling it beforehand, especially if you have multiple accounts you need to schedule content for. However, posts will frequently fail to be posted because the creative will not meet a specific requirement of a social platform. Falcon.io needs to provide an error prior to allowing the content creator to schedule the post because this creates double work when you have to go back and re-create posts. It is well-suited to assigning team members direct messages, but not quite as well-suited as Zendesk is to this task since Zendesk uses a ticketing system which is easier to keep up with.
Lainey Graham | TrustRadius Reviewer

Sprout Social

Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Falcon.io
5.6
Sprout Social
7.7
Boolean keyword searches
Falcon.io
5.3
Sprout Social
8.1
Filtering out noise/spam
Falcon.io
5.8
Sprout Social
7.0
Sentiment analysis
Falcon.io
4.6
Sprout Social
7.3
Broad channel coverage
Falcon.io
6.9
Sprout Social
8.4

Publishing

Falcon.io
6.0
Sprout Social
7.8
Content planning and scheduling
Falcon.io
5.2
Sprout Social
7.9
Audience targeting
Falcon.io
7.2
Sprout Social
7.8
Content optimization
Falcon.io
5.5
Sprout Social
7.7
Workflow management
Falcon.io
6.1
Sprout Social
7.9

Engagement

Falcon.io
7.7
Sprout Social
7.8
Automated routing and prioritization
Falcon.io
9.0
Sprout Social
8.0
Customer interaction histories
Falcon.io
7.9
Sprout Social
7.9
Bulk actions
Falcon.io
6.0
Sprout Social
7.5

Marketing

Falcon.io
7.6
Sprout Social
7.3
Lead generation
Falcon.io
7.9
Sprout Social
7.3
Content marketing
Falcon.io
6.5
Sprout Social
8.6
Paid media management
Falcon.io
9.9
Sprout Social
6.2
Campaigns and promotions
Falcon.io
6.2
Sprout Social
7.2

Channel coverage/integration

Falcon.io
7.7
Sprout Social
7.9
Twitter
Falcon.io
7.7
Sprout Social
9.1
Facebook
Falcon.io
6.7
Sprout Social
8.5
LinkedIn
Falcon.io
7.3
Sprout Social
7.8
Google+
Falcon.io
10.0
Sprout Social
5.7
Instagram
Falcon.io
5.5
Sprout Social
8.0
YouTube
Falcon.io
8.8
Sprout Social
8.0
Pinterest
Falcon.io
Sprout Social
8.3

Reporting/analytics

Falcon.io
6.1
Sprout Social
8.0
Campaign success analytics
Falcon.io
5.0
Sprout Social
8.2
Real-time tracking
Falcon.io
8.2
Sprout Social
8.5
Competitor analysis
Falcon.io
5.0
Sprout Social
7.4

Account management

Falcon.io
5.9
Sprout Social
8.1
Role-based user permissions & privileges
Falcon.io
8.6
Sprout Social
8.6
Mobile access
Falcon.io
3.2
Sprout Social
7.6

Pros

Falcon.io

  • Very nice UX: The interface is quite easy and intuitive
  • Strong listening module: You can run search queries and get results as good as some of the top listening platforms provide
  • Cross-platform profiling: We were able to detect our fans and followers profiles across multiple social media platforms and document a clear history of our interactions and engagement with them
Anonymous | TrustRadius Reviewer

Sprout Social

  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Jenna Carpentier | TrustRadius Reviewer

Cons

Falcon.io

  • Better support for Instagram community management. We'd like to be able to reply directly to comments.
  • Instagram bulk upload. This is a big channel for us, so we'd love to be able to bulk upload. It would save us a lot of time.
  • Platform speed. Occasional lag, especially in Engage.
Anonymous | TrustRadius Reviewer

Sprout Social

  • This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
  • This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
  • Value overall. Other competitors are offering more users and the same amount of pages for less money.
  • Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.
page V | TrustRadius Reviewer

Likelihood to Renew

Falcon.io

Falcon.io 6.3
Based on 3 answers
I'm not quite as happy with Falcon Social as I thought. It is lagging a lot and the functions are not working as they should. I feel I don't know all functions in the system so I can't use all the features
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Falcon.io

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 5.5
Based on 18 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst | TrustRadius Reviewer

Reliability and Availability

Falcon.io

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado | TrustRadius Reviewer

Support Rating

Falcon.io

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 3.0
Based on 13 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre | TrustRadius Reviewer

Online Training

Falcon.io

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Falcon.io

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Falcon.io

We selected Falcion.io because they promised to bring many of the capabilities of our various tools together under one rood and provide more complete data that was easily accessible. They have not fully delivered on those promises, so we are in the process of ending our agreement.
Lainey Graham | TrustRadius Reviewer

Sprout Social

Sprout social is a bit more advanced than Hootsuite in my experience, but it does not stack up to other social media monitoring or analytics tools that I've used as far as functionality. Having said that, it is a significantly less expensive tool than others such as Cision or Crimson Hexagon.
Jimmy Mack | TrustRadius Reviewer

Return on Investment

Falcon.io

  • Falcon.io allowed us to extract "target audience data sets" that we could use in our Facebook advertising target audience. This unique and powerful functionality allowed us to run strong advertising campaigns on Facebook, achieving some of the posts strongest CPC and CPM rates.
Anonymous | TrustRadius Reviewer

Sprout Social

  • Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
  • Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
  • There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.
Stephanie MacMillan | TrustRadius Reviewer

Screenshots

Pricing Details

Falcon.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Falcon.io
5.1
Sprout Social
7.8

Likelihood to Renew

Falcon.io
6.3
Sprout Social
6.2

Usability

Falcon.io
Sprout Social
5.5

Reliability and Availability

Falcon.io
Sprout Social
7.7

Performance

Falcon.io
8.2
Sprout Social
8.0

Support Rating

Falcon.io
Sprout Social
3.0

Online Training

Falcon.io
Sprout Social
7.3

Implementation Rating

Falcon.io
Sprout Social
8.9

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