What users are saying about
186 Ratings
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Top Rated
238 Ratings
186 Ratings
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Score 8.4 out of 100

Stripe

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Top Rated
238 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Customization

    6.3

    FreshBooks

    63%

    Stripe

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 2/2 features

    API for custom integration

    5.8
    58%
    26 Ratings
    N/A
    0 Ratings

    Plug-ins

    6.8
    68%
    22 Ratings
    N/A
    0 Ratings

    Security

    8.7

    FreshBooks

    87%

    Stripe

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    7.5
    75%
    36 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.9

    FreshBooks

    69%

    Stripe

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 3/3 features

    Dashboards

    8.4
    84%
    49 Ratings
    N/A
    0 Ratings

    Standard reports

    7.5
    75%
    48 Ratings
    N/A
    0 Ratings

    Custom reports

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    7.5

    FreshBooks

    75%

    Stripe

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 9/9 features

    Accounts payable

    8.4
    84%
    34 Ratings
    N/A
    0 Ratings

    Accounts receivable

    8.4
    84%
    48 Ratings
    N/A
    0 Ratings

    Cash management

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Bank reconciliation

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Expense management

    7.1
    71%
    44 Ratings
    N/A
    0 Ratings

    Time tracking

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Multi-currency support

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Regulations compliance

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Self-service portal

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Order Management

    8.2

    FreshBooks

    82%

    Stripe

    Feature Set Not Supported
    N/A
    FreshBooks ranks higher in 4/4 features

    Pricing

    8.5
    85%
    32 Ratings
    N/A
    0 Ratings

    Order entry

    8.0
    80%
    33 Ratings
    N/A
    0 Ratings

    Credit card processing

    6.1
    61%
    34 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Stripe is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
    • FreshBooks and Stripe are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    8.3

    FreshBooks

    83%
    66 Ratings
    8.4

    Stripe

    84%
    84 Ratings

    Likelihood to Renew

    7.6

    FreshBooks

    76%
    18 Ratings
    10.0

    Stripe

    100%
    2 Ratings

    Usability

    7.3

    FreshBooks

    73%
    12 Ratings
    10.0

    Stripe

    100%
    2 Ratings

    Availability

    10.0

    FreshBooks

    100%
    4 Ratings

    Stripe

    N/A
    0 Ratings

    Performance

    8.0

    FreshBooks

    80%
    2 Ratings

    Stripe

    N/A
    0 Ratings

    Support Rating

    8.2

    FreshBooks

    82%
    12 Ratings
    9.4

    Stripe

    94%
    30 Ratings

    Implementation Rating

    10.0

    FreshBooks

    100%
    2 Ratings
    10.0

    Stripe

    100%
    1 Rating

    Likelihood to Recommend

    FreshBooks

    FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
    Sandra Ikegwuonu | TrustRadius Reviewer

    Stripe

    Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
    Mark Wong | TrustRadius Reviewer

    Pros

    FreshBooks

    • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
    • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
    • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
    Kathleen Allardyce | TrustRadius Reviewer

    Stripe

    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Meredith Brough | TrustRadius Reviewer

    Cons

    FreshBooks

    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Raylene Wall | TrustRadius Reviewer

    Stripe

    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Bobby Greenawalt | TrustRadius Reviewer

    Pricing Details

    FreshBooks

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    FreshBooks Editions & Modules

    Edition
    Lite$4.501
    Plus$7.501
    Premium$151
    SelectCustom Pricing
    1. per month
    2. none
    Additional Pricing Details

    Stripe

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per successful charge

    Stripe Editions & Modules

    Edition
    Integrated2.9% + 0.301
    CustomizedContact sales team
    Radar0.053
    Terminal2.7% + 0.054
    Sigma0.025
    Atlass$5006
    Issuing0.107
    Premium Support$1,8008
    1. per successful charge
    2. none
    3. per screened transaction
    4. per successful charge
    5. per charge
    6. one-time fee
    7. per virtual card
    8. per month
    Additional Pricing Details

    Likelihood to Renew

    FreshBooks

    FreshBooks 7.6
    Based on 18 answers
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Stan Zaslavsky ★ 3D Visuals for Projects | TrustRadius Reviewer

    Stripe

    Stripe 10.0
    Based on 2 answers
    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Bobby Greenawalt | TrustRadius Reviewer

    Usability

    FreshBooks

    FreshBooks 7.3
    Based on 12 answers
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    LaToya M. Davidson-Perez | TrustRadius Reviewer

    Stripe

    Stripe 10.0
    Based on 2 answers
    Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
    Bobby Greenawalt | TrustRadius Reviewer

    Reliability and Availability

    FreshBooks

    FreshBooks 10.0
    Based on 4 answers
    FreshBooks is easy to use and always works!
    Matt Franko | TrustRadius Reviewer

    Stripe

    No score
    No answers yet
    No answers on this topic

    Support Rating

    FreshBooks

    FreshBooks 8.2
    Based on 12 answers
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Armand Ruci | TrustRadius Reviewer

    Stripe

    Stripe 9.4
    Based on 30 answers
    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them.In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    FreshBooks

    FreshBooks 10.0
    Based on 2 answers
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Kathleen Allardyce | TrustRadius Reviewer

    Stripe

    Stripe 10.0
    Based on 1 answer
    It took less than an hour to have everything setup and running
    Bobby Greenawalt | TrustRadius Reviewer

    Alternatives Considered

    FreshBooks

    We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

    At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
    Anonymous | TrustRadius Reviewer

    Stripe

    We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    FreshBooks

    • Freshbooks saves me time compared to when I managed to invoice without an app.
    • Freshbooks make keeping my invoices organized which saves me time.
    • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
    Mike Calabro | TrustRadius Reviewer

    Stripe

    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Angel RIBO - The CEO Confidant | TrustRadius Reviewer

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