GetFeedback vs. Survicate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GetFeedback
Score 6.7 out of 10
N/A
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
$20
per month
Survicate
Score 8.5 out of 10
N/A
Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within minutes • Run surveys where they are needed: via email…
$99
per month 500 responses per month
Pricing
GetFeedbackSurvicate
Editions & Modules
No answers on this topic
Good
$99
per month 500 responses per month
Better
$149
per month 1000 responses per month
Best
$249
per month 2500 responses per month
Better Than The Rest
$269
per month
Better Than The Rest
$299
per month Custom pool of yearly responses
Offerings
Pricing Offerings
GetFeedbackSurvicate
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdditional fees apply for additional users and domains. The price of the Scale plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
More Pricing Information
Community Pulse
GetFeedbackSurvicate
Top Pros
Top Cons
Features
GetFeedbackSurvicate
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GetFeedback
7.3
11 Ratings
8% below category average
Survicate
8.5
5 Ratings
7% above category average
Survey templates7.59 Ratings8.43 Ratings
Themes7.511 Ratings8.65 Ratings
Custom logo/branding7.010 Ratings8.43 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GetFeedback
6.5
11 Ratings
27% below category average
Survicate
8.6
4 Ratings
1% above category average
Changes to live survey8.011 Ratings9.43 Ratings
Question design help4.511 Ratings8.23 Ratings
Multiple question types7.011 Ratings8.24 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GetFeedback
7.5
11 Ratings
9% below category average
Survicate
8.7
5 Ratings
6% above category average
Survey logic flexibility7.511 Ratings8.75 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GetFeedback
5.6
11 Ratings
37% below category average
Survicate
7.9
5 Ratings
4% below category average
Response tracking8.510 Ratings5.01 Ratings
Data export7.511 Ratings9.35 Ratings
Standard reports4.010 Ratings8.45 Ratings
Custom reports3.59 Ratings00 Ratings
Analytics4.510 Ratings8.74 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GetFeedback
8.0
9 Ratings
8% below category average
Survicate
8.5
3 Ratings
2% below category average
Access controls6.09 Ratings8.03 Ratings
Compliance10.07 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GetFeedback
8.0
6 Ratings
2% below category average
Survicate
9.3
4 Ratings
13% above category average
Vendor-offered crowdsourcing9.01 Ratings00 Ratings
Respondent restrictions7.06 Ratings9.34 Ratings
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User Ratings
GetFeedbackSurvicate
Likelihood to Recommend
7.5
(11 ratings)
8.5
(6 ratings)
Likelihood to Renew
10.0
(2 ratings)
10.0
(2 ratings)
Usability
8.0
(2 ratings)
8.4
(2 ratings)
Support Rating
10.0
(2 ratings)
7.4
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GetFeedbackSurvicate
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
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Survicate
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).
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Pros
Momentive (SurveyMonkey, Inc)
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
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Survicate
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
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Cons
Momentive (SurveyMonkey, Inc)
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
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Survicate
  • In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
  • Poor customer service (in my experience, issue resolution can take weeks)
  • Lack of clarity around API & other technical capabilities requiring engineering assistance
  • Very limited maximum response limit per month
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Likelihood to Renew
Momentive (SurveyMonkey, Inc)
I'll keep this running forever!
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Survicate
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team
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Usability
Momentive (SurveyMonkey, Inc)
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
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Survicate
It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.
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Support Rating
Momentive (SurveyMonkey, Inc)
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
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Survicate
We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.
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Implementation Rating
Momentive (SurveyMonkey, Inc)
No answers on this topic
Survicate
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys
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Alternatives Considered
Momentive (SurveyMonkey, Inc)
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
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Survicate
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
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Return on Investment
Momentive (SurveyMonkey, Inc)
  • Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
  • The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
  • The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.
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Survicate
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
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ScreenShots

Survicate Screenshots

Screenshot of survey distribution methodsScreenshot of an email surveyScreenshot of an email NPS surveyScreenshot of an in-product surveyScreenshot of a link surveyScreenshot of a mobile survey