Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox Sign
Score 8.0 out of 10
N/A
HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.
$0
per month
SignNow
Score 8.8 out of 10
N/A
signNow is an eSignature solution with mobile apps for iOS and Android. signNow can be integrated into popular platforms and offers SaaS, public cloud, and private cloud deployment options with the same underlying API. This enables customers to leverage the power and usability of the signNow eSignature platform, while meeting their particular security and compliance requirements.N/A
Pricing
Dropbox SignSignNow
Editions & Modules
Free
$0
Essentials
$15
per month
Standard
$17.5
per month starting at two users, per user
Essentials API
$75
per month Starting at 50 signature requests / mo.
Standard API
$250
per month Starting at 100 signature requests / mo.
Premium
Custom
Custom
No answers on this topic
Offerings
Pricing Offerings
Dropbox SignSignNow
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptional$8 per user/month
Additional DetailsAdditional pricing available for HelloWorks and HelloFax
More Pricing Information
Community Pulse
Dropbox SignSignNow
Considered Both Products
Dropbox Sign
Chose Dropbox Sign
This was already in place when I got to BigSpring.
Chose Dropbox Sign
Dropbox Sign has created the greatest ROI for our company, with ease of use and user training.
Chose Dropbox Sign
Very similar to the others, except this is tightly integrated within the dropbox file/cloud storage, which our company already uses, so that makes it that much more convenient you don't have to go to another platform. You can access it directly within the dropbox ecosystem.
SignNow
Chose SignNow
Have stuck with SignNow over the last few years for the price and covering of basic functionality. Does what it needs to do on a daily basis. DocuSign is super pricey (they charge on a cost per send model, which baffles me). SignNow is unlimited. HelloSign was also a good cheap …
Chose SignNow
We looked at several different offerings such as HelloSign and DocuSign, but SignNow offered the same basic options for a lot less money. It was easy to implement and very user friendly. We didn't need a lot of bells and whistles which the other guys offered which honestly just …
Chose SignNow
SignNow's closest competitor is eversign. While they both do the same thing, SignNow has more features and allows you to draw documents from more locations (i.e. Dropbox and Google Drive) than anyone else. Their customer service is the best as well.
Chose SignNow
The most cost-effective platform for our size and needs. Some had barriers such as needing to download an application or not a household name, and thus, needed some more "pointing out" and following up with. SignNow also has a great, Incognito Alerts setting where you can …
Chose SignNow
SignNow was the cheapest option at the time, so the decision to use it was driven by the cost alone, given the feature parity.
Top Pros
Top Cons
User Ratings
Dropbox SignSignNow
Likelihood to Recommend
7.6
(165 ratings)
8.8
(123 ratings)
Likelihood to Renew
7.9
(9 ratings)
8.7
(11 ratings)
Usability
8.2
(111 ratings)
9.2
(8 ratings)
Availability
9.1
(1 ratings)
10.0
(1 ratings)
Performance
9.1
(1 ratings)
10.0
(1 ratings)
Support Rating
5.1
(31 ratings)
6.7
(40 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
8.8
(3 ratings)
10.0
(1 ratings)
Configurability
7.3
(109 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Dropbox SignSignNow
Likelihood to Recommend
Dropbox
Cross functionally this product is great and the reminders/ email notifications are super helpful. Also signers who are not familiar with Dropbox sign have no problem using the tool. I find it super user friendly. I have found its a little harder to use when a signer has an agent (not a party signing the doc) and the agent wants to review prior to the person signing.
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airSlate, Inc
SignNow is well suited for any situation where you need to send a document to an individual or group of people for signatures. When sending documents to groups, you can send them to everyone all at once or dictate the signing order, making it easy to customize the signing process to your unique needs.
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Pros
Dropbox
  • Allows customization for each client.
  • Gives us all the room we need to create a thorough contract.
  • Allows us to save each executed contract as a PDF.
  • Looks like a pricey, professionally drawn-up contract.
  • The ability to send a new customer a professional-looking contract like this makes us look "bigger" than we are.
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airSlate, Inc
  • Ease of setting up documents that require eSignatures
  • Ability to manage the order in which the document needs to be eSigned
  • Tracking the status of who has signed and who hasn't
  • Ability to 're-send' invites to team members who might have missed the original invite
  • Ability to download the eSigned documents for internal record keeping
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Cons
Dropbox
  • It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
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airSlate, Inc
  • I was very confused at first between creating a document and creating a template.
  • When I try to customize my message on a template I can't edit all the parts I want to on the sending message.
  • Many of the users I've sent this don't see this right away. Often it goes into a spam folder.
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Likelihood to Renew
Dropbox
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us
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airSlate, Inc
The features are too limited. The biggest issue though is the flexibility for editing existing forms without having to create a whole new form. The other issues are its payment partner options, lack of automation, and logic flow. We plan to quit this software and use other software in its place.
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Usability
Dropbox
It works well for it's intended use, I feel like some of the features can improve a bit and it's recently received a bit of a face lift but over all it's been a really easy tool to utilize and implement and we've used it since we've opened.
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airSlate, Inc
In terms of core functionality - adding options for signatures, text, dates, check boxes, etc., as well as customising the body of the request, the title of the request, follow-ups / reminders for signature, etc., SignNow is great. It's really easy to navigate and use in this regard. SignNow loses points when it comes to the end-user who needs to sign. There's an option for them to either use the app (which is most prominent in the page that shows when they open the request) or to sign using their browser (which is much smaller). I had my assistant create this step by step guide for our clients, so they can complete the request the way we need them to:https://docs.google.com/presentation/d/1FopYjlykHMFjIAQjgaNLtNIvSCQND_kb86-U9bA5M2A/edit?usp=sharing As far as I'm aware, you can't make it mandatory for them to draw their signature, and there's no option to remove the prompt for them to download the app when signing on their mobile device. I really wish these were options, but they don't take away from the fact it does what it is intended to do, and it does it well.
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Reliability and Availability
Dropbox
A quick link to the system. Fast!
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airSlate, Inc
SignNow is always available when I need it. It seems that most updates occur outside of business hours so I have full functionality when I need it most between the hours of 8am-6pm EST. There has only been I time when I experience application errors when I need to use the system but it did not last long and the issue was resolved within a few hours.
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Performance
Dropbox
Smooth process in a few screens. Very easy to use! Fast!
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airSlate, Inc
No answers on this topic
Support Rating
Dropbox
Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.
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airSlate, Inc
I only used SignNow support when setting up. I uploaded a bunch of documents in the wrong place and needed assistance in moving them. Unfortunately they were not able to move the documents and I needed to upload into a different place. This is where I feel the system itself could benefit from some flexibility for their customers.
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Online Training
Dropbox
No answers on this topic
airSlate, Inc
It was nice to be shown the basics of the system and be able to see or understand the specific functions our company would need to use, such as the template creation, document grouping and document group templates. Being taught on how to use these functions, made learning them much easier.
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Implementation Rating
Dropbox
N/a - the implementation process was seamless due to the ease of the software
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airSlate, Inc
Make sure you know exactly what you need before implementation and be sure to ask how to use the most important functions of the system that you will be using.
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Alternatives Considered
Dropbox
It is less expensive and assists nonprofits. That was the biggest factor for us, especially when it came to the integration with Salesforce and SharePoint. Although we do not use it now, we plan on using it other applications were way out of our price range, and DocuSign was much more manageable.
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airSlate, Inc
We looked at several different offerings such as HelloSign and DocuSign, but SignNow offered the same basic options for a lot less money. It was easy to implement and very user friendly. We didn't need a lot of bells and whistles which the other guys offered which honestly just complicated things.
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Contract Terms and Pricing Model
Dropbox
The appropriate price for the system.
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airSlate, Inc
No answers on this topic
Scalability
Dropbox
Not needed for my agency, but changes are it would be good.
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airSlate, Inc
No answers on this topic
Return on Investment
Dropbox
  • It's cheaper than other esign platforms. This has a positive impact on ROI since we can send out a decent number of easy forms and documents out for signing. The amount of documents we send is unlimited. I think it's overall affordable. I believe a large number of our teams use hellosign as a result since its the most cost effective option.
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airSlate, Inc
  • SignNow is far more economical than any other signature program I have ever seen.
  • SignNow performs all the tasks that the more expensive competition does.
  • SignNow does not require my clients to set up an account with a user name and password.
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