What users are saying about

Hootsuite Enterprise

Top Rated
235 Ratings

Hootsuite Enterprise

Top Rated
235 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Hootsuite Enterprise

Hootsuite is great if you want to monitor one or more accounts. Specifically, if you are trying to build out a social calendar. Hootsuite makes it easy to develop a thorough content calendar while also promoting/posting things in real-time. If you want to boost interaction with consumers/followers, Hootsuite makes it easy to see mentions and interaction and then tweet back to other users.If you are unsure of your social goals, I would say Hootsuite might not be for you, as it pertains to more advanced levels of social media marketing.
No photo available

Feature Rating Comparison

Listening/monitoring

Hootsuite Enterprise
6.9
Boolean keyword searches
Hootsuite Enterprise
6.4
Filtering out noise/spam
Hootsuite Enterprise
6.1
Sentiment analysis
Hootsuite Enterprise
6.9
Broad channel coverage
Hootsuite Enterprise
8.3

Publishing

Hootsuite Enterprise
8.4
Content planning and scheduling
Hootsuite Enterprise
9.0
Audience targeting
Hootsuite Enterprise
6.5
Content optimization
Hootsuite Enterprise
8.7
Workflow management
Hootsuite Enterprise
9.5

Engagement

Hootsuite Enterprise
7.7
Automated routing and prioritization
Hootsuite Enterprise
7.7
Customer interaction histories
Hootsuite Enterprise
8.2
Bulk actions
Hootsuite Enterprise
7.3

Marketing

Hootsuite Enterprise
8.4
Lead generation
Hootsuite Enterprise
7.8
Content marketing
Hootsuite Enterprise
8.3
Paid media management
Hootsuite Enterprise
8.3
Campaigns and promotions
Hootsuite Enterprise
9.2

Channel coverage/integration

Hootsuite Enterprise
7.9
Twitter
Hootsuite Enterprise
8.8
Facebook
Hootsuite Enterprise
8.7
LinkedIn
Hootsuite Enterprise
6.9
Google+
Hootsuite Enterprise
8.0
Instagram
Hootsuite Enterprise
7.6
Pinterest
Hootsuite Enterprise
8.5
YouTube
Hootsuite Enterprise
6.5

Reporting/analytics

Hootsuite Enterprise
7.8
Campaign success analytics
Hootsuite Enterprise
8.1
Real-time tracking
Hootsuite Enterprise
7.8
Competitor analysis
Hootsuite Enterprise
7.5

Account management

Hootsuite Enterprise
7.7
Role-based user permissions & privileges
Hootsuite Enterprise
8.0
Mobile access
Hootsuite Enterprise
7.5

Pros

  • Social dashboard - integrates with most social services and has a robust selection of apps
  • Work flow - provides great work flow for social customer service
  • Listening - gives us the tools we need to monitor the conversation
Terry Coniglio profile photo

Cons

  • The Hootsuite mobile app would be much easier to use if the interface included a stream for favorites, new followers, and retweets.
  • In order to allow for better cross-department planning, a draft feature that is open as public (public to team members) would be a great addition.
Kristin Coppens profile photo

Likelihood to Renew

Hootsuite Enterprise7.9
Based on 36 answers
We are definitely renewing our Hootsuite Enterprise, as we have seen tangible ROI, as well as a significant increase in internal visibility over social media and what our team is capable of doing.
Kristin Coppens profile photo

Usability

Hootsuite Enterprise8.2
Based on 11 answers
It is very easy to use. I gave them 9/10 because I think that it might be a bit tricky to set up if you didn't have the implementation services.
Jaime Hunt, MS IMC profile photo

Reliability and Availability

Hootsuite Enterprise9.0
Based on 10 answers
• No issues here at all. Uptime and performance have been stellar.
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Performance

Hootsuite Enterprise7.3
Based on 7 answers
We sometimes notice a bit of latency with Facebook posts.
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Support

Hootsuite Enterprise8.2
Based on 9 answers
• We have a dedicated sales rep and an account manager. We tend to use these resources more than customer support when we have any issues. In general, they have been very responsive and helpful. 95% of the time, they can help immediately. If not, they are quick to find the answer and respond.
No photo available

Online Training

Hootsuite Enterprise8.0
Based on 5 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
No photo available

Implementation

Hootsuite Enterprise8.2
Based on 9 answers
Ensure that all members of the team are committed to participating in the training sessions offered
Jaime Hunt, MS IMC profile photo

Alternatives Considered

We switched to HootSuite Enterprise due to the outstanding customer service record and their overall approach to our business needs. They provided us with real-time solutions for problems that had plagued us for months while we were at a competitor.
Ryan Whittington profile photo

Return on Investment

  • Better security (HIPAA compliance)
  • Faster social care response time
  • Increased social media visibility across the system as a whole
Kristin Coppens profile photo

Pricing Details

Hootsuite Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details