What users are saying about
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Top Rated
99 Ratings
2 Ratings
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Score 7.7 out of 100

isolved

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Top Rated
99 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

HRdirect Smart Apps

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Margaret Wood | TrustRadius Reviewer

isolved

isolved is great for larger companies who want to have one program that can manage all of their payroll, human resources and time keeping needs in one. It flows together nicely and really does make everything more efficient. If you work for a small business you might not need or want all of the features that isolved provides, but I really think all businesses could benefit from a program like this.
Holly Anderson | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

HRdirect Smart Apps
10.0
isolved
8.0
Employee demographic data
HRdirect Smart Apps
10.0
isolved
9.0
Job profiles and administration
HRdirect Smart Apps
10.0
isolved
7.5
Compliance data (COBRA, OSHA, etc.)
HRdirect Smart Apps
10.0
isolved
8.0
Employment history
HRdirect Smart Apps
isolved
9.0
Workflow for transfers, promotions, pay raises, etc.
HRdirect Smart Apps
isolved
8.1
Organizational charting
HRdirect Smart Apps
isolved
6.9
Organization and location management
HRdirect Smart Apps
isolved
7.2

Leave and Attendance Management

HRdirect Smart Apps
1.0
isolved
8.1
Approval workflow
HRdirect Smart Apps
1.0
isolved
7.7
Balance details
HRdirect Smart Apps
isolved
8.3
Annual carry-forward and encashment
HRdirect Smart Apps
isolved
8.2

Employee Self Service

HRdirect Smart Apps
10.0
isolved
8.4
View and generate pay and benefit information
HRdirect Smart Apps
10.0
isolved
9.0
Update personal information
HRdirect Smart Apps
10.0
isolved
9.2
View company policy documentation
HRdirect Smart Apps
10.0
isolved
7.8
Employee recognition
HRdirect Smart Apps
isolved
7.1
View job history
HRdirect Smart Apps
isolved
9.1

HR Reporting

HRdirect Smart Apps
1.0
isolved
8.0
Report builder
HRdirect Smart Apps
1.0
isolved
8.1
Pre-built reports
HRdirect Smart Apps
1.0
isolved
8.0
Ability to combine HR data with external data
HRdirect Smart Apps
isolved
7.9

Onboarding

HRdirect Smart Apps
1.0
isolved
8.0
New hire portal
HRdirect Smart Apps
1.0
isolved
8.4
Manager tracking tools
HRdirect Smart Apps
1.0
isolved
7.6

Payroll Management

HRdirect Smart Apps
isolved
8.2
Pay calculation
HRdirect Smart Apps
isolved
9.3
Support for external payroll vendors
HRdirect Smart Apps
isolved
6.8
Off-cycle/On-Demand payment
HRdirect Smart Apps
isolved
8.3
Benefit plan administration
HRdirect Smart Apps
isolved
8.1
Direct deposit files
HRdirect Smart Apps
isolved
9.2
Salary revision and increment management
HRdirect Smart Apps
isolved
7.4
Reimbursement management
HRdirect Smart Apps
isolved
8.3

Asset Management

HRdirect Smart Apps
isolved
8.1
Tracking of all physical assets
HRdirect Smart Apps
isolved
8.1

Performance and Goals

HRdirect Smart Apps
isolved
7.2
Corporate goal setting
HRdirect Smart Apps
isolved
7.4
Individual goal setting
HRdirect Smart Apps
isolved
7.1
Line-of sight-visibility
HRdirect Smart Apps
isolved
6.9
Performance tracking
HRdirect Smart Apps
isolved
7.4

Performance Management

HRdirect Smart Apps
isolved
7.5
Performance plans
HRdirect Smart Apps
isolved
7.5
Performance improvement plans
HRdirect Smart Apps
isolved
7.5
Review status tracking
HRdirect Smart Apps
isolved
7.5
Review reminders
HRdirect Smart Apps
isolved
7.6
Multiple review frequency
HRdirect Smart Apps
isolved
7.4

Succession Planning

HRdirect Smart Apps
isolved
6.9
Create succession plans/pools
HRdirect Smart Apps
isolved
7.1
Candidate ranking
HRdirect Smart Apps
isolved
7.1
Candidate search
HRdirect Smart Apps
isolved
6.7
Candidate development
HRdirect Smart Apps
isolved
6.7

Recruiting / ATS

HRdirect Smart Apps
isolved
7.8
Job Requisition Management
HRdirect Smart Apps
isolved
7.1
Company Website Posting
HRdirect Smart Apps
isolved
7.6
Publish to Social Media
HRdirect Smart Apps
isolved
8.3
Job Search Site Posting
HRdirect Smart Apps
isolved
8.3
Duplicate Candidate Prevention
HRdirect Smart Apps
isolved
7.9
Applicant Tracking
HRdirect Smart Apps
isolved
7.6
Notifications and Alerts
HRdirect Smart Apps
isolved
7.7

Pros

HRdirect Smart Apps

  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Margaret Wood | TrustRadius Reviewer

isolved

  • Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
  • Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
  • Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
Anonymous | TrustRadius Reviewer

Cons

HRdirect Smart Apps

  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Margaret Wood | TrustRadius Reviewer

isolved

  • Customer Service - My current reps are amazing (Michelle Maney & Sherri Schatzel) but it took some changes to get the right fit. Previously when with Performance I could call our reps direct & always get someone right way. If there was a big issue Pen Gaines was a phone call away & could handle most anything.
  • Start Up Team - We added a 3rd company informing the team we needed it soon (before yr end 2020), all rules should mirror other 2, and I offered to input the employees myself (and did). Even after contacting Pen there was nothing he could do to escalate the issue and we had to wait vs starting the year for 8 employees we were pulling from the other 2 on 1 payroll.
Aubrey Pelton | TrustRadius Reviewer

Likelihood to Renew

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 1 answer
As previously described, there are too many unresolved issues.
Margaret Wood | TrustRadius Reviewer

isolved

isolved 8.2
Based on 13 answers
I don't have a decision in whether to renew the license or not, however if I did I would strongly recommend renewing the license, unless there were a system that would sync up with our payroll program, then I would lean more to the other program simply from a biased standpoint of it being easier for my position.
Steven Houk | TrustRadius Reviewer

Usability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 4 answers
I have found as the administrator it is very cumbersome for most individuals to use and it is not very intuitive. An individual that is not technologically advanced will have difficulty using as well as those that are lazy and just do not want to learn to do it. The manuals they give you are not helpful for the web-based program. I had to create my own with pictures for most individuals to understand the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 3 answers
Unless it is after 5pm, I am always able to connect with a representative for assistance
Melissa Gering | TrustRadius Reviewer

Performance

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

isolved

isolved 7.3
Based on 1 answer
Not too quickly. This could use some improvement maybe
Melissa Gering | TrustRadius Reviewer

Support Rating

HRdirect Smart Apps

HRdirect Smart Apps 1.0
Based on 2 answers
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Margaret Wood | TrustRadius Reviewer

isolved

isolved 9.2
Based on 8 answers
Our agency used a 3rd party payroll vendor that was a partner of Infinisource iSolved so we didn't experience Infinisource iSolved support directly. However, our clients seemed to feel that the support was more than satisfactory. We never fielded complaints from them about their use of Infinisource iSolved or the service they received from it.
Meghan Elise Guffee | TrustRadius Reviewer

In-Person Training

HRdirect Smart Apps

No answers on this topic

isolved

I did not have in-person training
Melissa Gering | TrustRadius Reviewer

Online Training

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 1 answer
The help videos are great
Melissa Gering | TrustRadius Reviewer

Implementation Rating

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 10 answers
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HRdirect Smart Apps

No answers on this topic

isolved

We have not used other Time and Attendance software except a scheduling system called Scheduler (Custom developed for our business). I haven't had the need to research other solutions as I have always been comfortable with the product itself as well as the support that you receive from QQest. Help is literally a phone call away and maintenance contracts are well worth the purchase price, especially in the even of an upgrade.
Anonymous | TrustRadius Reviewer

Scalability

HRdirect Smart Apps

No score
No answers yet
No answers on this topic

isolved

isolved 8.2
Based on 2 answers
Works very well. No complaints.
Melissa Gering | TrustRadius Reviewer

Return on Investment

HRdirect Smart Apps

  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Margaret Wood | TrustRadius Reviewer

isolved

  • The ability for employees to punch in and out from their phones eliminates paper time sheets and allows us to process payroll remotely, improving our time and process.
  • Employees have access to their paystubs, which reduces the number of requests for copies when they need them.
Roger Buckley | TrustRadius Reviewer

Screenshots

Pricing Details

HRdirect Smart Apps

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HRdirect Smart Apps Editions & Modules

Additional Pricing Details
NO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.

isolved

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

isolved Editions & Modules

Edition
isolved$4.001
  1. Per Employee Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HRdirect Smart Apps
10.0
isolved
7.8

Likelihood to Renew

HRdirect Smart Apps
1.0
isolved
8.2

Usability

HRdirect Smart Apps
isolved
8.2

Reliability and Availability

HRdirect Smart Apps
isolved
8.2

Performance

HRdirect Smart Apps
isolved
7.3

Support Rating

HRdirect Smart Apps
1.0
isolved
9.2

Online Training

HRdirect Smart Apps
isolved
8.2

Implementation Rating

HRdirect Smart Apps
isolved
8.2

Scalability

HRdirect Smart Apps
isolved
8.2

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