154 Ratings
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Score 7.5 out of 100
68 Ratings
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Score 8 out of 100

Likelihood to Recommend

InsideSales Playbooks

It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
Norma Vergara | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.3
Contact preview
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0
Dialer-CRM integration
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0
Call notes & tags
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Automatic call logging
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.1

Core Dialer

InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Outbound dialing
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0
Inbound routing
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Custom caller ID
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Click-to-call
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Recorded voicemail drop
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.1
Dialer contact import
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Campaign & list management
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1

Call Follow-up and Quality Assurance

InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.7
Follow-up calls
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1
Dialer reporting & analytics
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.1
Dialer compliance
InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.1

Pros

InsideSales Playbooks

  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
Matt King | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

InsideSales Playbooks

  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
Britni Berg | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Usability

InsideSales Playbooks

InsideSales Playbooks 9.9
Based on 100 answers
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
Nickolas Pulido | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) 8.0
Based on 6 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Support Rating

InsideSales Playbooks

No score
No answers yet
No answers on this topic

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) 8.0
Based on 1 answer
They are providing good support. We can contact any time to raise our query.
Akhil Jain | TrustRadius Reviewer

Alternatives Considered

InsideSales Playbooks

The Insidesales Playbooks is by far more intuitive and organized than other programs I have used in the past. Unfortunately I have not had experience with other products that are available out there. I would hope we will see more improvements from the ISDC tool as we all use it more and provide feedback
Anonymous | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

InsideSales Playbooks

  • 100's of hours back in our week due to Salesforce Integration!
  • We have more clients answering the phone due to creative caller ID solutions.
  • We can standardize our messaging by partnering with Marketing to help build plays and auto-enroll certain contacts based on messaging.
Anonymous | TrustRadius Reviewer

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Pricing Details

InsideSales Playbooks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Rating Summary

Likelihood to Recommend

InsideSales Playbooks
9.9
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0

Usability

InsideSales Playbooks
9.9
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0

Support Rating

InsideSales Playbooks
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
8.0

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