Chose Intercom
UserVoice was too expensive for our needs, and in our opinion didn't have a user interface as good looking as Intercom's.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
UserVoice | N/A | UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer… | $15 per month |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | UserVoice | |
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Considered Both Products | Intercom | UserVoice No answer on this topic |
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Top Cons |
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Incident and problem management |
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Multi-Channel Help |
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Intercom | UserVoice | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Craft Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | ProductPlan Score 9.5 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Miro Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | UserVoice | |
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Likelihood to Recommend | 9.0 (264 ratings) | 10.0 (9 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | 9.7 (6 ratings) |
Usability | 8.8 (172 ratings) | 8.0 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | 9.0 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | 9.0 (1 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | UserVoice | |
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Likelihood to Recommend | Intercom | UserVoice |
Pros | Intercom | UserVoice |
Cons | Intercom | UserVoice |
Likelihood to Renew | Intercom | UserVoice |
Usability | Intercom | UserVoice |
Reliability and Availability | Intercom | UserVoice No answers on this topic |
Performance | Intercom | UserVoice No answers on this topic |
Support Rating | Intercom | UserVoice |
Online Training | Intercom | UserVoice No answers on this topic |
Implementation Rating | Intercom | UserVoice |
Alternatives Considered | Intercom | UserVoice |
Return on Investment | Intercom | UserVoice |
ScreenShots | Intercom Screenshots | UserVoice Screenshots |