Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
$81.85
per month 10 users
MindTouch
Score 7.0 out of 10
N/A
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
N/A
Pricing
Jira Software
MindTouch
Editions & Modules
Standard
$8.15
per month per user (minimum 10)
Premium
$16
per month per user (minimum 10)
Data Center
$44,000
per year 500 users
Enterprise
Contact Sales
per year
No answers on this topic
Offerings
Pricing Offerings
Jira Software
MindTouch
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Jira Software
MindTouch
Considered Both Products
Jira Software
No answer on this topic
MindTouch
Verified User
Manager
Chose MindTouch
We selected MindTouch because: - it could support multiple products inside of one instance - it could support both external and internal users with conditionalized access to content
Technical Writer / Help Author / Copywriter / Course instructor
Chose MindTouch
We wanted a SaaS solution that was always online. In the past we used RoboHelp, but the whole idea of having to compile the help project before publishing seemed rather backwards at a point. Mind, we have not reviewed later installments of RoboHelp.
We have migrated our content from the Framemaker Books to Mindtouch proving to be a big shift. We have also been using Confluence and Zendesk for different products One of many reasons is that most of what was a feature in MT has been a plug in in Confluence.
Although a good product, WordPress lacks a lot of the features that make MindTouch the best solution for online self-help. We were looking for a system that was easy to build and manage but also one that knocked it out of the park when it came to an effective and positive user …
We selected MindTouch over Parature because it didn't have the limitations of word count for topics, and because it provided the ability for users to develop custom PDF books by selecting the topics they want to include in the PDF. We selected MindTouch over Salesforce because …
The decision to use MindTouch was made by the prior documentation owner at my company. I know Atlassian Confluence and MindTouch were the last products considered.
We switched from Zendesk Help Center because it was lacking multiple features (change logs and revision history) and it required unscalable customization to get articles to look the way we wanted them to. The other platforms we evaluated checked the box on many of the …
The ease of use is where Mindtouch excelled. It also provided a more flexible platform that was cloud hosted as well. We found that overall the interface felt refined without being overly complicated. As a result we felt more comfortable exposing Mindtouch to a broader range of …
The account management and customer support from MindTouch made up for some shortcomings in the software itself (which will hopefully improve with time). The responsiveness of the customer support staff is superior. It's easy to get our questions answered by MindTouch in a …