Jira Software vs. productboard

The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.

Incentivized

productboard is a fantastic piece of software for capturing product insights. I use it frequently very week to update suggestions for the product for new features. I also use it for enhancement suggestions. When speaking to customers or prospects, if it comes to light that there are features or changes that they would like to see within our software, I log and record these through Insights. Its a great place to capture this information. It provides me a platform to ensure that this information is accurately captured and I can be confident that it will be addressed in an appropriate manner and not get ignored.

Incentivized

• Running sprints and tracking progress of roadmap, epics, story, task and subtask
• The user interface is great. It allows tables inside details, have common shortcuts and clean design.
• Can create custom dashboards and can view data in multiple ways
• Advanced access rights based on role

Incentivized

• Roadmap Management - Add/update the existing roadmap
• Progress Tracking - Track development progress of various features on the roadmap
• Gathering insights - Connect different sources to gather insights into a feature on the roadmap.

Incentivized

• Management of the software is very difficult at times, although has improved.
• Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
• Better integration with Trello, would love to see this happen. Right now it's very clumsy.

Incentivized

• Far too expensive per seat
• No way to track/manage projects
• No way to abstract sets of features into larger buckets for high-level presentations

Incentivized

This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.

In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.

Incentivized

JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.

Incentivized

Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.

Support is awesome and very responsive

Incentivized

One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.

Incentivized

Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.

Incentivized

Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.

Incentivized

Productboard is leaner, easier to use, and cleaner than Aha! I switched from Aha! to productboard and did not regret the decision. Aha! may be better suited to larger operations or teams, but productboard is perfect for smaller teams and solo product managers.

Incentivized

• Jira has positively made our company's daily activities much better organized
• With Jira we can track progress and follow up on tasks
• Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity

Incentivized

• Handle better the needs/request of big customers
• Identify quick wins and big bets to positive impact the business
• Win time to report faster on roadmap to other stakeholders of the company

Incentivized