KACE Systems Management Appliance (SMA) vs. Microsoft System Center Service Manager
KACE Systems Management Appliance (SMA) vs. Microsoft System Center Service Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
KACE Systems Management Appliance | N/A | Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM… | N/A | |
Microsoft System Center Service Manager | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A |
KACE Systems Management Appliance (SMA) | Microsoft System Center Service Manager | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
KACE Systems Management Appliance (SMA) | Microsoft System Center Service Manager | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
KACE Systems Management Appliance (SMA) | Microsoft System Center Service Manager | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
IT Asset Management |
| ||||||||||||||||||||||||
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
KACE Systems Management Appliance (SMA) | Microsoft System Center Service Manager | |
---|---|---|
Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
KACE Systems Management Appliance (SMA) | Microsoft System Center Service Manager | |
---|---|---|
Likelihood to Recommend | 10.0 (12 ratings) | 8.8 (7 ratings) |
Usability | 8.6 (3 ratings) | - (0 ratings) |
Support Rating | 9.5 (4 ratings) | 8.9 (2 ratings) |
KACE Systems Management Appliance (SMA) | Microsoft System Center Service Manager | |
---|---|---|
Likelihood to Recommend | Quest | Microsoft |
Pros | Quest | Microsoft |
Cons | Quest | Microsoft |
Usability | Quest | Microsoft No answers on this topic |
Support Rating | Quest | Microsoft |
Alternatives Considered | Quest | Microsoft |
Return on Investment | Quest | Microsoft |
ScreenShots |