Khoros CX Insights vs. Qualtrics CoreXM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 7.9 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
Qualtrics
Score 8.3 out of 10
N/A
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.
$1,500
per user/per year
Pricing
Khoros CX InsightsQualtrics CoreXM
Editions & Modules
No answers on this topic
Research Core 1
1,500
per user/per year
Offerings
Pricing Offerings
Khoros CX InsightsQualtrics
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Khoros CX InsightsQualtrics CoreXM
Top Pros
Top Cons
Features
Khoros CX InsightsQualtrics CoreXM
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Khoros CX Insights
-
Ratings
Qualtrics CoreXM
8.3
120 Ratings
7% above category average
Survey templates00 Ratings8.6105 Ratings
Themes00 Ratings8.3108 Ratings
Custom logo/branding00 Ratings8.2106 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Khoros CX Insights
-
Ratings
Qualtrics CoreXM
8.9
124 Ratings
4% above category average
Changes to live survey00 Ratings9.3108 Ratings
Question design help00 Ratings8.4114 Ratings
Multiple question types00 Ratings9.0124 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Khoros CX Insights
-
Ratings
Qualtrics CoreXM
7.2
124 Ratings
13% below category average
Survey logic flexibility00 Ratings7.2124 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Khoros CX Insights
-
Ratings
Qualtrics CoreXM
8.4
124 Ratings
3% above category average
Response tracking00 Ratings8.5121 Ratings
Data export00 Ratings8.5121 Ratings
Standard reports00 Ratings8.5115 Ratings
Custom reports00 Ratings8.0104 Ratings
Analytics00 Ratings8.3109 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Khoros CX Insights
-
Ratings
Qualtrics CoreXM
9.0
106 Ratings
8% above category average
Access controls00 Ratings8.8106 Ratings
Compliance00 Ratings9.193 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Khoros CX Insights
-
Ratings
Qualtrics CoreXM
8.4
86 Ratings
5% above category average
Vendor-offered crowdsourcing00 Ratings8.154 Ratings
Respondent restrictions00 Ratings8.783 Ratings
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Khoros CX InsightsQualtrics CoreXM
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User Ratings
Khoros CX InsightsQualtrics CoreXM
Likelihood to Recommend
7.3
(1 ratings)
6.6
(168 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(41 ratings)
Usability
-
(0 ratings)
8.6
(19 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
5.5
(2 ratings)
Support Rating
-
(0 ratings)
6.0
(31 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Khoros CX InsightsQualtrics CoreXM
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
Read full review
Qualtrics
Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
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Pros
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Qualtrics
  • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
  • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
  • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
Read full review
Qualtrics
  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
Read full review
Likelihood to Renew
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Qualtrics
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
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Usability
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Qualtrics
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
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Support Rating
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Qualtrics
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
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Online Training
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Qualtrics
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
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Implementation Rating
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Qualtrics
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
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Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Read full review
Qualtrics
]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
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Return on Investment
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Qualtrics
  • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
  • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
  • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
Read full review
ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI

Qualtrics Screenshots

Screenshot of