What users are saying about
9 Ratings
8 Ratings
9 Ratings
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Score 10 out of 100
8 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Kickserv

We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
Kurt Hanke | TrustRadius Reviewer

Mhelpdesk

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
Kenyata Garner | TrustRadius Reviewer

Pros

Kickserv

  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
Scott Strader | TrustRadius Reviewer

Mhelpdesk

  • The timer to track the technicians time is wonderful.
  • Integrates well with QuickBooks.
  • The mobile app is great.
Jill Schweers | TrustRadius Reviewer

Cons

Kickserv

  • Some of the reports are difficult for us to extract the data that we want. Sometimes I will get duplicated data, so I have to dump the files into Excel to make sure I've extracted any duplicates.
  • Never was able to log in to the Android App, so I just gave up and kept using the mobile browser based option.
Grant Crowell | TrustRadius Reviewer

Mhelpdesk

  • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
  • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
  • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
Richard Maritt, CMCA, AMS | TrustRadius Reviewer

Likelihood to Renew

Kickserv

Kickserv 10.0
Based on 1 answer
It's perfect for our company. We rely on it. Tech support is great. We're very happy.
Matthew Acuff | TrustRadius Reviewer

Mhelpdesk

Mhelpdesk 9.0
Based on 2 answers
The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
Blair Brede | TrustRadius Reviewer

Usability

Kickserv

No score
No answers yet
No answers on this topic

Mhelpdesk

Mhelpdesk 8.0
Based on 1 answer
It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
Jill Schweers | TrustRadius Reviewer

Alternatives Considered

Kickserv

It was pretty good. I think just the simplicity would make me choose this over something else that I have seen and used in the industry. I wish they would just address the issues noted.
Scott Strader | TrustRadius Reviewer

Mhelpdesk

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
Joseph Bettencourt | TrustRadius Reviewer

Return on Investment

Kickserv

  • The reporting (such as Marketing Source and Customer Marketing) has allowed us to know where marketing dollars are being best spent and to reallocate accordingly
  • Specifically being able to see what percentage of clients are Repeat Clients as opposed to new really helped our team's morale
  • It would however be a huge benefit if the system would automatically move where the client came from (YELP, GOOGLE, CLIENT REFERRAL, etc) to another field and change current source to REPEAT CLIENT when the client comes back
Kurt Hanke | TrustRadius Reviewer

Mhelpdesk

  • It has overall been positive
Kenyata Garner | TrustRadius Reviewer

Pricing Details

Kickserv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Mhelpdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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