What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 9 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Kixie

For me, the best kind of services are the ones that you forget about because they work so well in the background. This is what Kixie does so well once it's installed; it's unobtrusive, simple, and does what it is supposed to do in the background. My sales staff no longer has to worry about tracking and logging their outbound or inbound calls because Kixie is installed on their phones and computers.
Adam Montgomery | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Kixie
7.8
Twilio Flex
Hosted PBX
Kixie
8.0
Twilio Flex
Multi-level Interactive Voice Response (IVR)
Kixie
7.0
Twilio Flex
User templates
Kixie
7.0
Twilio Flex
Call reports
Kixie
9.0
Twilio Flex
Directory of employee names
Kixie
8.0
Twilio Flex

Call Management

Kixie
8.2
Twilio Flex
Answering rules
Kixie
7.0
Twilio Flex
Call recording
Kixie
9.0
Twilio Flex
Call park
Kixie
8.0
Twilio Flex
Call screening
Kixie
8.0
Twilio Flex
Message alerts
Kixie
9.0
Twilio Flex

VoIP system collaboration

Kixie
6.0
Twilio Flex
Video conferencing
Kixie
6.0
Twilio Flex
Audio conferencing
Kixie
6.0
Twilio Flex

Mobile apps

Kixie
8.0
Twilio Flex
Mobile app for iOS
Kixie
8.0
Twilio Flex
Mobile app for Android
Kixie
8.0
Twilio Flex

Contact Center Software

Kixie
Twilio Flex
8.0
Agent dashboard
Kixie
Twilio Flex
8.0
Validate callers
Kixie
Twilio Flex
8.0
Outbound response
Kixie
Twilio Flex
8.0
Call forwarding
Kixie
Twilio Flex
8.0
Warm transfer
Kixie
Twilio Flex
8.0
Interactive voice response
Kixie
Twilio Flex
8.0
REST APIs
Kixie
Twilio Flex
8.0
Call scripts
Kixie
Twilio Flex
8.0
Call tracking
Kixie
Twilio Flex
8.0
Multichannel integration
Kixie
Twilio Flex
8.0
CRM software integration
Kixie
Twilio Flex
8.0

Pros

Kixie

  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
Adam Montgomery | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

Kixie

  • There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
  • The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
  • It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.
Adam Montgomery | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

Kixie

No score
No answers yet
No answers on this topic

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kixie

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
Adam Montgomery | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

Kixie

  • Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
  • My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
  • The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.
Adam Montgomery | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

Kixie

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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