Kustomer vs. PlanPlus Online
Kustomer vs. PlanPlus Online
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
PlanPlus | Mid-Size Companies (51-1,000 employees) | PlanPlus Online is planning and organization software that integrates productivity tools into a complete customer relationship management solution. | $34.99 Per User per Month |
Kustomer | PlanPlus Online | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $1,500 Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements. | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | PlanPlus Online | |
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Top Pros | ||
Top Cons |
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Kustomer | PlanPlus Online | ||||||||||||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Integrations with 3rd-party Software |
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Platform |
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Kustomer | PlanPlus Online | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | PlanPlus Online | |
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Likelihood to Recommend | 9.0 (38 ratings) | 10.0 (3 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | 8.0 (1 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | 10.0 (1 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | PlanPlus Online | |
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Likelihood to Recommend | Kustomer, LLC | PlanPlusOnline |
Pros | Kustomer, LLC | PlanPlusOnline |
Cons | Kustomer, LLC | PlanPlusOnline |
Likelihood to Renew | Kustomer, LLC | PlanPlusOnline No answers on this topic |
Usability | Kustomer, LLC | PlanPlusOnline |
Reliability and Availability | Kustomer, LLC | PlanPlusOnline No answers on this topic |
Performance | Kustomer, LLC | PlanPlusOnline No answers on this topic |
Support Rating | Kustomer, LLC | PlanPlusOnline |
In-Person Training | Kustomer, LLC | PlanPlusOnline No answers on this topic |
Online Training | Kustomer, LLC | PlanPlusOnline No answers on this topic |
Implementation Rating | Kustomer, LLC | PlanPlusOnline No answers on this topic |
Alternatives Considered | Kustomer, LLC | PlanPlusOnline |
Scalability | Kustomer, LLC | PlanPlusOnline No answers on this topic |
Return on Investment | Kustomer, LLC | PlanPlusOnline |
ScreenShots | Kustomer Screenshots | PlanPlus Screenshots |