What users are saying about
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Top Rated
213 Ratings
3 Ratings
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Score 9.5 out of 100

Pipedrive

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Top Rated
213 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

LinkPoint Connect

LinkPoint is great for people who spend a lot of time working inside outlook. It allows you to update and add records directly from outlook and it has some built-in duplicate prevention which is nice if you don’t have duplicate prevention measures in place. It’s fast and stable. A lot of our users were unable to use SFO due to it crashing outlook.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LinkPoint Connect
Pipedrive
6.3
Customer data management / contact management
LinkPoint Connect
Pipedrive
6.5
Workflow management
LinkPoint Connect
Pipedrive
7.8
Territory management
LinkPoint Connect
Pipedrive
6.6
Opportunity management
LinkPoint Connect
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
LinkPoint Connect
Pipedrive
7.9
Contract management
LinkPoint Connect
Pipedrive
3.0
Quote & order management
LinkPoint Connect
Pipedrive
5.1
Interaction tracking
LinkPoint Connect
Pipedrive
7.1
Channel / partner relationship management
LinkPoint Connect
Pipedrive
4.3

Customer Service & Support

LinkPoint Connect
Pipedrive
2.9
Case management
LinkPoint Connect
Pipedrive
4.7
Call center management
LinkPoint Connect
Pipedrive
1.1
Help desk management
LinkPoint Connect
Pipedrive
3.1

Marketing Automation

LinkPoint Connect
Pipedrive
8.2
Lead management
LinkPoint Connect
Pipedrive
7.7
Email marketing
LinkPoint Connect
Pipedrive
8.7

CRM Project Management

LinkPoint Connect
Pipedrive
6.3
Task management
LinkPoint Connect
Pipedrive
8.0
Billing and invoicing management
LinkPoint Connect
Pipedrive
4.1
Reporting
LinkPoint Connect
Pipedrive
6.8

CRM Reporting & Analytics

LinkPoint Connect
Pipedrive
5.0
Forecasting
LinkPoint Connect
Pipedrive
5.1
Pipeline visualization
LinkPoint Connect
Pipedrive
8.1
Customizable reports
LinkPoint Connect
Pipedrive
1.7

Customization

LinkPoint Connect
Pipedrive
6.1
Custom fields
LinkPoint Connect
Pipedrive
8.2
Custom objects
LinkPoint Connect
Pipedrive
7.7
Scripting environment
LinkPoint Connect
Pipedrive
1.0
API for custom integration
LinkPoint Connect
Pipedrive
7.5

Security

LinkPoint Connect
Pipedrive
7.2
Single sign-on capability
LinkPoint Connect
Pipedrive
6.1
Role-based user permissions
LinkPoint Connect
Pipedrive
8.3

Social CRM

LinkPoint Connect
Pipedrive
1.1
Social data
LinkPoint Connect
Pipedrive
1.1
Social engagement
LinkPoint Connect
Pipedrive
1.1

Integrations with 3rd-party Software

LinkPoint Connect
Pipedrive
3.6
Marketing automation
LinkPoint Connect
Pipedrive
3.6
Compensation management
LinkPoint Connect
Pipedrive
3.5

Platform

LinkPoint Connect
Pipedrive
8.0
Mobile access
LinkPoint Connect
Pipedrive
8.0

Pros

LinkPoint Connect

  • Very easy to use.
  • Easy to tag to contacts, accounts, and opportunities separately and at the same time.
  • Minimally invasive into the rest of my workflow.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

LinkPoint Connect

  • Installation is a bit tricky for non tech savvy users.
  • Ability to sort/filter search results when looking for additional records.
  • The ability to mass create multiple contacts/leads from an email would be nice.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

LinkPoint Connect

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

LinkPoint Connect

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

LinkPoint Connect

LinkPoint Connect 10.0
Based on 1 answer
Never had to use the support team, which probably means the product works well!
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

LinkPoint Connect

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

LinkPoint Connect

Cirrus Insight was a huge fail for us as it searched and pulled in matching records looking at all custom and standard email fields. We have a lot of emails fields that contained employee email addresses (for notifications) so it pulled in records that didn’t match making the results hard to search through.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

LinkPoint Connect

  • It provides transparency into your outbound communication with customers.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

LinkPoint Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$16*

* per user per year

LinkPoint Connect Editions & Modules

Edition
LinkPoint Connect for Outlook + Salesforce$1921
LinkPoint Connect for IBM Notes + Salesforce$2281
LinkPoint Connect for Outlook + Microsoft Dynamics CRM$1921
LinkPoint Connect for IBM Notes + Microsoft Dynamics CRM$2281
  1. per user, per year
Additional Pricing Details
Subscriptions are billed annually. Discounts available for non-profits. Volume discounts available. LinkPoint Connect Solutions are available for Outlook and IBM Notes users. These include preconfigured implementations for Advologix, Apto, Apttus, FinancialForce.com, Jobscience, Navatar, Pardot, Salesforce Shield, and TaskRay.

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

LinkPoint Connect
9.5
Pipedrive
8.0

Likelihood to Renew

LinkPoint Connect
Pipedrive
8.2

Usability

LinkPoint Connect
Pipedrive
10.0

Reliability and Availability

LinkPoint Connect
Pipedrive
8.2

Support Rating

LinkPoint Connect
10.0
Pipedrive
8.2

Implementation Rating

LinkPoint Connect
Pipedrive
8.2

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