Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…
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Verint Messaging
Score 7.8 out of 10
Mid-Size Companies (51-1,000 employees)
Verint Messaging (formerly Conversocial) is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable companies to quickly and efficiently join and create conversations with their customers.
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Pricing
Khoros Care
Verint Messaging
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros Care
Verint Messaging
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
Optional
Additional Details
Pricing is variable based on the needs of the customer.
District Markets Director at Johns, Bruen and Haag
Skilled at Rustic Granite Tuna
Nash Pfannerstill• 2nd
Regional Implementation Planner at Langosh Inc
Skilled at Refined Metal Tuna
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Considered Both Products
Khoros Care
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Chose Khoros Care
While Khoros may not be the best in any one category, the overall product from both the interface to the analytics and reporting was the best option overall based on our needs at the time.
Khoros does the best job at the social response. Brandwatch does not compare in that category. Sprout also does a great job but does not offer the ability to close communications at scale and in turn cannot scale with us. Thought it may do a better job at reporting.
All of these tools claim to handle Social Care, and some may do an okay job at it. However, Khoros Care was developed with the agent experience and customer experience in mind, and with scalability in mind. It's very clear that one tool is superior above all, and that others …
When selecting a system we looked at Conversocial, Spark Central, and Khoros. Overall Khoros had the best combination of items that we were looking for. Khoros' pricing was competitive which was great to see, versus coming way above competitors.
We adopted Khoros in its early beginnings, after being tied to Radian6 for customer engagement-- and while we still utilize Radian6 for certain reports, I couldn't imagine going back to that platform to interact with customers. As stated, Khoros has become our primary …