What users are saying about
11 Ratings
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Top Rated
716 Ratings
11 Ratings
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Score 8.3 out of 100

Microsoft Teams

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Top Rated
716 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Microsoft Teams
7.4
Task Management
Mattermost
7.0
Microsoft Teams
7.6
Gantt Charts
Mattermost
6.0
Microsoft Teams
6.4
Scheduling
Mattermost
7.0
Microsoft Teams
7.7
Workflow Automation
Mattermost
5.0
Microsoft Teams
7.0
Mobile Access
Mattermost
8.5
Microsoft Teams
8.7
Search
Mattermost
7.8
Microsoft Teams
7.8
Visual planning tools
Mattermost
Microsoft Teams
6.6

Communication

Mattermost
8.0
Microsoft Teams
7.9
Chat
Mattermost
9.7
Microsoft Teams
8.9
Notifications
Mattermost
8.7
Microsoft Teams
8.3
Discussions
Mattermost
9.3
Microsoft Teams
8.6
Surveys
Mattermost
7.0
Microsoft Teams
7.3
Internal knowledgebase
Mattermost
6.0
Microsoft Teams
7.3
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Microsoft Teams
6.4
Integrates with GoToMeeting
Mattermost
Microsoft Teams
7.1
Integrates with Outlook
Mattermost
Microsoft Teams
9.1

File Sharing & Management

Mattermost
7.3
Microsoft Teams
8.1
Versioning
Mattermost
8.0
Microsoft Teams
8.0
Video files
Mattermost
6.4
Microsoft Teams
8.3
Audio files
Mattermost
6.7
Microsoft Teams
8.3
Document collaboration
Mattermost
8.6
Microsoft Teams
8.3
Access control
Mattermost
7.6
Microsoft Teams
7.8
Advanced security features
Mattermost
7.0
Microsoft Teams
7.9
Integrates with Google Drive
Mattermost
8.0
Microsoft Teams
7.7
Device sync
Mattermost
6.0
Microsoft Teams
8.8

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Mattermost

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
We are a MSFT shop.
Joel Martin | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 25 answers
I have deducted one point just so beacuse the GUI of Teams is a bit difficult to understand for a first time user and thus the user takes quite a lot of time to understand the same and use all its features and Secondly, the software is pretty heavy and thus it takes some extra time to do some tasks as compared to other products.
sameer chhabra | TrustRadius Reviewer

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 101 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mattermost Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$01
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Mattermost
8.4
Microsoft Teams
8.3

Likelihood to Renew

Mattermost
Microsoft Teams
10.0

Usability

Mattermost
7.3
Microsoft Teams
7.7

Support Rating

Mattermost
7.8
Microsoft Teams
7.7

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