Medallia Video vs. Pendo.io

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

Pendo.io is great for teams trying to collect product or website analytics at a high level like understanding where users are navigating through an experience. Where it lacks is more in qualitative research insights (but maybe that's not part of their product strategy direction). Due to that reason, we partner with a different vendor for deeper insights we can't get from Pendo.io.

Incentivized

• Capture voice of the customer
• Predicts behavior and identifies opportunities for improvement
• Pre-built templates I can personalize with the customer comments and case data provided

Incentivized

• Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
• To promote new features.
• To train customers on how to use new features.
• To survey our customers within the software.

Incentivized

• Implementation
• Email delivery (spam risk).
• Sharing access.

Incentivized

• It needs to add some small shortcuts like selecting a particular URL directly rather than typing it again.
• The Mobile app tries to fit in a lot of data so it becomes a bit complicated to see through that on Mobile.
• Needs more filters in Dashboard.
• The onboarding and guide through the product for first-time users needs to be updated as some stuff in those aren't updated still.

Incentivized

We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.

Pendo.io is quite easy to navigate and has a good UI. They have help guides that are easy to access in case you have any questions about certain tools or features within the application. Pendo.io makes it easy to create new tagged pages and features. It also loads very quick even after adding a lot of pages and tags within your domain.

Incentivized

They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.

Incentivized

The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.

Use Segment to install and cut developers out of the work cycle!

Incentivized

WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.

Incentivized

• It's pricey, but so is losing a customer
• The AI feature could be a little more robust
• Training on its features would be a HUGE benefit.

Incentivized

• Has reduced our costs for live onboarding sessions and improved the user experience.
• Time to first use on our core functions has been reduced by about 50%.
• Eliminated the delays in having the Engineering team update messages/help, which typically could only be updated during a monthly release. Now, the Product can do this whenever required, and it is immediate.

Incentivized