What users are saying about
Top Rated
33 Ratings
9 Ratings
Top Rated
33 Ratings
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Score 9 out of 100
9 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    ProntoForms

    90%
    ProntoForms ranks higher in 1/1 features

    Custom logo/branding

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Content

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    ProntoForms

    90%
    ProntoForms ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Question design help

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Logic

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    ProntoForms

    90%
    ProntoForms ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Reporting & Analytics

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    ProntoForms

    90%
    ProntoForms ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Data export

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Analytics

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Administration & Security

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    ProntoForms

    90%
    ProntoForms ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Compliance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Survey Distribution

    Medallia

    Feature Set Not Supported
    N/A
    9.0

    ProntoForms

    90%
    ProntoForms ranks higher in 1/1 features

    Respondent restrictions

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Medallia is rated higher in 1 area: Likelihood to Recommend
    • ProntoForms is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.2

    Medallia

    92%
    21 Ratings
    8.5

    ProntoForms

    85%
    6 Ratings

    Usability

    9.1

    Medallia

    91%
    2 Ratings
    9.4

    ProntoForms

    94%
    3 Ratings

    Support Rating

    7.3

    Medallia

    73%
    2 Ratings
    9.1

    ProntoForms

    91%
    5 Ratings

    Likelihood to Recommend

    Medallia

    Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
    Read full review

    ProntoForms Corporation

    ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.
    Read full review

    Pros

    Medallia

    • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
    • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
    • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
    Read full review

    ProntoForms Corporation

    • Out of the box integrations.
    • Simple user interface (not much coding experience needed).
    • Enablement of OCR scanning, telemetry and camera data.
    Read full review

    Cons

    Medallia

    • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
    • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
    Read full review

    ProntoForms Corporation

    • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
    • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
    Read full review

    Pricing Details

    Medallia

    Starting Price

    Editions & Modules

    Medallia editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      ProntoForms

      Starting Price

      $0 Volume discounts available

      Editions & Modules

      ProntoForms editions and modules pricing
      EditionModules
      Essentials$151
      Advanced$452
      EnterpriseContact Us3

      Footnotes

      1. Monthly per user
      2. Monthly per user
      3. Volume discounts available

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Medallia

      Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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      ProntoForms Corporation

      ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.
      Read full review

      Support Rating

      Medallia

      Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
      Read full review

      ProntoForms Corporation

      The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
      Read full review

      Alternatives Considered

      Medallia

      Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
      Read full review

      ProntoForms Corporation

      We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
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      Return on Investment

      Medallia

      • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
      • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
      Read full review

      ProntoForms Corporation

      • Return on Investment is immediate and possible from the first submission.
      • Saved us hours when it came to implementing forms on websites
      Read full review

      Screenshots

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