Microsoft Dynamics 365 Customer Insights vs. OpenText Core Experience Insights

Microsoft Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights

9 Reviews and Ratings

OpenText Core Experience Insights

OpenText Core Experience Insights

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365 Customer Insights	Score 8.1 out of 10	N/A	Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.	$1,500 per month
OpenText Core Experience Insights	Score 6.8 out of 10	N/A	OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…	N/A

Pricing

Microsoft Dynamics 365 Customer Insights

OpenText Core Experience Insights

Editions & Modules

Dynamics 365 Customer Insights: from $1,500
per tenant, per month (includes 100,000 profiles)

No answers on this topic

Offerings

Pricing Offerings
Microsoft Dynamics 365 Customer Insights	OpenText Core Experience Insights
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Microsoft Dynamics 365 Customer Insights	OpenText Core Experience Insights
Top Pros	Pro Customer data Pro Use interface Pro Good customer	Pro Customer journey Pro Integrates well Pro Data sets
Top Cons	Minus Email campaigns Minus Customer journey Minus Ability to export	Minus User interface Minus Language translation Minus Graphical user interface

Best Alternatives
	Microsoft Dynamics 365 Customer Insights	OpenText Core Experience Insights
Small Businesses	Ortto Score 8.8 out of 10	Ortto Score 8.8 out of 10
Medium-sized Companies	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Microsoft Dynamics 365 Customer Insights	OpenText Core Experience Insights
Likelihood to Recommend	9.1 (4 ratings)	6.6 (5 ratings)

User Testimonials
	Microsoft Dynamics 365 Customer Insights	OpenText Core Experience Insights
Likelihood to Recommend	Microsoft The best B2B tool. For lead management and email marketing well enabled. Best working in corporate leads. It works well for many sales automation processes. Well in integration with all kind of tools. Suits the budget given by working with features you pay for. Always a good customer client relationship maintenance. Incentivized Abhi Mehra Project Manager Read full review	OpenText OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it. Incentivized Verified User Anonymous Read full review
Pros	Microsoft Centralize customer data Help us understand client's behavior Efficient and reliable information Incentivized Verified User Anonymous Read full review	OpenText Helps to determine our lead scoring Captures analytics accurately from multiple channels Helps us to visualize at what point leads will turn into sales Incentivized Verified User Anonymous Read full review
Cons	Microsoft Difficult to integrate with other microsoft tools Incentivized Verified User Anonymous Read full review	OpenText While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal. Incentivized Russell Pabon Digital Marketing Manager Read full review
Alternatives Considered	Microsoft I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial. Incentivized Verified User Anonymous Read full review	OpenText OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback Defect reporting and TNI Agent performance reporting Overall compliance and governance Continuous improvement End-to-end account study Customer complaint analysis Upstream process feedback Business non-value add analysis Vital business insights Transformation opportunities Incentivized Verified User Anonymous Read full review
Return on Investment	Microsoft Great customer activities tracking. Creating invoices is quick. Profitable marketing reports creation has improved. Incentivized Cedeno Amanda .NET Software Engineer Read full review	OpenText No changes till now, as we do not have used it long enough Incentivized Verified User Anonymous Read full review
ScreenShots