What users are saying about

Microsoft Dynamics CRM vs Vertical Response

Feature Rating Comparison

Customer data management / contact management
Microsoft Dynamics CRM
8.5
Vertical Response
Workflow management
Microsoft Dynamics CRM
7.7
Vertical Response
Territory management
Microsoft Dynamics CRM
6.9
Vertical Response
Opportunity management
Microsoft Dynamics CRM
8.1
Vertical Response
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics CRM
7.5
Vertical Response
Contract management
Microsoft Dynamics CRM
7.7
Vertical Response
Quote & order management
Microsoft Dynamics CRM
6.5
Vertical Response
Interaction tracking
Microsoft Dynamics CRM
7.3
Vertical Response
Channel / partner relationship management
Microsoft Dynamics CRM
7.0
Vertical Response
Case management
Microsoft Dynamics CRM
7.8
Vertical Response
Call center management
Microsoft Dynamics CRM
7.3
Vertical Response
Help desk management
Microsoft Dynamics CRM
7.0
Vertical Response
Lead management
Microsoft Dynamics CRM
6.9
Vertical Response
Email marketing
Microsoft Dynamics CRM
6.5
Vertical Response
Task management
Microsoft Dynamics CRM
6.9
Vertical Response
Billing and invoicing management
Microsoft Dynamics CRM
5.8
Vertical Response
Forecasting
Microsoft Dynamics CRM
6.5
Vertical Response
Pipeline visualization
Microsoft Dynamics CRM
6.8
Vertical Response
Customizable reports
Microsoft Dynamics CRM
6.5
Vertical Response
Custom fields
Microsoft Dynamics CRM
8.3
Vertical Response
Custom objects
Microsoft Dynamics CRM
8.2
Vertical Response
Scripting environment
Microsoft Dynamics CRM
7.8
Vertical Response
API for custom integration
Microsoft Dynamics CRM
7.5
Vertical Response
Role-based user permissions
Microsoft Dynamics CRM
9.0
Vertical Response
Single sign-on capability
Microsoft Dynamics CRM
8.8
Vertical Response
Social data
Microsoft Dynamics CRM
6.5
Vertical Response
Social engagement
Microsoft Dynamics CRM
6.8
Vertical Response
Marketing automation
Microsoft Dynamics CRM
7.5
Vertical Response
Compensation management
Microsoft Dynamics CRM
5.5
Vertical Response
Mobile access
Microsoft Dynamics CRM
5.8
Vertical Response
Dashboards
Microsoft Dynamics CRM
Vertical Response
7.0
Standard reports
Microsoft Dynamics CRM
Vertical Response
7.0
Custom reports
Microsoft Dynamics CRM
Vertical Response
6.0

Likelihood to Recommend

Average rating

Microsoft Dynamics CRM Average 7.3Based on 28 ratings
Vertical Response Average 7.9Based on 21 ratings

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The Pros

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The Cons

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Likelihood to Renew

Average rating

Microsoft Dynamics CRM Average 7.9Based on 19 ratings
Vertical Response Average 8.5Based on 20 ratings

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Usability Rating

Average rating

Microsoft Dynamics CRM Average 5.0Based on 3 ratings
Vertical Response Average 8.6Based on 5 ratings

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Availability Rating

Average rating

No rating yet
Vertical Response Average 10.0Based on 1 rating

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Overall Support Rating

Average rating

Microsoft Dynamics CRM Average 10.0Based on 1 rating
Vertical Response Average 8.8Based on 4 ratings

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Online Training

Average rating

Microsoft Dynamics CRM Average 7.5Based on 2 ratings
Vertical Response Average 9.0Based on 1 rating

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Implementation Rating

Average rating

Microsoft Dynamics CRM Average 8.8Based on 4 ratings
Vertical Response Average 9.3Based on 4 ratings

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Alternatives Considered

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Return on Investment

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Pricing Details

Free Trial Available?

Microsoft Dynamics CRM
Vertical Response

Premium Consulting/Integration Services Available?

Microsoft Dynamics CRM
Vertical Response

Entry-level set up fee?

Microsoft Dynamics CRM
No
Vertical Response

Editions & Modules

Microsoft Dynamics CRM
Vertical Response
Positive Response for Vertical Response
September 4, 2015
Vertical Response - I Love It!
May 16, 2014
It sends email to your supporters email address and Facebook inboxes. It has a nice drag and drop interface, but you can also use HTML. Good selection of templates. It would be great if it were integrated with LinkedIn and Instagram.
Easy for a Novice!
December 13, 2013
For entry level email marketing professionals, Vertical Response's simple dashboard, fast search features, and easy of use make it a great choice for organizations with a limited budget.
Underwhelming, but it works.
December 4, 2013
Integration with Salesforce is a plus, and there are some good templates to get started. However, the user interface is very clunky and unintuitive.
Vertical Response as Email Marketing Solution
December 6, 2013
Vertical Response is a cost effective option for consolidating marketing across multiple properties. The API is a great way of allowing users to send mail directly from VR or from our in-house application which is connected through the API. We would like to see more granularity around opt-out messages.
Small Business Friendly, Lacking Tools for Growth
December 5, 2013
Vertical Response has great templates that do not require HTML skills. I has a simple user interface and it's quite easy to do basic things like upload lists and manage contacts. But the product does not offer any marketing automation features or even list segmentation.
Vertical Response works for SMBs
December 4, 2013
Cost was a big factor in the selection of Vertical Response. It is very user-friendly and intuitive, and has reduced the time we have needed to take to manage our email marketing. It would be good to have more sophisticated multi-variate and A/B testing capabilities and easier integration with 3rd-party tools.
Vertical Respnse Review
December 4, 2013
Vertical Response is a very strong product and it was great for keeping a DB of customers and creating online signups. I would like to have access to more templates and a better editor for the web-based email.
VR is a cost efficient tool, great for email marketing starters
November 26, 2013
Vertical Response is a good email platform and has increased our lead generation. Analytics are very helpful for tracking engagement and social sharing is quite easy to use. Email templates are hard to customize and the WSYIWYG is a bit limiting.
Easy Set Up & Integration with Salesforce
May 17, 2013
Vertical Response was selected over MailChimp and ExactTarget because of seamless integration with Salesforce, cost, feature set. Strong points are point and click integration with Salesforce, and tracking of email receipt in the constituent Salesforce record. Some minor issues around updating existing email lists and with images in cloned emails but, overall, the products intuitive, and easy-to-learn with strong product support.
Switched from Salesforce for simplicity, cost.
December 31, 2012
Board Director at a small nonprofit replaced Salesforce with Vertical Response for contact management / email marketing as Salesforce was too complex for an organization of this size. Vertical Response works very well and is free for nonprofits.
VR - Infrequent user integration with SFDC
December 13, 2013
Vertical response's integration with Salesforce, pricing model, and ability to track data makes it a great solution for a low volume sender.
A Director of Marketing without having to hire one
December 13, 2013
Creates professional looking email marketing campaigns, efficiently tracks contacts and generates usable reports and analytics. It could have better integration with social media and more intuitive design features.
Vertical Response, an excellent service for managing corporate and SMB mailing campaigns
December 13, 2013
An excellent service for in-house or SMB mailing campaigns. However, there are many other competitors that provide the same functions, level of service, and pricing.
Great service for small businesses that want to look really professional.
December 4, 2013
This is s more professional tool than many generic free tools and provides good email templates. It's generally easy to use, but requires some HTML knowledge if you stray from the standard templates.
Vertical Response Rocks!
December 4, 2013
Very easy to use, inexpensive product with good templates. SOme formatting issues, but overall a great product for small businesses.
Vertical Response; Great tool if it meets your requirements
December 4, 2013
Vertical Response is a good starter email package with good deliverability, integration with Salesforce and customer support. However, limited functionality is unlikely to appeal to companies with more advanced requirements.
Vertical Response Keeps Your Biz Climbing
December 4, 2013
Vertical Response has good list segmentation capabilities and is easy enough to use even for novices. Navigating support options can be tricky.
Vertical reponse made a HUGE difference in my department !
November 26, 2013
I use Vertical Response mostly for tracking response rates on deparment surveys. The reporting is very good and the product is easy to use.
Vertical Response a Winner
July 15, 2013
Great mass emailing tool with easy-to-use templates. Great customer service. Excellent value for money.
Do you know what your customers want? Find out with one click through your Microsoft Dynamics CRM system!
January 27, 2015
MS Dynamics CRM is user friendly. This tool integrates with Outlook via a plug-in. However, both the marketing module and the data import features have room for improvement.
Raving Fan for Microsoft Dynamics
January 27, 2015
Microsoft Dynamics CRM is intuitive to use. The dashboards are easy to use and customize. There are multiple ways to get to the same place, which may be confusing for some users. The Outlook version can crash or disconnect often.
Dynamics CRM can be extended to support your business
December 9, 2013
Good integration with other Microsoft products makes this tool easy to learn. The user interface can however be quite clunky, and it does not have a good out of the box mobile functionality.
CRM can it truly help manage your sales in your own way or is it just another clunky Microsoft monster?
December 4, 2013
Microsoft Dynamics is a great product for processing, tracking, and managing the sales process. It's easy for end-users to navigate and the ease with which the system can be customized is impressive. Workflows are also great for automating manual processes. One issue is the difficulty of editing JavaScript within the application. It would be nice to have a JavaScript editor in the product.
Why Microsoft Dynamics CRM Takes the Lead in CRM's
November 26, 2013
Microsoft Dynamics CRM has a powerful workflow engine and seamless integration with Outlook which really help s capture all customer integrations. Tight integration with Excel is also very strong. The mobile tablet version for CRM 2013 is great, but lacks a usable GUI for easy consumption. Social pane is great, but inflexible.
Guaranteeing Implementation Success with Microsoft Dynamics CRM!
November 27, 2013
Integration with Outlook is a huge advantage which radically streamlines communications. Very easy to create dashboards which really drives a more efficient sales process. Access from smart phones leaves a lot to be desired (although 3rd-party apps help) and the user experience is only replicated on a Surface tablet rather than an iPad.
Global Imprementation of Opportunity & Contact Management
February 9, 2015
Microsoft Dynamics CRM is customizable but also supports using out of the box functionality. However, the integration with Outlook has room for improvement.
Why Try Microsoft Dynamics CRM?
January 30, 2015
Microsoft Dynamics CRM excels at effectively tracking relationships and managing a sales pipeline. It would be great to have the ability to enable more than one relationship owner. The Advance Finds feature has room for improvement.
You'd be way better off with Salesforce...
January 30, 2015
Microsoft Dynamics integrates well with other Microsoft products and software. This tool also provides single sign-on capabilities. However, both product upgrades and customer support have room for improvement.
Accidental Administrator loves CRM
January 27, 2015
Microsoft Dynamics CRM provides great workflows for automating processes. This tool excels at giving a full and comprehensive view of where the client is at any particular time. However, integration with SharePoint has room for improvement. It would be great to have administrative management of user created/changed settings, views, charts and dashboards.
Dynamics CRM Good For Entry-Level CRM
January 27, 2015
Microsoft Dynamics CRM makes it easy to export products such as Word and Excel. The Microsoft user interface helps with overall easy adoption. However, both openness to developers and integration with third party products have room for improvement.
Microsoft Dynamics CRM Customization and Growth for your Company.
December 4, 2013
Dynamics provides access to all the customers across the organization, regardless of geographical location. It's great to be able to build a personalized dashboard and to have access to all activity across the company. Customer qualification was a little cumbersome and report creation could be easier.
Microsoft CRM 2011 Review
December 4, 2013
Microsoft Dynamics allows us to better manage our sales process. It is easily customizable and has a robust API so that we can connect to 3rd-party applications. Some parts of the UI are not entirely intuitive.
MS CRM Dynamics - basics are there
December 4, 2013
Although the basic CRM functionality is there, and the product has good de-duping and workflow capabilities, it also has serious shortcomings: reporting is limited to 10k records at a time, forcing us to export data to Excel; forced upgrades break existing functionality.
As said many times before..."CRM is a journey" and Dynamics CRM is a nice way to take it...
November 26, 2013
Dynamics CRM Online a view of business development opportunity across the firm. Tight integration with Outlook is great, although the Outlook client can be buggy, and integration with tablets is also strong. Onboard reporting and charts/dashboards could be improved from a usability / visualization standpoint.
I've used salesforce as well... still prefer MSCRM.
November 26, 2013
Microsoft Dynamics improved customer service and internal efficiency. It's very easy to customize without the need for much IT help, and the workflow functionality is incredible. It would be nice to have native integration of a bulk email tool. Also, calculated metrics are not as simple as I would like.
Dynamics CRM - a product that actually gets used by the sales team!
November 26, 2013
I love the integration with other Microsoft products - especially Outlook and SharePoint. It's also very easy to customize the platform. Sles process guidance built into the product is also very helpful. Setting up goals for regions or teas is a little more complex that it should be Also, creating custom reports is cumbersome.
Great one stop stop company and product
December 10, 2013
Versatile product which can be adapted well to different contexts, e.g. to support vertical market vernacular. Easy to use interface and Outlook integration considered a plus. Increased lead conversion 30%.
Frustrating at times, but has potential.
December 4, 2013
It works well for tracking my opportunities in one place and it's great to be able to access across the web (although our internet connection is too slow). Integration with SharePoint and Outlook is tricky and the software is hard to learn.
CRM great for reporting and analysis
November 8, 2013
Microsoft Dynamics is great at reporting and data storage, but the email capabilities are relatively weak. It would be nice to be able to include a screenshot in the body of an email.