What users are saying about
53 Ratings
8 Ratings
53 Ratings
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Score 6.1 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

MINDBODY

MINDBODY is best used by a fitness or yoga center with many classes daily and the need to manage students and memberships all in one place. It will also track hours taught instructors and the classes that each student takes. Individual trainers or professionals will likely not need the advanced features for a small studio or private practice and may find it more cumbersome than helpful.
Anonymous | TrustRadius Reviewer

Reputation

I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
Anonymous | TrustRadius Reviewer

Pros

MINDBODY

  • MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
  • MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
  • MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
Anonymous | TrustRadius Reviewer

Reputation

  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
Matthew Costanzo | TrustRadius Reviewer

Cons

MINDBODY

  • Some processes are not initially intuitive and take some training to learn.
  • The price could be a little lower to help small business owners succeed.
  • Some sort of alert when a client creates a profile and already has one.
  • A way to view which clients haven't signed a waiver when logged into the staff computer.
Samantha Martin | TrustRadius Reviewer

Reputation

  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us
Sara Schleske | TrustRadius Reviewer

Usability

MINDBODY

MINDBODY 6.0
Based on 2 answers
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one.From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
Andre Yeu | TrustRadius Reviewer

Reputation

No score
No answers yet
No answers on this topic

Reliability and Availability

MINDBODY

MINDBODY 1.0
Based on 1 answer
Constant errors and TERRIBLE PRODUCT support
Anonymous | TrustRadius Reviewer

Reputation

No score
No answers yet
No answers on this topic

Performance

MINDBODY

MINDBODY 1.0
Based on 1 answer
Fails at everything form availability to reliability.
Anonymous | TrustRadius Reviewer

Reputation

No score
No answers yet
No answers on this topic

Support Rating

MINDBODY

MINDBODY 7.9
Based on 43 answers
Every time I have needed help with MINDBODY, the Customer Service Team was easy to get in touch with and they were well trained in answering and solving any and every problem I contacted them about. The Customer Service Team was easy to get in touch with and they were very friendly as well.
Jamaal Dickerson | TrustRadius Reviewer

Reputation

No score
No answers yet
No answers on this topic

Alternatives Considered

MINDBODY

I have wellness living for my other business. The customer service is so so much better! They actually take requests and do them. With MINDBODY I call it the MINDBODY abyss - you send in a service request or suggestion and you NEVER hear back. Not once in 6 years. That is why I'm writing this review. Maybe I'll actually get a callback.The only thing MINDBODY has going for it over WellnessLiving is that scheduling classes is easier for drop-ins etc.
Theresa Tucci | TrustRadius Reviewer

Reputation

Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
Anonymous | TrustRadius Reviewer

Scalability

MINDBODY

MINDBODY 1.0
Based on 1 answer
Constant errors and ZERO support from the company.
Anonymous | TrustRadius Reviewer

Reputation

No score
No answers yet
No answers on this topic

Return on Investment

MINDBODY

  • Reminder e-mails have resulted in increased usage of our facility. We increased by 7% over the past year.
  • Reminder e-mails have decreased the number of members we have because they get a monthly or weekly reminder that they paid or that they haven't been in for a workout. We decreased membership income by 3.5% over the last year.
  • Staff--It is much harder to keep employees happy with software constantly changing but the flip side of that is that if something is wrong with the software, it may actually get fixed.
Lori May | TrustRadius Reviewer

Reputation

  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues
Vilen Vlasov | TrustRadius Reviewer

Pricing Details

MINDBODY

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$129 per month

MINDBODY Editions & Modules

Edition
Starter$1291
Accelerate$2591
Ultimate$3991
Ultimate Plus$5991
  1. per month
Additional Pricing Details

Reputation

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Reputation Editions & Modules

Additional Pricing Details

Add comparison