What users are saying about
101 Ratings
71 Ratings
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Score 7.8 out of 100
101 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Remote Administration

    N-able N-central

    Feature Set Not Supported
    N/A
    8.9

    Zoho Assist

    89%
    Zoho Assist ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    File transfer

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    Instant message

    N/A
    0 Ratings
    9.9
    99%
    11 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.0
    60%
    9 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.7
    97%
    11 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.4
    94%
    7 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    4.4
    44%
    3 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.2
    92%
    8 Ratings

    Session record

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Annotations

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Attribute Ratings

    • N-able N-central is rated higher in 1 area: Usability
    • Zoho Assist is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.9

    N-able N-central

    69%
    21 Ratings
    9.1

    Zoho Assist

    91%
    11 Ratings

    Likelihood to Renew

    9.1

    N-able N-central

    91%
    2 Ratings

    Zoho Assist

    N/A
    0 Ratings

    Usability

    9.1

    N-able N-central

    91%
    3 Ratings
    8.7

    Zoho Assist

    87%
    2 Ratings

    Support Rating

    8.8

    N-able N-central

    88%
    14 Ratings
    9.3

    Zoho Assist

    93%
    7 Ratings

    Implementation Rating

    8.4

    N-able N-central

    84%
    4 Ratings

    Zoho Assist

    N/A
    0 Ratings

    Likelihood to Recommend

    N-able

    N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
    Read full review

    Zoho Corporation

    Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
    Read full review

    Pros

    N-able

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Read full review

    Zoho Corporation

    • Zoho Assist has the diagnostic support remotely handled.
    • Surveys are easily done with Zoho Assist.
    • Functioning in all systems and devices.
    • Recording of remote sessions.
    Read full review

    Cons

    N-able

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Read full review

    Zoho Corporation

    • Wake on LAN is very unreliable.
    • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
    • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
    • File transfer clunky, slow and inconsistent.
    • Clients often show offline when actually available and online.
    • Copy/paste inconsistent (clipboard).
    • Initially slow to connect to clients.
    Read full review

    Pricing Details

    N-able N-central

    Starting Price

    Editions & Modules

    N-able N-central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zoho Assist

      Starting Price

      $12 per technician/per month

      Editions & Modules

      Zoho Assist editions and modules pricing
      EditionModules
      Remote Support - Standard121
      Remote Support - Professional182
      Remote Support - Enterprise283
      Unattended Access - Standard124
      Unattended Access - Professional185

      Footnotes

      1. per technician/per month
      2. per technician/per month
      3. per technician/per month
      4. 25 unattended computers/per month
      5. 25 unattended computers/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
      Read full review

      Zoho Corporation

      No answers on this topic

      Usability

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
      Read full review

      Zoho Corporation

      Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
      Read full review

      Support Rating

      N-able

      For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
      Read full review

      Zoho Corporation

      As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
      Read full review

      Implementation Rating

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
      Read full review

      Zoho Corporation

      No answers on this topic

      Alternatives Considered

      N-able

      N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
      Read full review

      Zoho Corporation

      Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
      Read full review

      Return on Investment

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
      Read full review

      Zoho Corporation

      • It's the most cost-effective service I've found with device control features, saving money.
      • It's reliable whenever we need it.
      • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
      Read full review

      Screenshots

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