Namely vs Paycor

Our overall experience has been very positive. Our accounting department used to handle every issue related to HR, benefits, payroll, etc. But with the Namely platform, employees can input all information right into the website and access any information they need. As a supervisor who approves PTO/Vacations, the platform is super-easy to use.

Paycor is user friendly if you know where to find what you want to do. Some aspects of the design could be better. I tried the new website and do not like it's navigation so far. I find myself going back to the old version so that I can find what I need and view things. The new timecards are not as easy to follow as the old. Where does it show the PTO days? Paycor for payroll is the best I have used.

• Namely has helped with our COVID sick leave response. It has made a major difference both with the weekly payroll and the 941 tax filing
• Keeping track of our multiple PTO plans. Thank goodness for Namely, I have shredded my old PTO spreadsheets.
• Employees like the convenience of the cell phone app. As a payroll administrator, I like the Geo Tracking tool where I can see where some are when the clock is in or out.
• The flexibility inside of the payroll system both as you are finalizing an employee profile and when you are processing payroll is a major advantage.
• The reports I get out of Namely in Excel format work well for me.

• Payroll- easy to view the pay grid, make edits, and even make notes on paystubs. There are quick reports and graphs to double-check everything.
• Interface- employees can do so much on their own! Paycor is so easy to navigate and explain to new employees.
• Customer Service- I can talk to a real person within 5 minutes!! Or I can even chat with a real person online and not even talk on the phone. And my problems get resolved. No unknown answers they can't figure out.

• Customer service has been largely disappointing and sometimes horrible.
• The tax reporting team has had some major hiccups for us.
• Some of the custom reporting filters could be improved by adding an in-between dates filter.
• Some of the performance review tools are still confusing after 7 years.
• Can I say customer service again?

• It would be nice to get geofencing back without manually adding it to each payroll/employee.
• Transferring between payrolls could be easier.
• It would be nice to have a dedicated customer support person rather than taking our chances on whoever answers the phone.

Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.

The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.

Namely is a user-friendly system that is continuing to improve its integration across platforms with HRIS, Benefits, Payroll, and Time. For us, a complex user with multiple clients and hundreds of hourly employees, it has been a good solution (though not without its drawbacks) and we have greatly appreciated Namely's willingness to listen to our concerns and requests for changes in the product. I wouldn't hesitate to recommend Namely for any company far more simple than ours—especially small entities with most, if not all, salaried employees.

I was able to experience this software and now know at this point
in time how much it has improved my performance and my co-worker's performance. Paycor has been a great aid for a project that just started; while I didn't use the full spectrum of tools that the software offers, I am one
hundred percent sure that it will make a positive change in any task force.

We have not experienced any availability issues

All processes work quickly

Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)

I'd give a zero if that were an option. I currently have multiple requests for support that have not been answered in over a week. I have called their support phone line and usually hung up after waiting for 45 minutes for someone to answer. It is unlikely to get a quick response, EVER, even to urgent problems that effect taxes and benefit submission.

The training was easy to understand, and the Paycor tutorials are a great, easy reference.

I was not part of the implementation of Namely. It was before my time. Prior to Namely the company used UltiPro, which is also a great system. The implementation/transition supposedly went smooth, but I cannot comment from my own firsthand experience.

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

Namely provided certain features that we were looking for that the other vendors did not, specifically the social feed. We do not have a company intranet so we needed a place to communicate and store resources in addition to managing HR and Benefits. Namely provided that combination plus more.

In our search for a replacement for ADP, we looked at UKG and Ceridian. As a result of ADP's lack of assistance, we sought an alternative option. The program had a lot of issues, and customer care was unable to assist. We analyzed ADP and Paycor as well as Ceridian. We were able to find what we were looking for in all three programs. Paycor's customer service was promised, and the pricing was the best, so we decided to go with them.

We haven't needed to scale

• It gets the job done, but I can't say that I love it.
• I can't really compare the ROI to another solution. It is certainly good enough to roll up most basic HR functions, and in that respect is totally worth it.

• They handle all of the numbers and tax forms, things that I HATE doing!
• I can run my payroll in less than 5 minutes because their portal puts all of the information at my fingertips.
• I like relying on their professionals to deal with different tax and unemployment offices in different states. They know their stuff.
• Paycor is not the cheapest service out there, but they deliver Cadillac service and performance on a Volkswagen budget.