What users are saying about
95 Ratings
39 Ratings
95 Ratings
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Score 7.6 out of 100
39 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
8.1
OpenAir PSA
Customer data management / contact management
NetSuite CRM
8.8
OpenAir PSA
Workflow management
NetSuite CRM
7.9
OpenAir PSA
Territory management
NetSuite CRM
8.3
OpenAir PSA
Opportunity management
NetSuite CRM
8.6
OpenAir PSA
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.5
OpenAir PSA
Contract management
NetSuite CRM
7.6
OpenAir PSA
Quote & order management
NetSuite CRM
8.4
OpenAir PSA
Interaction tracking
NetSuite CRM
9.0
OpenAir PSA
Channel / partner relationship management
NetSuite CRM
7.7
OpenAir PSA

Customer Service & Support

NetSuite CRM
7.4
OpenAir PSA
Case management
NetSuite CRM
7.6
OpenAir PSA
Call center management
NetSuite CRM
7.0
OpenAir PSA
Help desk management
NetSuite CRM
7.7
OpenAir PSA

Marketing Automation

NetSuite CRM
9.0
OpenAir PSA
Lead management
NetSuite CRM
8.6
OpenAir PSA
Email marketing
NetSuite CRM
9.5
OpenAir PSA

CRM Project Management

NetSuite CRM
8.1
OpenAir PSA
Task management
NetSuite CRM
7.2
OpenAir PSA
Billing and invoicing management
NetSuite CRM
8.1
OpenAir PSA
Reporting
NetSuite CRM
9.1
OpenAir PSA

CRM Reporting & Analytics

NetSuite CRM
8.0
OpenAir PSA
Forecasting
NetSuite CRM
8.0
OpenAir PSA
Pipeline visualization
NetSuite CRM
7.7
OpenAir PSA
Customizable reports
NetSuite CRM
8.3
OpenAir PSA

Customization

NetSuite CRM
7.8
OpenAir PSA
Custom fields
NetSuite CRM
8.9
OpenAir PSA
Custom objects
NetSuite CRM
9.0
OpenAir PSA
Scripting environment
NetSuite CRM
7.0
OpenAir PSA
API for custom integration
NetSuite CRM
6.5
OpenAir PSA

Security

NetSuite CRM
8.3
OpenAir PSA
Single sign-on capability
NetSuite CRM
7.9
OpenAir PSA
Role-based user permissions
NetSuite CRM
8.8
OpenAir PSA

Social CRM

NetSuite CRM
8.2
OpenAir PSA
Social data
NetSuite CRM
8.0
OpenAir PSA
Social engagement
NetSuite CRM
8.4
OpenAir PSA

Integrations with 3rd-party Software

NetSuite CRM
7.3
OpenAir PSA
Marketing automation
NetSuite CRM
7.5
OpenAir PSA
Compensation management
NetSuite CRM
7.0
OpenAir PSA

Platform

NetSuite CRM
8.9
OpenAir PSA
Mobile access
NetSuite CRM
8.9
OpenAir PSA

Project Management

NetSuite CRM
OpenAir PSA
5.1
Task Management
NetSuite CRM
OpenAir PSA
4.4
Resource Management
NetSuite CRM
OpenAir PSA
7.7
Gantt Charts
NetSuite CRM
OpenAir PSA
4.6
Scheduling
NetSuite CRM
OpenAir PSA
9.0
Workflow Automation
NetSuite CRM
OpenAir PSA
3.6
Team Collaboration
NetSuite CRM
OpenAir PSA
4.5
Support for Agile Methodology
NetSuite CRM
OpenAir PSA
4.0
Support for Waterfall Methodology
NetSuite CRM
OpenAir PSA
5.9
Document Management
NetSuite CRM
OpenAir PSA
4.0
Email integration
NetSuite CRM
OpenAir PSA
3.4
Mobile Access
NetSuite CRM
OpenAir PSA
6.2
Timesheet Tracking
NetSuite CRM
OpenAir PSA
7.3
Change request and Case Management
NetSuite CRM
OpenAir PSA
3.2
Budget and Expense Management
NetSuite CRM
OpenAir PSA
3.6

Professional Services Automation

NetSuite CRM
OpenAir PSA
6.1
Quotes/estimates
NetSuite CRM
OpenAir PSA
5.2
Invoicing
NetSuite CRM
OpenAir PSA
7.6
Project & financial reporting
NetSuite CRM
OpenAir PSA
4.7
Integration with accounting software
NetSuite CRM
OpenAir PSA
7.0

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 5.4
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

In-Person Training

NetSuite CRM

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

OpenAir PSA

No score
No answers yet
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

Scalability

NetSuite CRM

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenAir PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
8.6
OpenAir PSA
6.2

Likelihood to Renew

NetSuite CRM
6.5
OpenAir PSA
8.2

Usability

NetSuite CRM
8.3
OpenAir PSA
9.4

Reliability and Availability

NetSuite CRM
OpenAir PSA
10.0

Performance

NetSuite CRM
OpenAir PSA
9.0

Support Rating

NetSuite CRM
6.7
OpenAir PSA
5.4

In-Person Training

NetSuite CRM
OpenAir PSA
10.0

Online Training

NetSuite CRM
6.7
OpenAir PSA

Implementation Rating

NetSuite CRM
5.9
OpenAir PSA
10.0

Scalability

NetSuite CRM
OpenAir PSA
10.0

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